Beagle Mommy, your experience reminded me of someone who once came in to take the written test for his driver's license. Our rules are: if you do not pass the test the first time, you are allowed to sit and study what you got wrong and then can try again. Maximum is 3 attempts per day, with studying allowed between each attempt. Our tests are created fresh on the computer for each attempt. Some people will ask if it is the same test each time, and I explain that each test is unique. Some of the questions will be the same, most will not be, and if a question turns up in more than one test, its position is different.
Now this guy, I don't know if he wasn't listening to my explaining about the tests not being identical, or if he just misunderstood. He failed the first time, and sat back down to study. He tries again, and does even worse the second time. Only this time, he is arguing with me.
"The answer to #1 is A!" I am looking at him like he is crazy, because answer A says it is okay to enter an expressway on one of the entrance ramps. And every one he got wrong was like this: he is picking wrong, wrong, wrong answers and arguing that he is right.
I finally figure out what is happening. He sat down and memorized the answer numbers on the first test, not the actual answers. If it had been the same test, he would have a perfect score.
He was so angry at us, because we made him do all that work and then we tricked him. What I could never figure out was that if he could memorize that many (50 questions) meaningless numbers and letters, why couldn't memorize something meaningful, like the actual rules of the road?
Perhaps he couldn't read, but we do have alternatives. I never got a chance to go over any because he stormed out of there.