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Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1377348 times)

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Tea Drinker

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3150 on: December 16, 2013, 04:10:10 PM »
General question for the librarians, because I want to make sure I wasn't horribly off base.

I was living in the dorms in college. I had a student ID showing I was a valid student, I had various pieces of mail from my parents sent to me at the address at the dorms. I went into a local library (right across the street from the dorms and college) and asked to get a library card. I was told by the woman working the desk that without a valid local address, I wouldn't be able to. Okay, I went to get some mail with my address, had my student ID (photo ID) and my driver's license. I was then told that to have proof of a local address, I'd need some sort of utilities bill with my name and address on it.

Is this common? I didn't have any utilities (parents paid cell phone, no bills came to me at the dorms) and apparently the rent agreement at the dorms and the Student ID showing that I was enrolled as a full time student weren't acceptable.

The weird part is when I came back home and needed to get a new account at the local library at my hometown, I had my DL ready, as well as a cell phone bill, but they didn't even ask to see proof of residency. They just asked what my address was. Admittedly, I had an account there from way back when, and they may have looked that up and reactivated it, but it was just such a complete difference from college town to hometown.
It is normal to want proof of address at a library, some won't lend to non-locals. One library I'm a member of I can join as a person who lives out if the council area, but I need to pay a fee.

And it doesn't have to be a bill, any official letter with a letter head and your printed name and address should have been fine.

It's comical the pieces of paper you need to procure to prove you are a particular person.

At our previous address, my husband went through real hassles getting a library card, because I had set up both the phone and electrical accounts, so they both had my name on the bills. They were willing to take a rent bill, but our landlord wanted us to send in everything but a stub that didn't show the address; in the end the solution was to get the rent bill, walk to the library, get a card, and then pay that month's rent.

When we rented this apartment, we were very careful to get the electric in my name and the cable/phone in his, to avoid that problem. But it's really not set up for households with several adults, including elderly people who move in with their children.
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Slartibartfast

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3151 on: December 16, 2013, 05:01:39 PM »
General question for the librarians, because I want to make sure I wasn't horribly off base.

I was living in the dorms in college. I had a student ID showing I was a valid student, I had various pieces of mail from my parents sent to me at the address at the dorms. I went into a local library (right across the street from the dorms and college) and asked to get a library card. I was told by the woman working the desk that without a valid local address, I wouldn't be able to. Okay, I went to get some mail with my address, had my student ID (photo ID) and my driver's license. I was then told that to have proof of a local address, I'd need some sort of utilities bill with my name and address on it.

Is this common? I didn't have any utilities (parents paid cell phone, no bills came to me at the dorms) and apparently the rent agreement at the dorms and the Student ID showing that I was enrolled as a full time student weren't acceptable.

The weird part is when I came back home and needed to get a new account at the local library at my hometown, I had my DL ready, as well as a cell phone bill, but they didn't even ask to see proof of residency. They just asked what my address was. Admittedly, I had an account there from way back when, and they may have looked that up and reactivated it, but it was just such a complete difference from college town to hometown.
It is normal to want proof of address at a library, some won't lend to non-locals. One library I'm a member of I can join as a person who lives out if the council area, but I need to pay a fee.

And it doesn't have to be a bill, any official letter with a letter head and your printed name and address should have been fine.

It's comical the pieces of paper you need to procure to prove you are a particular person.

Normal to require *something,* but not normal to insist that it be a utility bill.  Generally the proof ends up being "something that proves you live here" and "something that proves you're you."  For most people that works out to a piece of mail and a driver's license, but there are issues when someone makes a policy like that and doesn't notice they're excluding a whole segment of the population.  (Example: requiring a driver's licence, when a significant ethnic minority tend to not learn to drive because many are first-generation immigrants who don't speak enough English to take the tests.  The better option is to require photo ID, which doesn't have to involve the right to operate a car.)

HorseFreak

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3152 on: December 16, 2013, 06:36:16 PM »
A client called today to complain that no one was answering her calls and she had an emergency. She had left a very tearful message on our emergency line exactly 7 minutes before calling again (we transitioned the phones to "day" during that time). When I spoke to her I got a lecture about how she tried to call my boss because she needed him right away and he wasn't answering and hadn't answered during Thanksgiving. I asked if she had left an emergency message (as opposed to the non-emergency voicemail) and she got very ticked off and said no, she had called Boss directly.

Sigh...when will clients learn that if you need someone right away you need to just call our main number and select the option for "emergency"? Calling boss or myself will NOT get you a call back in any sort of timely fashion if we are not on call and the voicemail is not set up on our cells for a good reason. I do not carry my work cell when I don't need to and I don't answer numbers I don't recognize due to some clients getting really inappropriate. I always leave a message trail on the work VM so someone can figure out where I was for safety.

