A Civil World. Off-topic discussions on a variety of topics. > Time For a Coffee Break!
Special Snowflake Stories
Virg:
MissRose, I must say that I have some sympathy for the person who called you. He's right that it shouldn't take multiple contacts to cancel service with a company unless there's a very good reason for it, and in that case it should really fall on the company to inform him. If he cancelled service with one department and they couldn't cancel some portion of his service, then it's reasonable to expect them to tell him explicitly that he needs to contact another department to finish the task. More often than not I find companies will make it a hoop-jumping hassle to cancel service and it's annoying and frustrating, especially when it results in more charges for service that I obviously did not want or need or use.
That said, he didn't handle it very well, so I can certainly see your side of this too.
Virg
Pippen:
--- Quote from: Virg on July 18, 2012, 04:59:43 PM ---MissRose, I must say that I have some sympathy for the person who called you. He's right that it shouldn't take multiple contacts to cancel service with a company unless there's a very good reason for it, and in that case it should really fall on the company to inform him. If he cancelled service with one department and they couldn't cancel some portion of his service, then it's reasonable to expect them to tell him explicitly that he needs to contact another department to finish the task. More often than not I find companies will make it a hoop-jumping hassle to cancel service and it's annoying and frustrating, especially when it results in more charges for service that I obviously did not want or need or use.
That said, he didn't handle it very well, so I can certainly see your side of this too.
Virg
--- End quote ---
We have the most appalling telco in the world here. Lets call the Telstra seeing that is their name. If you ring up and request a cancellation of a service they will log it in their system but not actually action it as it is merely a 'request'. So you get your next bill and nothing has been done so you spend 7 hours on the phone trying to find out why and they till you they can see it on the system that you called but they didn't do anything. 6 months later you are sill ringing them every month trying to get them to do their jobs. In the ed you just go 'Stuff you! send me to the debt collectors then if that is the only way of resolving this.'
Lady Snowdon:
I had a lovely snowflake on the phone the other day. I had approved payment for him through July 2, so he'd been paid for days including July 2. Unfortunately, he had other income coming in starting on the 2nd, so I told him there was an overpayment for a day, and that we'd be requesting that back from him. He got very agitated and told me that there was no overpayment, it wasn't his fault that we were too stupid to know when this other income of his started. I explained that he can't be receiving income from us and someone else on the same day. He screamed at me "THERE IS NO OVERPAYMENT, **** YOU!" and hung up.
In a little bit of karma to the story, I emailed his supervisor at work, explained what had happened, and he's going to get a lecture on treating vendors with politeness and respect. :P
IslandMama:
--- Quote from: Pippen on July 18, 2012, 05:12:53 PM ---We have the most appalling telco in the world here. Lets call the Telstra seeing that is their name. If you ring up and request a cancellation of a service they will log it in their system but not actually action it as it is merely a 'request'. So you get your next bill and nothing has been done so you spend 7 hours on the phone trying to find out why and they till you they can see it on the system that you called but they didn't do anything. 6 months later you are sill ringing them every month trying to get them to do their jobs. In the ed you just go 'Stuff you! send me to the debt collectors then if that is the only way of resolving this.'
--- End quote ---
You wait six months? Wow, you're patient. I just utter the magic words "Telecommunications Ombudsman" and it's resolved fairly quickly. At the moment I have a landline bundled with internet service plus another lot of internet service at another location on my bill and I'm only paying 50% of what I should be charged because they have put me so much in credit each month, simply so I won't ring the Ombudsman. And the best bit is that when you've had the level of Ombudsman involvement that we have then you get a different telephone number to contact them on which goes to an area that actually has the ability to wave wands and get stuff done. Frankly, I'm surprised that they don't tell us to go somewhere else but I guess getting some money from us is better than no money at all...
fluffy:
--- Quote from: rain on July 18, 2012, 01:15:44 PM ---
flake 2 - rode in the middle of the street, blocking traffic (there was a path there, but if she'd even been to the side of the street I could have gone around her)
--- End quote ---
I don't think that you can really say that someone is SS for riding in a marked bike path. It sounds like the fault lies with whoever decided to put the bike path in the middle of the road.
If they'd been riding off to the side, chances are someone would have been mad that they weren't in the marked path! :p
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