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Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1482583 times)

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Dindrane

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3210 on: February 01, 2014, 11:03:31 AM »
Are movie ratings enforced by federal/state laws? I thought it was a voluntary thing enforced by the movie industry (in that theaters who don't enforce their rules don't get to show their movies).

I can certainly see you being in hot water with your employer if you let underage kids into an R rated movie, but I didn't know there were actual laws that would govern such a situation.


blue2000

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3211 on: February 01, 2014, 11:48:27 AM »
I work in IT for a warehouse.   Our system allows you to scan cartons into locations.   Basically you scan the carton barcode then scan the location barcode.

Of course people make mistakes.  They'll scan a location barcode but actually put the carton in the location above/below or beside.   Or they'll remove the carton from the location but not scan it out.

One manager requested a report of all cartons that were not in the location the system said they were in. 

It is possible. We have one crew that does this for most of their shift. Basically it involves scanning every box/location and seeing what comes up - like taking roll call every five minutes and going "Nope, Susie still isn't here".

I'm guessing by your post that you don't have a whole crew/shift to do nothing but give this guy accuracy reports. :P
You are only young once. After that you have to think up some other excuse.

Library Dragon

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3212 on: February 01, 2014, 11:53:12 AM »
Are movie ratings enforced by federal/state laws? I thought it was a voluntary thing enforced by the movie industry (in that theaters who don't enforce their rules don't get to show their movies).

I can certainly see you being in hot water with your employer if you let underage kids into an R rated movie, but I didn't know there were actual laws that would govern such a situation.

It isn't illegal for someone younger than 17 to view an R-rated movie. Rather, the ratings are guidelines adopted by the Motion Picture Association of America, which theaters have agreed to honor.  Theaters can be in violation of their contract with film distributors.  Local municipalities and states can pass laws that address this issue, but it's not a federal crime.  Persons under 17 who are accompanied by a parent or adult guardian can see R-rated movies. 

http://www.mpaa.org/FlmRat_Ratings.asp

I had to address the lack of legal authority of the rating system with the previous library director & board.  Our formal policy is R movies are only checked out to adult accounts (over 18).  We had 16 & 17 year-olds who had to watch "Schindler's List" for a high school class assignment. Yes, I checked it out to them.       

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violinp

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3213 on: February 01, 2014, 01:22:21 PM »
Are movie ratings enforced by federal/state laws? I thought it was a voluntary thing enforced by the movie industry (in that theaters who don't enforce their rules don't get to show their movies).

I can certainly see you being in hot water with your employer if you let underage kids into an R rated movie, but I didn't know there were actual laws that would govern such a situation.

My managers told me that it was a felonious crime, and I can find several misdemeanor charges I could be slapped with in my state (My state is VERY strict on those things). The parent has to buy the tickets and see the movie with the child. We won't even take a parental note, because those could be forged.
« Last Edit: February 01, 2014, 01:25:06 PM by violinp »
"It takes a great deal of courage to stand up to your enemies, but even more to stand up to your friends" - Harry Potter


pierrotlunaire0

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3214 on: February 06, 2014, 12:43:27 PM »
One of the clerks at the DMV had an interesting customer last night.  Young man came in with his father because his suspension time was up and he was now eligible to apply for a restricted driver's license (limited to driving only to work or doctor).  Except he wasn't eligible.  He had another suspension running concurrently with the restriction period.

So, I am trying to figure this out.  Not quite a year ago, Young Guy (I'll call him Guy) is involved in an accident.  Both cars are totalled, and the other driver is injured.  Local police determine that Guy is drunk and the cause of the accident.  They start to arrest him, but Guy decides that the best thing to do is climb inside his car and flee the scene.

Twenty miles later, they catch up with him.  So the first suspension and restrictions are a result of the DUI.  Fleeing and felony pursuit are far more serious offenses and have a longer suspension.  Guy and Dad pout.  "Boy, no one will cut him a break!" 

Dude.  Seriously.  It is a miracle you didn't kill someone that night, and that is not hyperbole.  You caused damage and injury, and the roads you were fleeing down are twisty and dangerous to navigate when sober.  I hope every day of this suspension is irritating, because then you will not do it again.
I have enough lithium in my medicine cabinet to power three cars across a sizeable desert.  Which makes me officially...Three Cars Crazy

MissRose

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3215 on: February 06, 2014, 02:40:18 PM »
Several of my co-workers had this person who called in to request:

*His Gmail password be reset.  We are not Google and cannot help with that.  Co-worker #1 eventually had to say sorry I cannot help you, thank you for calling company etc then disconnect call

*His billing details for his account updated.  He refused to answer any of the security questions and demanded a supervisor.  The supervisor informed him about the need for the details to be verified 1st.  Customer was adamant that we would update without security questions etc.  Eventually the supervisor said to him you are being unreasonable here and repeated himself a few times WHY the need for security.  Customer eventually answered the question, had his billing updated then tried to say well did you take my payment, then the supervisor said it takes a few hours to process 1st.  The call took 45 minutes total and by the look of the supervisor's face, he needed a stiff drink!