If you call my boss when I'm on call and he doesn't have his phone I will not telepathically know you need me! Also, telling me you only want my boss to come out when he's not on call will not make me call him and drag him out of bed- he actually won't answer the phone. Our emergency line is VERY clear about how to reach us and it will automatically call whoever is taking emergencies.

Morrigan

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3153 on: December 16, 2013, 08:59:44 PM »
Nope, not with Overdrive.  With Overdrive, you must reside in the actual area of card use (or be staff in that area, which is why I can access Overdrive through 3 library systems - staff in 2, live in 1).

My library uses Overdrive and I'm not aware of such a requirement for us. You need to have a valid library card, but there are at least three big library systems that I'm eligible for even though I don't live in their service area. And I know of people who have moved out of an area but still maintain their card specifically for Overdrive or other online services. I would guess that's not on, but it's not really worth the hassle of tracking that sort of patron down.

Anyone here have any experience with Freading, since I mention other services? It looks interesting, and I like the "no waiting period or holds" bit, but I can't really get a feel for how big a collection they have and whether it'd be worth it. I did notice that every library I saw that offers Freading also offers at least one other major online library service, like Overdrive or 3M. That makes me leery of Freading's collection size.

It's definitely a requirement.  So maybe your libraries don't track their patrons or verify addresses (or something to that effect).  Other online services have different requirements, but Overdrive has a residency requirement.  It's also possible some of those libraries have a non-residence card (where you would pay a nominal fee to have card with that system to access the extras, like Overdrive).

wolfie

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3154 on: December 16, 2013, 09:38:34 PM »
General question for the librarians, because I want to make sure I wasn't horribly off base.

I was living in the dorms in college. I had a student ID showing I was a valid student, I had various pieces of mail from my parents sent to me at the address at the dorms. I went into a local library (right across the street from the dorms and college) and asked to get a library card. I was told by the woman working the desk that without a valid local address, I wouldn't be able to. Okay, I went to get some mail with my address, had my student ID (photo ID) and my driver's license. I was then told that to have proof of a local address, I'd need some sort of utilities bill with my name and address on it.

Is this common? I didn't have any utilities (parents paid cell phone, no bills came to me at the dorms) and apparently the rent agreement at the dorms and the Student ID showing that I was enrolled as a full time student weren't acceptable.

The weird part is when I came back home and needed to get a new account at the local library at my hometown, I had my DL ready, as well as a cell phone bill, but they didn't even ask to see proof of residency. They just asked what my address was. Admittedly, I had an account there from way back when, and they may have looked that up and reactivated it, but it was just such a complete difference from college town to hometown.
It is normal to want proof of address at a library, some won't lend to non-locals. One library I'm a member of I can join as a person who lives out if the council area, but I need to pay a fee.

And it doesn't have to be a bill, any official letter with a letter head and your printed name and address should have been fine.

It's comical the pieces of paper you need to procure to prove you are a particular person.

Normal to require *something,* but not normal to insist that it be a utility bill.  Generally the proof ends up being "something that proves you live here" and "something that proves you're you."  For most people that works out to a piece of mail and a driver's license, but there are issues when someone makes a policy like that and doesn't notice they're excluding a whole segment of the population.  (Example: requiring a driver's licence, when a significant ethnic minority tend to not learn to drive because many are first-generation immigrants who don't speak enough English to take the tests.  The better option is to require photo ID, which doesn't have to involve the right to operate a car.)

I live in a college town, and I look younger then I am. When I moved here and tried to sign up for a library card they were insisting that i needed to show my rental agreement instead of the utility bill I was prepared to show them. They agreed that a copy of my mortgage bill would be good too (which I happened to have in my purse cause I just grabbed the mail before I went). I thought it was funny that they took one look and assumed that I had to be a college student and it didn't occur to them that I might actually be a home owner.

NyaChan

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3155 on: December 16, 2013, 09:54:29 PM »
When I was a student, I was able to get a library card with my proof of residence from the university for the dorms.  I didn't have any trouble with it that I can remember.

buvezdevin

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3156 on: December 16, 2013, 10:03:21 PM »
Not exactly a "not Harry Potter" moment, but sort of an inverse "these are not the droids you're looking for" moment of which the posts about demonstrating residency reminded me - years ago, I moved back to home state and needed to get a driver's license.  My brother took me to the DMV, and was by me when I went to the counter.  I had my driver's license from the state I had moved from, but as I was staying with family short term, had no utilites in my name so had brought some other mail items and paperwork which I had been told over the phone would suffice to show residency.

