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Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1444907 times)

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tiff019

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3000 on: October 09, 2013, 09:26:12 PM »
I was just at the grocery store. It has one of those cards you get for free and will give you a sale price if there is one. A woman ahead of me had just gotten her receipt and was double-checking it. She said "no; this isn't right. The 'thanks for shopping with us name' isn't mine. You typed in my telephone number [they can look up your card number with a phone number] wrong and now I 'm not getting the sale prices."

The cashier apologized but said that returning it and reringing the purchases won't make discounts suddenly appear. She disagreed.

He called the manager at her request.

I am sad I had to leave before the resolution. Honestly anyone with a card gets the same sale prices as any other random person with a card.

If it is at Vons/Safeway/Pavillions, there actually could be different sales/coupon prices for different cards. You can add coupons including 'personalized deals' to your card. If they enter someone elses name, you'd get any general sale prices for all card users sure, but you'd miss out on any coupons you added to your specific card.

ETA: I just noticed someone else posted the same thing and that it didn't apply in this particular case... but it could :D I've saved TONS of money with some of those coupons and would be irritated to miss out on my $20+ savings (I've saved up to 80 bucks between sales prices and coupons there on big shopping trips)
« Last Edit: October 09, 2013, 09:28:28 PM by tiff019 »

ladyknight1

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3001 on: October 10, 2013, 07:41:27 AM »
Same at many stores, CVS, Target, Sephora as examples. Your purchases add up over a short period of time and when they meet the minimum, you get a reward certificate. My favorite is Publix, where you use your phone number and you key it in yourself.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Outdoor Girl

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3002 on: October 10, 2013, 07:45:33 AM »
I'm with that woman.  I would have returned the whole order and had them ring it in again.

Had something similar happen last night.  I was buying appetizer packs that were buy 2, get 1 free of equal or lower value.  I had 6 of them:  3 at $4.99, 2 at $5.99 and 1 at $6.49.  So by my calculation, one of the $4.99 and one of the $5.99 should be free.  Nope - the computer designated 2 of the $4.99 ones free.  So I made the cashier return the 3 higher priced ones and I bought those in a separate transaction.  $1 is $1 and it's mine!
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

Slartibartfast

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3003 on: October 10, 2013, 07:48:50 AM »
I'm with that woman.  I would have returned the whole order and had them ring it in again.

Had something similar happen last night.  I was buying appetizer packs that were buy 2, get 1 free of equal or lower value.  I had 6 of them:  3 at $4.99, 2 at $5.99 and 1 at $6.49.  So by my calculation, one of the $4.99 and one of the $5.99 should be free.  Nope - the computer designated 2 of the $4.99 ones free.  So I made the cashier return the 3 higher priced ones and I bought those in a separate transaction.  $1 is $1 and it's mine!

I was shopping at an outlet store a few months ago which had everything "buy one get one 50% off."  I ended up with about a dozen items at various prices.  The register apparently wasn't set up to do the 50% off automatically, so the cashier had to do it by hand.  So she'd scan one random item, then take 50% off the next, then scan the next at full price, etc.  Like, full price for the $5 pair of socks, but half-off the $60 bra.  And she had to stop and ask "What's half of 60?  What's half of 22?" for each thing, despite having a calculator in her hand.  I tried to correct her but she didn't want to hear it from me - eventually the other saleslady made her void the whole thing, sort everything in order by price, and go down the list so the sale prices would be correct  ::)

cwm

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3004 on: October 10, 2013, 09:30:44 AM »
I'm with that woman.  I would have returned the whole order and had them ring it in again.

Had something similar happen last night.  I was buying appetizer packs that were buy 2, get 1 free of equal or lower value.  I had 6 of them:  3 at $4.99, 2 at $5.99 and 1 at $6.49.  So by my calculation, one of the $4.99 and one of the $5.99 should be free.  Nope - the computer designated 2 of the $4.99 ones free.  So I made the cashier return the 3 higher priced ones and I bought those in a separate transaction.  $1 is $1 and it's mine!

The problem with this is when you buy things all together like this, the computer is usually programmed to give you the free ones of the smallest value. You have to do separate transactions at most registers to get it to give you the items you had planned on being free. Technically the computer isn't wrong, you're getting the items of lower value free, but its calculations aren't the same as the logical ones in your mind.

Outdoor Girl

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3005 on: October 10, 2013, 10:25:59 AM »
I understood it; I just wasn't willing to accept it.  Something to keep in mind when buying multiples of things on a buy (1, 2, 3) get 1 free offer.  If one group is significantly more than another group, purchase that group separately!
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

gingerzing

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3006 on: October 10, 2013, 10:28:39 AM »
Got this email through my work website. 
Quote
?I forgot my username for ww online

The issue?  I do not work for Weight Watchers.  I work for the food industry with an organization.  And while we have had past ads in the WW magazine, but we aren't associated with WW at all. 