Yarnspinner

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3216 on: February 06, 2014, 04:27:21 PM »
Dear Teen Girl:

Yes, I am aware that in the children's department, they do give you a free guest pass after time on your library card has run out if you need to do homework.  That's why you use the computers in the children's and youth services department: they will give you two more hours free.

We are the adult services department, however, and we charge for the guest pass unless you have a reallllllllly convincing sob story, or the computer cut you off in mid job application, and you are, at minimum, gracious about asking for a free guest pass.

Mumbling the request into your shirt with your head turned away from me, then rolling your eyes, sighing and snapping the words out One. At. A. Time,   "Gimme.  A.  Free.  Guest.  Pass" following up with blowing a bubble of gum and then popping it in my face gets you my most sympathetic smile and the following "I am sorry, but in the adult department we do not give out free guest passes.  These are the rules by which me must abide.  Please check with the children's or teen department for a computer."

You really do not want to know what I am thinking.

Lady Snowdon

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3217 on: February 06, 2014, 05:28:10 PM »
I had one today.  Got a call from a lady in regards to some charges we'd sent to her insurance company last week (on the 28th).  She wanted to know why they'd been denied.  I look in her account, we haven't received any notification from the insurance company one way or another.  I tell her this.  She says, "Well, I'm looking online right now, and it says it's processing and I know that means it's going to be denied!  I need you to call them and tell them to pay this claim!".  I'm sorry, we need to wait until we receive something from your insurance company, and if it is a denial, then we'll work with them to try and get it paid.  Sending in another claim while the first one is still processing is a great way to get both claims denied.  The lady was very insistent that we needed to take care of this right away, and got really upset when I said we hadn't gotten anything from the insurance company yet.  Then came the impossible request - "You should be checking on every claim you bill every day until a decision is made!  Don't you know how important this is to people?"  We have three offices, and each one sees between 30-70 people per day.  There's no way we could check on every claim from every visit every day!  ::)

Luci

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3218 on: February 06, 2014, 05:43:42 PM »
When we had the first Apples installed into the Learning Center (now Multimedia Center) at school, say late 1980s - early 90s. I was just struggling to use the word processor, make spread sheets, and install the kids' programs, and figure out how to teach all of this after I had only had a 5 hour training session. We had just a monitor, a disc drive, a keyboard, a mouse, a dialup modem, and the computer. We hadn't even dreamed of a scanner or faster modems, among other things.

A young woman came in with her china pattern and wanted us to put it on a grid so she could make a tablecloth in counted cross stitch. It was years before I saw my first ad for a company that does that, and the first thing I thought was about her. My second thought was, "OOOOO! Do I want to do this? How cool!" She was so disappointed, but at least wasn't rude to us.

PastryGoddess

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3219 on: February 06, 2014, 05:47:56 PM »
Dear Teen Girl:

Yes, I am aware that in the children's department, they do give you a free guest pass after time on your library card has run out if you need to do homework.  That's why you use the computers in the children's and youth services department: they will give you two more hours free.

We are the adult services department, however, and we charge for the guest pass unless you have a reallllllllly convincing sob story, or the computer cut you off in mid job application, and you are, at minimum, gracious about asking for a free guest pass.

Mumbling the request into your shirt with your head turned away from me, then rolling your eyes, sighing and snapping the words out One. At. A. Time,   "Gimme.  A.  Free.  Guest.  Pass" following up with blowing a bubble of gum and then popping it in my face gets you my most sympathetic smile and the following "I am sorry, but in the adult department we do not give out free guest passes.  These are the rules by which me must abide.  Please check with the children's or teen department for a computer."

You really do not want to know what I am thinking.
...I do :D

Yarnspinner

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3220 on: February 06, 2014, 07:16:29 PM »
Dear Teen Girl:

Yes, I am aware that in the children's department, they do give you a free guest pass after time on your library card has run out if you need to do homework.  That's why you use the computers in the children's and youth services department: they will give you two more hours free.

We are the adult services department, however, and we charge for the guest pass unless you have a reallllllllly convincing sob story, or the computer cut you off in mid job application, and you are, at minimum, gracious about asking for a free guest pass.

Mumbling the request into your shirt with your head turned away from me, then rolling your eyes, sighing and snapping the words out One. At. A. Time,   "Gimme.  A.  Free.  Guest.  Pass" following up with blowing a bubble of gum and then popping it in my face gets you my most sympathetic smile and the following "I am sorry, but in the adult department we do not give out free guest passes.  These are the rules by which me must abide.  Please check with the children's or teen department for a computer."

You really do not want to know what I am thinking.
...I do :D


"...so take your eye rolling, mumbling, bubble gum popping self back to the Teen Center where I bet you have used up ALL your time playing Candy Crush Saga and only now realized you needed to do homework, you rude, ill-mannered, little vulgarian, you!"

The same girl was also good enough to belch in my face while I was helping another patron. 