The clerk said I also needed my husband or a parent (I was well over 21) to vouch for my residency in person.  I said I was not married but my brother was with me.  Nope, siblings would not do.  I said "oh, I forgot - this is my husband."  The clerk then accepted my brother's straight faced statement "yes, I am her husband, I can vouch that she is living here now."  I left with a license, and my brother and I were equally bemused and amused, while wondering what rationale led to a requirement to hear certain words uttered by one unknown, unverified person to support the residency claim of another.
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iridaceae

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3157 on: December 17, 2013, 04:38:11 AM »
I'm gonna need that wall again...

Just imagine how poor co-worker felt as she tried to make sense of this. Luckily hearing it after the fact I got to laugh.

So, basically she was expecting House Elves.

She checked out and demanded to speak to a manager. She complained all over again the exact same points. The manager made our points. She kept going. The manager tried several times before basically saying "sorry you hated it here. Not our fault. Goodbye."
Nothing to see here.

RegionMom

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3158 on: December 17, 2013, 04:00:54 PM »
DD is going on a class trip overseas and needed to renew her expired passport.  Children who are 16/17 fall in a nebulous area where if you have an expired passport and a driver's licence, you do not need your birth certificate.  We check this on-line and had printed out the "what you need" paperwork.

Off to the post office.  Now, last year, for this class trip with DS, found out at the downtown govt office, that they will not take cash, but only cashier's check.  !?Q!!??  So I ran around town in half drizzle/rain and found a bank to take pity on me and convert my cash in hand into a cashier's check. 

So, with DD, I had a checkbook and was ready to go.  We had a 10am appt.

Guy not in yet, said head manager.  Waited until 10:15 and then spent another 1o minutes watching him do some sort of data entry. 

Finally!  ready!!

"need birth certificate."

No, we do not.  Please see the official list here, her licence, school id, expired passport, proof of residency (bank statement from her green apple kids' club acct) and he kept fussing.

I asked him to show me where it said we needed her birth certificate.  He looked at all three pages with a huff and bother and could not find it.  he checked his computer. 

He then called Houston, the main branch office place for processing passports, and he came back with, "well, they want us to ask anyway, but they said I do not HAVE to get it with all the other official stuff you do have.  It is NOT on the site."

So DD got processed and we left.  I asked if i could tell anyone about the confusion and get it cleared up for other 16/17 year olds, but was told only I could call a number on the official papers.

At home, made a phone call to ask them to make it more clear on the website and click on pdf file.  was told that no one in person could be spoken to about that, only could sent messages on the computer message site.  Which was not working, I found out.

So, even to offer constructive criticism,  you cannot tell someone on site at the post office.  You cannot leave a message on the phone or with a live person.  You must find the tiny icon on the page and type in your issue.  And hope it goes through. 

Ugh. 

so, maybe this is the wrong thread, but I felt like I had to be Harry Potter to produce something that was not needed. 





Fear is temporary...Regret is forever.

CakeEater

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3159 on: December 17, 2013, 04:02:54 PM »
Not exactly a "not Harry Potter" moment, but sort of an inverse "these are not the droids you're looking for" moment of which the posts about demonstrating residency reminded me - years ago, I moved back to home state and needed to get a driver's license.  My brother took me to the DMV, and was by me when I went to the counter.  I had my driver's license from the state I had moved from, but as I was staying with family short term, had no utilites in my name so had brought some other mail items and paperwork which I had been told over the phone would suffice to show residency.

The clerk said I also needed my husband or a parent (I was well over 21) to vouch for my residency in person.  I said I was not married but my brother was with me.  Nope, siblings would not do.  I said "oh, I forgot - this is my husband."  The clerk then accepted my brother's straight faced statement "yes, I am her husband, I can vouch that she is living here now."  I left with a license, and my brother and I were equally bemused and amused, while wondering what rationale led to a requirement to hear certain words uttered by one unknown, unverified person to support the residency claim of another.

That's hilarious. I'm imagining it being said in kind-of a robot voice, as well.  And obviously in your case, it didn't matter if they knew that the peron was lying, as long as someone said the magic words.

It is ridiculous isn't it? I recently had to have my passport re-issued, and needed someone to sign a photo of me to vouch that it was me. Just anyone - well, someone who had known me for over a year - but not a JP, police officer, whatever. Why is my friend saying I'm me more believable than me saying I'm me?

Katana_Geldar

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3160 on: December 17, 2013, 04:10:25 PM »
It's common to have a guarantor. The person needs to be a non-relative and have a passport or be a registered voter living at their address for two years.

That reminds me, I need mine changed.

