We've got an ongoing Snowflake issue at the grocery store where I work.
Every few weeks she comes in and asks us for the over-ripe bananas we're saving for her. You see, a few months ago our store manager gave her (as in, for free) some over-ripe bananas and told her anytime she needs them we'll save her some
. This is a problem because we can't take perfectly good bananas and set them in the back, thereby NOT selling them, and let them rot until we're sure she's not coming, and then throw them away. We also cannot give anybody anything for free, ever, or we'll get fired. We've explained both to her several times. We've politely suggested that she come in 3 or 4 days before she needs over-ripe bananas and buy some and let them ripen at home. She always gives us a big smile and thanks us for the suggestion. And she always comes back on a random day a week or more later and says "I'm here for my bananas!" Now we just say "I'm sorry but we don't have any today." and keep working.
But I still don't mind her as much as the guy who demanded that I give him boxes. And I mean De-Manded! To the point that I was supposed to dump fresh produce out of his desired boxes and hand them over. And when I didn't he went and complained to the store manager, who then grouched at me about "customer service" before going into the back and dumping a few cases full of paper towels out so Snowflake could have *those* boxes instead. Unfortunately for everyone else this resulted in myself and my coworkers getting really upset and declaring a strict "We don't save boxes for anyone, ever!" policy that has been inconvenient for a lot of nice people.