The boys had appointments with one of their orthopedic surgeons this morning. Their doctors' clinic is actually in the hospital. To get in, you first have to stop by security and get a badge. Then you have to go wait in line at registration. Once you get to the front of the line, they tell you which window to go to. The people at these windows only do registration stuff. They do not schedule appointments. That's done by a different area. So, I finally get to the window to register. I sit down and the lady is on the phone with an SS. Of course, I cannot hear the other side of the conversation, but the poor registration woman was tearing her hair out. From what I able to discern, the SS's child had an appointment this morning but could not make the appointment time. She wanted to reschedule for later in the day. The registration lady first tried to transfer her to the right department. The person on the other side of the phone apparently didn't want that. The RL then tried to look into the schedule. Of course, since she doesn't work in that department, she's not as familiar with the software, and was a bit on the slow side. That should be expected, but apparently wasn't good enough for the person on the phone. RL was nice, and apologized, and explained about not working in scheduling and that she was doing her best to help the person. It turns out that there are no open appointments with the specific doctor this afternoon. RL tries to explain that to the person on the phone, and told her she was welcome to come in and wait, and they would work her child in when they could, but that was apparently not good enough. After repeating herself several times, she finally just said there was nothing else she could do, and hung up. Meanwhile, I'm sitting there the whole time, waiting for the SS to realize that she's not talking to the right person or just accept that she'd have to take her chances on being worked in. Even though I'd arrived 30 minutes early, I was nearly late because of this person. I was definitely a bit irritated.