I don't think a jury in the world would convict me....^_^


LazyDaisy

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3221 on: February 07, 2014, 05:17:50 PM »
I work in IT for a warehouse.   Our system allows you to scan cartons into locations.   Basically you scan the carton barcode then scan the location barcode.

Of course people make mistakes.  They'll scan a location barcode but actually put the carton in the location above/below or beside.   Or they'll remove the carton from the location but not scan it out.

One manager requested a report of all cartons that were not in the location the system said they were in.
I would have thought that he meant "a report of all known cartons that were not in the location..." Like during the course of work, if a person went to the shelf the system said it should be on, the person would flag it in the system as it wasn't there. It's difficult to explain but years ago I worked in a giant warehouse facility. We would get an order to pick the parts that included the location in the warehouse (row/shelf). Even if I could see the same part on another shelf I had to mark the one I was sent to pick as "not there" rather than risk picking a part that was recorded in the system for that shelf. They could then run a report on all of the parts that were known to be "not there". When we did a big inventory we could then either "find" missing parts that were mis-shelved or find that items were really disappearing not just migrating around the warehouse. I hope that made sense.
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HoneyBee42

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3222 on: February 07, 2014, 06:08:41 PM »
I had one today.  Got a call from a lady in regards to some charges we'd sent to her insurance company last week (on the 28th).  She wanted to know why they'd been denied.  I look in her account, we haven't received any notification from the insurance company one way or another.  I tell her this.  She says, "Well, I'm looking online right now, and it says it's processing and I know that means it's going to be denied!  I need you to call them and tell them to pay this claim!".  I'm sorry, we need to wait until we receive something from your insurance company, and if it is a denial, then we'll work with them to try and get it paid.  Sending in another claim while the first one is still processing is a great way to get both claims denied.  The lady was very insistent that we needed to take care of this right away, and got really upset when I said we hadn't gotten anything from the insurance company yet.  Then came the impossible request - "You should be checking on every claim you bill every day until a decision is made!  Don't you know how important this is to people?"  We have three offices, and each one sees between 30-70 people per day.  There's no way we could check on every claim from every visit every day!  ::)
Not to mention that there's just no way things are going to get processed any faster just because you check again and again.  (I work in followup on commercial insurance.  Processing means exactly that ... it can come out paid, it can come out approved but the whole thing went to pt deductible, it can come back denied, or a whole slew of other things (or it'd come back with a temp denial because the pt needs to update cob or provide accident details and hasn't done so yet.)  Fortunately, my job has me very rarely talking to patients, and most of my checking is done on various websites.

MissRose

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3223 on: February 13, 2014, 08:21:58 AM »
We had some issues that caused call volume to spike a great deal then the issue was resolved within a hour.  Of course that did not stop some people from saying things like to fit this category:

*"I waited 30 minutes+ to talk to someone."  If I was calling in and the wait time was at least 10 minutes or more, I would think that was most likely an indication of an issue going on then call back when the wait time was less to ask about it as it is rare to be short handed staff wise.  I understand if some people are told by their bosses to sit and wait for someone but I am sure the people calling in would have wanted to do other things besides wait up to an hour to be told "yes there is an issue, we don't have details on it yet..." I could not say "do not yell or complain to the agents about things they cannot control like the issue that happened or the wait times, they are doing their best to answer calls & log them.."  Trust me (and others) if I had a magic wand to wave to fix things and make the queue disappear, but we don't have one (and did not say that out loud).

*Customers who were asked to try to see if  the issue was resolved when we got emails the issue was resolved & to ask customers to re-test.  Of course some of them had fits when asked to test things after they made the complaint about wait time.  100% of my customers I spoke with who did the requested test noticed things were working again. We understood there was an issue but do not yell at the 1st line agents for something they did not cause and do not have control of at all.

goldilocks

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Re: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)
« Reply #3224 on: February 13, 2014, 11:35:17 AM »
I work in IT for a warehouse.   Our system allows you to scan cartons into locations.   Basically you scan the carton barcode then scan the location barcode.

Of course people make mistakes.  They'll scan a location barcode but actually put the carton in the location above/below or beside.   Or they'll remove the carton from the location but not scan it out.

One manager requested a report of all cartons that were not in the location the system said they were in.
I would have thought that he meant "a report of all known cartons that were not in the location..." Like during the course of work, if a person went to the shelf the system said it should be on, the person would flag it in the system as it wasn't there. It's difficult to explain but years ago I worked in a giant warehouse facility. We would get an order to pick the parts that included the location in the warehouse (row/shelf). Even if I could see the same part on another shelf I had to mark the one I was sent to pick as "not there" rather than risk picking a part that was recorded in the system for that shelf. They could then run a report on all of the parts that were known to be "not there". When we did a big inventory we could then either "find" missing parts that were mis-shelved or find that items were really disappearing not just migrating around the warehouse. I hope that made sense.

Yeah, that makes perfect sense - but isn't what he wanted!!!  He did finally realize that he was asking for the impossible.