Oy. Just had Ms. If I Stare and Glower At You Long Enough You Will Change the Policy for Me.
We have a very hard and fast rule about photocopies...our machines, which are older than dirt, jam up if we try to make double sided copies (i.e.; one sheet with print on both sides). It requires an override key to do, but even with the key, making a double sided copy usually ends in tears and recriminations. Paper jams, the print isn't right, and so on. Bottom line: we CANNOT do it.
And, p.s., even if we COULD, the patron will still be paying for two copies because they are paying for toner, not paper.
Enter the Snowflake.
If she had been pleasant to me to start, I might have gone ahead, gotten an override key and shown her exactly what kind of copy she would get thanks to the magic of aging technology.
But she stormed over to me, thrust a paper at me and said "You have to do this for me. I want two copies done, both sides! Right now."
I explained, as politely as I could, that this was against our policy. Before I could go further regards the jams and the toner smears, she said "For REAL??? What kind of policy is THAT!?"
She began to berate me, suggesting I was doing this because of some personal bias I must have against her (because, of course that must be it) and I explained that I had nothing to do with the policy besides doing what I was told.
"I want to speak to your supervisor."
"He is on vacation today." Which was true.
She continued to glare at me.
"Are ALL the supervisors gone???"
I directed her to Stonecold's office where I have no doubt Stoney reversed the policy that SHE was instrumental in creating.
Honest, I really get so tired of people suggesting I won't do something for them because of some personal bias because, sadly, they make their sad little dramas come true: no one wants to help them because they know what's going to happen if they can't get their own way.