B/G: I work for a big university - so we have sports teams. One of our teams had a game today. This call took place yesterday. Just note that what I do at work is at least moderately clear from what I actually say instead of "Department of University"
I answer: "Good afternoon, Department of University. This is Greencat speaking, how may I help you?"
Caller: "Hi! This is Theresa!" (She sounds as though she is in her mid to late 50s, and is extremely happy.)
Me: "Good afternoon Theresa. How can I help you today?"
Caller: "This is Theresa!" (Still upbeat)
Me: (Starting to get a sense that this call is not going to go anywhere sane) "This is the Department of University. How can I help you today?"
Caller: "How is Bob?" (She is still far, far, far too happy for this conversation to be normal.)
Me: "Bob Who?"
Caller: "Bob! You know, Bob!" (She still sounds excited, although confused that I don't know who she's speaking of. She sounds like she's talking to someone she's known her entire life and is incredibly close to. I know exactly one person with her name, and she's definitely not that person.)
Me: "What's the last name, ma'am?" (We have literally thousands of employees.)
Caller: "Bob! Bob Smith, the Sports Team Head Coach!"
Me: "Well, ma'am, I don't know him personally, but Sports Team has been doing well this season." (At this point I was pretty sure she was missing a few bulbs from the Christmas tree.)
Caller: "Well, can you have him give me a call? This is Theresa." (As she has this whole time, she speaks as though we have known each other our entire lives and I should know her number by heart, as well as know the big-wig Sports Team Head Coach personally.)
Me: "Let me transfer you to Athletics." (Commence speedy button pushing.)
Coworker: You have that puzzled-cat look again.