I had kind of an amusing Special Snowflake today. While I can sympathize with her, I just couldn't give her what she was asking for.
I answer phone calls and act as a central operator for a mental health treatment clinic. I normally just schedule appointments, and transfer calls to voicemails (because counselors are usually meeting with clients). But if a person calls in crisis I can get them in touch with a counselor over the phone.
A lady called today wanting to talk to somebody about how to deal with her mother in law. I told her if she had an emergency situation, I could certainly connect her with someone right away, otherwise, I could schedule an appointment for her to come in.
She got upset that I wouldn't just transfer her to someone to talk to for about "how to deal" with her mother in law. I repeated the above information, adding that all the other counselors were in meetings with clients, and if she were speaking with a crisis counselor, it would make that person unavailable for other calls. We don't have counselors available just to take non-emergency calls from people who are not clients. I offered again to make her an appointment.
She replied "Thanks for nothing!" and hung up on me.
The reasons she needed advice for dealing with her mother in law? "She's nosy, and at dinner last night she picked out of a serving dish with her fingers."
What I really wanted to tell her: " I know this great website, where you can get lots of great advice!"