So no, I am sorry, gentle reader.  Just because we have a website does not mean that I have access to everyone's logins/usernames/passwords for every other website on the web.   
Sadly, this isn't the first time that I have been asked for login information for some other site. 


FTR - Yes, I was a good kid and sent them the direct link to WW's contact page to get information about retrieving their info.

andi

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3007 on: October 10, 2013, 11:00:29 AM »
I'm with that woman.  I would have returned the whole order and had them ring it in again.

Had something similar happen last night.  I was buying appetizer packs that were buy 2, get 1 free of equal or lower value.  I had 6 of them:  3 at $4.99, 2 at $5.99 and 1 at $6.49.  So by my calculation, one of the $4.99 and one of the $5.99 should be free.  Nope - the computer designated 2 of the $4.99 ones free.  So I made the cashier return the 3 higher priced ones and I bought those in a separate transaction.  $1 is $1 and it's mine!

The problem with this is when you buy things all together like this, the computer is usually programmed to give you the free ones of the smallest value. You have to do separate transactions at most registers to get it to give you the items you had planned on being free. Technically the computer isn't wrong, you're getting the items of lower value free, but its calculations aren't the same as the logical ones in your mind

The registers at my store do the same thing, but we can go around the system by sorting items first and ringing items and coupons one at a time. Our customers appreciate it.

Slartibartfast

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3008 on: October 10, 2013, 11:29:16 AM »
I'm with that woman.  I would have returned the whole order and had them ring it in again.

Had something similar happen last night.  I was buying appetizer packs that were buy 2, get 1 free of equal or lower value.  I had 6 of them:  3 at $4.99, 2 at $5.99 and 1 at $6.49.  So by my calculation, one of the $4.99 and one of the $5.99 should be free.  Nope - the computer designated 2 of the $4.99 ones free.  So I made the cashier return the 3 higher priced ones and I bought those in a separate transaction.  $1 is $1 and it's mine!

The problem with this is when you buy things all together like this, the computer is usually programmed to give you the free ones of the smallest value. You have to do separate transactions at most registers to get it to give you the items you had planned on being free. Technically the computer isn't wrong, you're getting the items of lower value free, but its calculations aren't the same as the logical ones in your mind

The registers at my store do the same thing, but we can go around the system by sorting items first and ringing items and coupons one at a time. Our customers appreciate it.

That's a programming problem, then.  Plenty of stores do it correctly (i.e. every other one is discounted when sorted by price).

Snooks

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3009 on: October 10, 2013, 03:31:04 PM »
I worked in a book store who decided they needed to run a January sale (despite us not selling any seasonal items) and the sale would be buy two get one free.  Which is great but they didn't bother to get the tills programmed to do it automatically so we had to sort everything and do it by hand, not a lot of fun when someone decides to take advantage of the sale to buy every Beatrix Potter book or every Mr Man/Little Miss book.  They let it run for the first few days where only the cheapest ones were free, we had lots of people demanding separate transactions so they swapped it to be every 3rd book being free.

Moralia

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3010 on: October 22, 2013, 09:23:41 AM »
At work, I do graphic design and document layout work for a variety of clients and each one has their preferences and that's fine for the most part, once I get a feel for their needs I can nail it with a minimum of revisions.  But for the past few weeks, I've been working with a new client and I'm getting pretty close to pulling my hair out.

Round #1 -  I am provided with a PDF document that outlines their "visual identity".  It lists the fonts and art you are permitted to use, how to treat the logo, etc.  So, I do the preliminary layout emulating the examples in the design guide.  Client doesn't like the layout and sends me a "sample" layout to copy which does use the fonts, but in a way COMPLETELY inconsistent with the design guide. 

Round #2 - So I attempt to emulate the sample layout, despite the fact that the proportions are all wrong for the size of the items I'm designing. But now I'm using the "wrong font".  The font has the right name and is from the right foundry, so what is it that looks wrong?  "I can't tell you, it just looks wrong!" I went to their ftp site and attempted to download a copy of the font from their resources folder and it was a Mac-formatted Type 1 font.  We're on PCs...cue bellyaching that we can't possibly do design and layout properly on a PC, etc., etc.
I finally did some deep research and found that the incredibly commonly distributed font in question had been revised with a slightly different serif on certain characters about 3 years ago but that the font name and publisher was exactly the same.  The best part?  The "bad" character was in the layout exactly twice and the font is so small I could barely tell the difference.
Also, he complained that the photograph that goes in the layout had a "weird tint" and that I should adjust it according the sample he sent - but that the yellows in the sample were too green and the blues were too red so keep that in mind.

