We have signs posted on our doors and throughout the office, but we have also taken to making announcements towards the end of the day. It is summer here at the DMV and it is crazy busy. We lock the doors at 5pm, but we still wait on everyone who is in the lobby. We have 2 announcements: (1) We are locking the door at 5 pm, and there will be absolutely no admittance into the office once it is locked. If you need something in your car, go get it now. (2) We do not hand out tests after 4:30 pm. If you need to take a test, come up to the person making the announcement so we can get you started NOW on your test.
First announcements are at 4:30. Repeated at 4:45 (except that it is now too late to start a test). Repeated at 4:55. Doors locked at 5.
So, last week, woman tries to slide into the office as someone exits. The customer leaving even tries to block her entrance because he has heard the announcements several times. Finally the floor supervisor goes to the door. The woman went outside to smoke a cigarette, but now she wants back in. She was here before 5 pm. "If you were here before 5," super says, "you heard me announce that I would not let anyone back in even if you had been present before." Oh, yes, she heard it, but she really needed a smoke.
Last night, at 5:15, I call the next to the last customer up. He needs to take a test to get a chauffeur's announcement. Didn't he hear the announcement that he was too late? Yes, but he really needed it. He had to be in court first thing in the morning with a chauffeur's license or he was going to jail.
The answer to both was no. If we make an announcement that says you can't do A or B, that means no A or B. If you absolutely have to have a smoke, come up and say something! If I know what you are doing, then I will make arrangements. It is the making a unilateral decision and trying to get us to abide by your decision that drives me nuts.
And, sir, the one who needed the chauffeur's license? I doubt that you received your court summons at 4:55 pm and rushed over to us. You have known for a while that you needed this, and I refuse to scramble to rectify your poor planning.