Author Topic: Remember Lisa?  (Read 4226 times)

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Bob Ducca

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Re: Remember Lisa?
« Reply #15 on: December 15, 2006, 03:22:51 PM »
How am I doing so far?  I've taken the suggestions above and tried to put them together.  How does this sound?

Areas for Improvement:  [Bully] is very good about utilizing email for correspondence and she has a terrific attention to detail.  This is a vital asset to the company and to our study.  However, sometimes the tone of her emails comes across as confrontational rather than helpful which can lead to uneasiness about how one's work has been received.  She doesn't seem as quick to pass along when she notices the details we get right, only those we get wrong. This gives her correspondence an air of criticism rather than promoting a team atmosphere.


Replacing the sentence in bold: The majority of e-mails from Bully regarding our current project/team/whatever almost exclusively contain negative feedback.

Just my suggestion- it looks good!!
« Last Edit: December 15, 2006, 03:24:32 PM by Deb1000faces »

Tabris

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Re: Remember Lisa?
« Reply #16 on: December 15, 2006, 03:50:59 PM »
Dotty, with Deb's addition, that's wonderful.

"The hunger for love is much more difficult to ease than the hunger for bread." ~Mother Teresa

Tabris is on indefinite hiatus. You can still visit me at my weblog. Thank you.

DottyG

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Re: Remember Lisa?
« Reply #17 on: December 15, 2006, 05:14:41 PM »
I'm getting closer to finishing the bully's.  See below and let me know how it sounds.

Some notes:
  *  It's not any easier doing a peer review on someone that I truly like - I'm having to do two on people that I adore, and they're hard, too.

  *  I got to thinking that this is my chance to give constructive feedback on the bully.  I don't want to sound whiny or petty myself.  But, if all I do is build her up, the boss is going to think there's not a problem.  Right?  Does the Area of Improvement need to have more given the fact that she's made my life miserable?  Isn't it going to look weird if all I do is compliment her?