Round #3 - I bought and installed a new copy of the font and sent the revised layout.
Now the leading and tracking is all wrong!  Apparently, I should have known that they ALWAYS use 9pt. type with 10.25 leading and -10 tracking for these kinds of items and couldn't I tell from the sample? (FYI - the printed sample he sent was in a larger font size and the letters were quite spaced out.) Also, there's nothing about these specs in their "design guide".
The sentences were broken at the wrong positions. (I followed his layout.)
I used a regular hyphen instead of an en dash.  (They're the exact same size, no swishy bits or anything different, but whatever.)
And WHAT WAS I THINKING in the photo adjustments? (I dunno, you send me a picture of a blue and yellow widget and tell me to make the colors right based off an inaccurate reference.)

I'm waiting for the markups and new references to arrive today.  Wheeee!

I know that this client can mean a lot of money for my company, but I am not wanting to work with this person any more!  Either give me precise specifications or don't act like I'm an idiot for not reading your blasted mind.  I know you work for Big, Important Company but that doesn't mean I automatically know all the details of your corporate style. Also, your "real professional designers use Macs" attitude is really hilarious to me - in the past 20 years, I've used both systems separately and together.  If you know what you're doing, you'll get consistent results from the same software on either platform.

I have other clients who are even more particular, but they tend to send proper spec sheets, useful design guides and marked-up layouts, I usually average one revision with these guys, usually for minor copy changes...and zero attitude.

I honestly think this person just doesn't want to work with our company and is trying to make the process as difficult as possible. Sigh.

I have my emails and photocopies for my bosses, so I'm not worried about my performance evals or anything.  It's just sooooo tiresome dealing with this person.  I'm almost to the point of not caring about the product...and I take tremendous pride in my work.

</VENT>

greencat

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3011 on: October 22, 2013, 10:45:05 PM »
I got another call from someone I can only describe as less than sane.

Me:  "Introductory spiel that includes my name and department at COLLEGE!"
Caller: "This is Sue.*... (long delay) Sue Smith." (A few seconds of silence while I wait for her to continue with what she is calling about as most callers do.  Cue realization that this is not going to be a normal conversation.)
Me: "This is Department at COLLEGE.  How can I help you?"
Caller: (She is not speaking very clearly.) "Can you please transfer me to mumble mumble mumble head coach of mumble mumble."
Me: "I'm sorry, I didn't catch all that.  Could you please repeat it?"
Caller: "Larry Smith, Head Coach of Other College Sports Team."
Me: "Ma'am, I'm sorry, you've reached COLLEGE, and our team is the TEAM."
Caller: "But I need the number to the Other College Team Head Coach."
Me: "I'm sorry, I don't have that.  We only provide directory assistance for COLLEGE."
Caller: "But how am I going to get the number?"
Me: Suggestions regarding Google, 411, dialing 0, etc.
Caller: "But can't you transfer me?"
Me: Reminds caller again that we're the COLLEGE TEAM not the Other College Other Team, and that I don't have numbers outside our call system.
Caller: "But I'm not a TEAM fan anymore, I'm an Other College Team fan."

It took me two minutes to get her off the phone. 

She sounded like my previous batty sports team coach caller...but gave a totally different name.  I'm not entirely sure it wasn't the same woman though.

*Name made up, obviously.

Elfmama

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3012 on: October 23, 2013, 12:07:15 AM »
You mean you don't have all numbers for all college faculty in the country memorized yet?  Not even THEIR directory assistance? For shame!  You may expect a call from HR in the morning!
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Common sense is not a gift, but a curse.  Because then
you have to deal with all the people who don't have it.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

laud_shy_girl

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3013 on: October 23, 2013, 05:22:10 AM »
Greencat when I worked for Citywide bank we would get calls all the time asking to be transfered to "other bank" and after finally getting it through to them I had no way to transfer them to "Other bank" we would have another 10min argument over why I did not know the number.

"but couldn't i just look it up on line!"

well heck I would love to, but I have no Internet access because i work in a credit card call center, and why you can't do it is beyond me because you told me you Google to find our number  ??? :o
“For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing.” - Jonah Lehrer

Twik

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3014 on: October 23, 2013, 09:37:26 AM »
I had someone call up and ask for an instruction sheet for a competitor's widget.

When I explained we only had instruction sheets for *our* widgets, and they should, perhaps, contact the competitor for their sheet, they got very annoyed, and kept repeating, "I don't understand! They're WIDGETS, and you're a widget-seller! Why don't you have instructions for all of them?"
My cousin's memoir of love and loneliness while raising a child with multiple disabilities will be out on Amazon soon! Know the Night, by Maria Mutch, has been called "full of hope, light, and companionship for surviving the small hours of the night."