Blizzards of SnowflakeusIwantmycomputerusNOW....
Short version: Something Bad has happened to all of our public PCs. Our provider thinks it has something to do with switches that have gone bad as well as some moves and changes made on the part of one of our software providers. Whatever it is, it causes a pc to deny a person access, demand passwords (that don't exist), crash, shut off before a patron has even started a session and so on. Oh! And even if you can find one that works, the connection between the computer and the printer is corrupted and nothing will print out.
Well, the provider managed to get one group of computers up and running, but there is still no print capablity.
We have had to announce every twenty minutes that ONLY the one room of computers is working and that there is no printer capability. Don't you know that people who are sitting in the room with us while we make the announcement that printing is not available, who have received written pop-up messages on their computers (twice) and who have been NEXT to us while we TELL THEM THEY CANNOT PRINT come back six minutes later and demand that we print out their very important item.
Hmmm, maybe this should be under Harry Potter instead as I have actually had to say to several people "I really am sorry, but I am not Hermoine Granger Weasley and I do not have the ability to fix it by looking at it."
Well, actually there have been instances of people coming in, seeing the computers that are shut down, trying to bring them up and then sitting and typing random words and phrases into the whole Login and Password areas. When queried why he did this, one gentleman said "Well, I wanted to use the computer and they were turned off. How was I supposed to know I wasn't supposed to turn them on?"
Coworker said "Well, there are a dozen signs telling you the computers are off, beginning with the front door downstairs and leading all the way up the stairwell bannister...but the biggest clue should have been that, you know, the computers have all been shut down.,"
Patron replies "You are insulting my intelligence!"
No, I think he was doing a pretty good job all on his little lonesome.
I also had two patrons trying to connect to the internet through two computers that are dedicated solely to two databases. Period. (Yes, if you know how, you can probably undercut the system, but technically, the computers are dedicated computers. Period.)
So I explained to them that no, the computers were dedicated and they could not get on to the internet. They sat there, turning off the computers, turning them back on and typing in random logins and passwords and I repeated myself. "Uh-huh" and they kept going. So I repeated myself a third time and got "I HEARD YOU THE FIRST TIME, B****!" "Then why didn't you shut down?" "I don't have to do what you say!" They then informed me that I am a rude b***** for telling them they couldn't use the computers and they were leaving and not coming back. (Promise?) and, oh yes, because I am a rude b***** I should reconsider my career because I am not fit to work with the public.
Yeah. That made my day.