  *  The compliments are not fake.  The thing is - this woman HAS taken on the study and coordinated it successfully. She HAS resourced us to the various tasks efficiently.  And, to be honest, there IS a part of her that I admire.  I just hate the way she goes about what she does.  If she'd stop and realize that she's actually good at what she does, maybe she wouldn't have to tear me down to build herself up.  I'm not trying to suck up as much by putting in some good things about her as just give her credit where credit's due.  But, does my complimenting negate the fact that she's been a jerk?

~~~~~~~~~~~~~~~~
Summary of work accomplished:   [Person] has an overall knowledge of the [Study] studies from, basically, the beginning to the end.  As such, she's been able to coordinate the study in all the many aspects.  The [Studies] have not been easy studies to handle.  Yet, [Person] has taken charge of all 6 of them - at one point, all 6 at once.  To be able to resource the team members efficiently onto all of them is very admirable.  I know it's been a difficult road at times, as there has been so much to do - and so many little details that couldn't be overlooked. There are parts of the job that could have fallen through the cracks had [Person] not been so attentive to every one of them.  She knows what she's doing, and she's confident in her role.

Opinion of performance (Quality, Efficiency, Attitude, Accountability, Urgency):   [Person] is very knowledgeable about the study and all the things that are necessary to get a quality product out in the end.  She is able to juggle the many tasks at once and understands all the [job] requirements.   Quality is utmost with [Person].  She strives to ensure that the study closes with the cleanest data possible.  She also is very attentive to the time that it takes to perform various roles on the study.  She's able to effectively schedule the tasks for the team in such a way that deadlines are met successfully.

Technical Capabilities (Oracle Clinical, Query Direct, LiveLink, Seagate):   [Person] is extremely knowledgeable about [computer programs].  As she's been working with the various programs for several years, she has a great understanding about them and how they function.

Communication, Leadership, Training skills:   As noted above, [Person] is able to coordinate all the tasks that are required to get good results for a study freeze.  To do this requires someone who's organized and "on top of things" at every moment.  She does lead the group to obtain quality and works with the Lead(s) and managers to make sure that she is giving the team the tools needed to get the job done properly.

Areas for Improvement:  [Person] is very good about utilizing email for correspondence and she has a terrific attention to detail.  This is a vital asset to the company and to the study.  However, often the tone of her emails comes across as confrontational rather than helpful which can lead to uneasiness about how one's work has been received.  She doesn't seem as quick to pass along when she notices the details we get right, only those we get wrong [contemplating this sentence and the substitution suggested]. This gives her emails an air of criticism rather than promoting what needs to be a team atmosphere.

DottyG

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Re: Remember Lisa?
« Reply #18 on: December 15, 2006, 06:49:11 PM »
Ok, everyone, it's a "speak now or forever hold your peace" thing!  Because once I send these things off, anything else posted is just going to be too little, too late (and will frustrate me if I get a slew of really great posts after I've already sent them off that I'm not able to do anything with!


VorFemme

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Re: Remember Lisa?
« Reply #19 on: December 15, 2006, 06:49:39 PM »
The "needs improvement" part of the evaluation can't be noticeably longer than the other portions (where, I have to say, I can compliment her - she does have excellent computer skills and knows the business - I have no problem complimenting her on these areas).  But, how can I put what I truly do feel are some areas for her to improve upon into a concise format that's also professional?  Help me write something.

Her computer skills are excellent.  Her professional knowledge of the field is exceptional.  *give an example if you have space*

Her ability to empathize with co-workers could use improvement.  Her communications skills leave much to be desired.  In the military, the phrase "meets standard" is damning with faint praise.  Using the phrase "needs improvement" can KILL chances of advancement.  I don't know if anyone in your field has a military background - but the same "praise extravagently where praise is due" and a mild "has room for improvement" or "needs to work on....." phrasing is common in other career fields - just not as standardized as it is in the military.

Key is to say nothing BAD - but phrase the comment in such a way as to make it clear that there was no way to say anything nice............




Let sleeping dragons be.......morning breath......need I say more?

DottyG

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Re: Remember Lisa?
« Reply #20 on: December 15, 2006, 07:50:31 PM »
The email we got with these evals said that they needed to be in "by Monday."  I don't know if that means by Monday morning or by COB Monday.

I'm just not ready to send these, yet.  Even the one that's not the bully or Lisa isn't quite "there" yet.  So, I've sent my boss an email telling her that the evals are pretty close but that I'd like to actually submit them on Monday, as I don't want to rush through them.  Plus, I'm thinking I might be able to give an example to flesh them out a bit.

So, I have all weekend to ponder these things and make sure they're exactly what I want to say.

And, if anyone here has any ideas, you have until Monday! :D


artk2002

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Re: Remember Lisa?
« Reply #21 on: December 17, 2006, 02:42:05 PM »
Summary of work accomplished:   [Person] has an excellent overall knowledge of the [Study] studies from, basically, the beginning to the end.

"Basically" is too colloquial to be in a formal review.  It's a "noise word" or filler, without any real meaning.  I think that "overall" and "from the beginning to the end" are somewhat redundant, but can be left in place for effect.  You might want to add an adjective qualifying her level of knowlege.  I've made a suggestion above.

Areas for Improvement:  [Person] is very good about utilizing email for correspondence and she has a terrific attention to detail.  This is a vital asset to the company and to the study.  However, often the tone of her emails comes across as confrontational rather than helpful which can lead to uneasiness about how one's work has been received.  She doesn't seem as quick to pass along when she notices the details we get right, only those we get wrong [contemplating this sentence and the substitution suggested].  This gives her emails an air of criticism rather than promoting what needs to be a team atmosphere. Her communications focus on errors and ignore successes; to better build a team atmosphere, she should balance her criticisms with praise.

You've mixed "one" and "we" in this paragraph and it doesn't read well.  I prefer the impersonal throughout, to avoid sounding like a whine.  I'd strike the marked text.  In addition, when you are writing "Areas for Improvement," it helps to actually make a positive suggestion.  I've added a replacement sentence in bold.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

DottyG

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Re: Remember Lisa?
« Reply #22 on: December 18, 2006, 11:06:20 AM »
Been offline for the weekend, so I'm just now seeing your post.  Interesting food for thought.  I may be making some last minutes "tweaks" to my critique!


ShadesOfGrey

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Re: Stunned beyond belief
« Reply #23 on: December 18, 2006, 12:03:58 PM »
Tabris's suggestions were really great. I have added some extra words/phrases for you to consider as well.  Depending on how professional your office is (mine is very political), some even more generalizing might help you appear to be reviewing her skills rather than responding specific instances of behavior. As others have said, the more objective you appear to be, the better.    For example: 


*  She needs to work on how she phrases emails to people.  Emails (and internet postings) are very dangerous things, as we all know.  You can't get a feeling for the emotions behind what someone says, so you have to make sure you phrase it properly.

Professional correspondence skills (yes, it is a skill) are lacking.  Sepcifically, emails do not clearly state her intentions regarding their subject.


*  There's a way to approach someone who's made a mistake in a way that allows them to retain their dignity and feel like they're not worthless.  She can't do this.

*  A good manager (she's not a manager, but she's in charge of this study) knows how to do what's typically called (and, understand that I don't use this word in my life.  I don't curse.  But, it does fit.) a "sh it sandwich."  This means that, when you need to reprimand someone, you give something positive, the negative and then another positive.  In this way, you've stroked the person but also gotten your negative across.

*  She needs to mention the 99 jillion things we (I) do RIGHT instead of lying in wait for the ONE thing I do wrong.  She needs to realize that the people on her team are here late and on weekends for the study.  She needs to thank us for doing a good job instead of tearing us down.

Feedback from XXX is difficult to process and implement due to the personal nature of comments (or something similar). It is difficult to ascertain one's standing on specific tasks/studies, as feedback is selective and positive feedback is lacking.


*  She needs to work on not picking obvious favorites in the office and treating them like queens.  Yes, I know we all have people we like more than others.  But, when that shows to such a great extent, it's detrimental to the others who aren't "teacher's pet."

More rotation of tasks when working on XXX's team in order to deepen experience and broaden skill sets learned by various experiments would greatly improve the experiences of the team and results of future studies. 

*  Related to the above, she cannot pick one person out to ignore (unless they make a mistake, in which she jumps on them).  When the person says "hello" in the hallway, she should not be turning her back on them and walking away.  That's rude.

This one is of a personal nature, and has nothing to do with professional behavior - but, can be addressed if it has happened to you directly, and for the very reason that professionalism requires people to be civil even if they personally cant stand a person.  Interpersonal skills lacking. OR Professional courtesies lacking.


good luck!
Words mean more than what is set down on paper. It takes the human voice to infuse them with shades of deeper meaning. - Maya Angelou

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

DottyG

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Re: Remember Lisa?
« Reply #24 on: December 18, 2006, 07:22:41 PM »
Just wanted to note that I'm turning these in today.  So, anything else posted after this post won't be able to be included or tweaked.  Thanks anyway! :)


Thanks so much for y'all's help!  Even at the last moment, I had some great ideas that helped me refine what I'm submitting.  I appreciate all of you (if I were doing a peer evaluation on all of you, you'd be getting excellent marks from me! ;) )