Elfmama

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3161 on: December 17, 2013, 04:19:33 PM »
I managed to lose mine somehow, and had to get a replacement.  I took an older, cancelled passport, my driver's license, and my military ID.   Filled out all the paperwork and took it to the Post Office.  Got a really obnoxious character, like RegionMom's, a kid about half my age.  First he asked why I needed a new passport when I had a current one, then when I explained that it was lost asked why I was lying when I had one in my hand.  He didn't like it when I gave him one of those Grandma Looks and explained yet again, that this one was CANCELLED.  Then for the photo, he tried to make me take my glasses off.  Said it was there in the regulations, no glasses.  Well, you know what?  I can READ, and the regs said no SUNglasses.  He finally took the photo when he couldn't find in writing where it said no glasses, but gave me this snotty line about "Don't come back to ME when they return your application because you're wearing glasses!"

Yes, I reported his attitude to the Postmaster, and got my new Passport in the mail a couple of weeks later, no problem at all.
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Jules1980

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3162 on: December 17, 2013, 04:29:32 PM »
DH trained as an electrician in his late teens. I joke that he must have got some kind of zap that gave him a superpower that makes things work when he touches them. Seriously, the number is times people have tried and tried to get stuff working to no avail - TV, calculator, computer, kitchen scale - then he comes and does the exact same thing and it works is amazing.

I suggested a high-vis cape for his superhero costume, but he said it would have to be a vest - a cape wouldn't pass safety standards.

No capes!

Bwhahaha

perpetua

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3163 on: December 17, 2013, 05:09:51 PM »
I was in the local chemist the other day waiting for my prescription when a man walked up to the counter and the conversation went like this:

Man: "Excuse me - this might be an odd question, but has this chemist always been owned by the same people?"
Girl Behind Counter: "I don't think so. Why?"
M: "Well, I bought some photos in to be developed and forgot to pick them up but it was quite a while ago, and I was just wondering if they were still here."
GBC: "Oh right. When?"
M: "About 1988."
GBC: "Erm - I'm sorry, when?!"
M: "1988."
GBC: "Ah. Yes. Um, I don't think we'll still have those..."
M: "So it's changed hands since then? It isn't still the same owners? They won't still have them out the back somewhere?"
GBC: "Um, it's not the same people, and even if it was, I doubt very much they'd still have your photos..."
M: "Oh. Okay, thanks very much anyway..." - and off he goes on his merry way.

One of the weirdest things I ever saw in a shop. We all sort of looked at each other in a "Did that really just happen?" kind of way and I left *very* curious as to what the photos were and why he'd suddenly remembered them 25 years later.

Ceallach

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3164 on: December 17, 2013, 06:03:12 PM »
Not exactly a "not Harry Potter" moment, but sort of an inverse "these are not the droids you're looking for" moment of which the posts about demonstrating residency reminded me - years ago, I moved back to home state and needed to get a driver's license.  My brother took me to the DMV, and was by me when I went to the counter.  I had my driver's license from the state I had moved from, but as I was staying with family short term, had no utilites in my name so had brought some other mail items and paperwork which I had been told over the phone would suffice to show residency.

The clerk said I also needed my husband or a parent (I was well over 21) to vouch for my residency in person.  I said I was not married but my brother was with me.  Nope, siblings would not do.  I said "oh, I forgot - this is my husband."  The clerk then accepted my brother's straight faced statement "yes, I am her husband, I can vouch that she is living here now."  I left with a license, and my brother and I were equally bemused and amused, while wondering what rationale led to a requirement to hear certain words uttered by one unknown, unverified person to support the residency claim of another.

That's hilarious. I'm imagining it being said in kind-of a robot voice, as well.  And obviously in your case, it didn't matter if they knew that the peron was lying, as long as someone said the magic words.

It is ridiculous isn't it? I recently had to have my passport re-issued, and needed someone to sign a photo of me to vouch that it was me. Just anyone - well, someone who had known me for over a year - but not a JP, police officer, whatever. Why is my friend saying I'm me more believable than me saying I'm me?

Even more ridiculous - in my country we can renew passports online.   The guarantor process now involves simply entering the name, passport number and phone number of somebody who knows you.       Of course, the theory is that they can call that person to verify and that person is themself verified by having a valid passport.   But in reality it means no forms and no mucking around, all you need is the passport number.       It's common to see people on my Facebook newsfeed saying "need to renew my passport, can somebody provide me with their passport number"?  (Obviously they provide the info offline).   I'ts very convenient.   My passport arrived within a couple of days!

Convenient for me as I live overseas.    It's basically impossible for me to find somebody who meets the criteria e.g. who has known me for longer than a year, has a valid passport from *my* country of origin, and is not related to me in any way.     It was a harry potter situation back then because I literally didn't have any home country friends I could give the paperwork too!  I would have had to post it to my country to get filled in by a friend, then sent back.   So now they don't need to sign it or see it or fill anything in it's great!    :) 
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