Special Snowflake o' the Library:
Student came in today with an overdue recalled book (students can place recalls on books that are checked out, and the person who currently has them must return them by a certain date or get a $5/day fine). This guy had a recalled book that was overdue by nearly two weeks, so you can just do the math. It wasn't pretty. When I told him what the deal was, he got very annoyed, going on about how he hadn't seen the email and it was totally unreasonable, and so forth. After trying to calm him down for several minutes, I gave up and called my supervisor (honestly, I was slightly afraid this guy might get physical).
Supervisor, who is a master at dealing with these types of situations, came and talked to him, while I pretended to be immersed in my portion of the library's latest project (first weeding since the early 1980's. This is a topic for another post). It turns out that this guy (who, I might add, is a Ph.D. student in the sciences) only checks his university email every couple of weeks. Evidently, it is our fault that he didn't see the recall notice for two weeks because "You should have tried to contact me in some other way when I didn't return the book!"-direct quote. It went on in this vein for some time, getting increasingly Special, but my boss finally managed to get him to go away by giving him the library director's card and telling him to talk to him. Student left, but not before sputtering out several more aggrieved sentences, of which my favorite was "You're saying I should have to check my [university] email every day? That's ridiculous!" ::stomps out stage left::
Is it really only Monday?