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Author Topic: Special Snowflake Stories  (Read 6538141 times)

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BusyBee

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Re: Special Snowflake Stories
« Reply #22590 on: July 30, 2013, 01:50:54 PM »
I wonder how commited she is to this.  Will she show up with a new cake that's clearly not yours?  I'd recommend that she sort it out with her credit card company if she threatens that again.

Twik

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Re: Special Snowflake Stories
« Reply #22591 on: July 30, 2013, 03:20:48 PM »
NINE!!! Are you sure it wasn't an animagus?
Whow  :o

Nine would beat the world record of 7 years 2 months.

Really? Because I'm pretty sure he was at least nine. I got him when i was 11 and he died when I was 20.(I wouldn't usually know the ages of my small pets that well, but he's in the "first day of school" pic from when I was 11, and he died just before my aunt's funeral.)

I'm sure that being able to sleep in a pretty girl's lingerie gave him something to live for....
My cousin's memoir of love and loneliness while raising a child with multiple disabilities will be out on Amazon soon! Know the Night, by Maria Mutch, has been called "full of hope, light, and companionship for surviving the small hours of the night."

MrTango

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Re: Special Snowflake Stories
« Reply #22592 on: July 30, 2013, 03:28:13 PM »
I wonder how commited she is to this.  Will she show up with a new cake that's clearly not yours?  I'd recommend that she sort it out with her credit card company if she threatens that again.

Personally, I think PastryGoddess should contact the CC company directly (and proactively) and let them know that the CC Company's customer has threatened to file a fraudulent report to try to get a legitimate charge reversed.  Before calling, I'd scan all of the CC slips and emails so that she can send them a complete copy of all of the paperwork showing that the customer legitimately ordered the cake, that the order was confirmed to be correct, and that the customer signed the CC slips.

If that causes the CC company to decide that they no longer want to do business with that customer, that's not the OP's problem.
« Last Edit: July 30, 2013, 03:29:55 PM by MrTango »

RegionMom

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Re: Special Snowflake Stories
« Reply #22593 on: July 30, 2013, 03:43:11 PM »
pastrygoddess,

It is actually a compliment, that she is coming back-- it was SO good that she wants more!

But because she blew her budget all on her pwecious baby's 1st b-day blow-out, she cannot afford even a single slice now. 

But the cake was SO GOOD that she is craving it, and this is a way to try to get more, for free!

 :o >:D >:D :o

Fear is temporary...Regret is forever.

lilfox

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Re: Special Snowflake Stories
« Reply #22594 on: July 30, 2013, 03:44:07 PM »
Someone please give me an icepick, or a spoon, or some moonshine.  Something!

I called Cakeasaurus Rex today and was on the phone for almost an hour.  Our conversation went something like this:

CR: You ruined my my pwecious baby's birthday!
Me: Ma'am can you tell me exactly what happened to the cake
CR: It was WRONG
Me: Yes, but what was wrong
CR: It was lemon, I hate lemon cake
Me: Ma'am I'm looking at emails that have you confirming the flavor as lemon
CR: I DIDN'T SEND THAT!!!
Me: Ok  *awkward pause*  So the cake was the wrong flavor was there anything else
CR: *proceeds to read the entire bullet list of "issues" with the cake to me for the next 45 min
Me: *Must not kill through phone*

After she's done I tell her that if she wants her money back, then we need to see the cake.  Cue wailing and moaning about how she doesn't want to EVER step foot in our shop again after what we did to her.

She might come into the shop tomorrow.  God help me

Does she understand that you want to see the (remains of) cake in its physical form?  Because I'm willing to bet she brings in digital pics, since the cake was eaten and enjoyed by all.  I wonder if she pulled this with her wedding cake and it worked?  Also, 45 minutes of complaining about a single cake?  That takes ... stamina.

Oh to be a fly on the wall during *that* visit!

Piratelvr1121

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Re: Special Snowflake Stories
« Reply #22595 on: July 30, 2013, 04:03:34 PM »
I am not sure where Snowdragon is from but I would not be surprised to hear that it is in the Seattle area. I am amazed at the total lack of parenting that I see going on around here!  Little kids (3-5 years old) running around stores with nobody watching them and kids hitting strangers and parents not doing anything about it are just a couple of the things I have seen around here on a fairly normal basis!  I even have heard parents using the "don't want to stifle their creativity" line a few times when their kid was acting out and they were called on it by someone.

Doesn't surprise me much.  I've heard there's a good size population of people like that in the PNW.

Course it seems there are a few of them here too but around my neighborhood it's not so much the "don't want to stifle the creativity" as it is just pure laziness on the part of the parent.  It's easier to say "not MY kid!" or "Yeah sure we'll take care of it" then actually applying some discipline. 
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Elfmama

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Re: Special Snowflake Stories
« Reply #22596 on: July 30, 2013, 04:13:32 PM »
I would probably get fired from your bakery, because it'd be tempting to tell Cakeasaurus "The cake was the wrong flavor ? So you ate the whole thing anyway ? And you think, what, someone hacked your email so they could see you eat your least favorite flavor ? Tell me, how many slices did you personally have ?" 

No you wouldn't, because this is pretty much the conversation that we're going to have if she comes in :) One of the reasons we insist on having the cake back is that we want to SEE the problem and SEE their face when they try to lie to us.  Here's the thing, the decorators are here when people pick up.  If there is a problem with a cake we can fix it immediately.
She may think that if she pitches enough of a fit, you'll refund her $$$$ or a good chunk of it.  She got to impress the party guests with her display of extravagance, and now she doesn't want to pay for it.  Because a couple of dozen cupcakes baked by her own little hands, or a $15 cake from the grocery store bakery, doesn't have the flair that this special cake did.  She may think that you'll cave because a lawsuit would cost you more than refunding the cake.

If she refuses the charges on her credit card, I'd put that shoe on the other foot, and take her to small claims court.
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you have to deal with all the people who don't have it.
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Katana_Geldar

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Re: Special Snowflake Stories
« Reply #22597 on: July 30, 2013, 05:00:22 PM »
 Had the same problem as her, except I was being nice about it. Tthe cake was nice, and we had to have a cake as it was our wedding, it was just bot what we ordered. The lady was very apologetic and I'd go there again in a heartbeat.

PastryGoddess

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Re: Special Snowflake Stories
« Reply #22598 on: July 30, 2013, 05:31:54 PM »
One of the reasons we insist on having the cake back is because we want the physical proof of the cake.  In our world, you can have your cake or your money, not both.  Another reason is like I said above, we want to see you lie to our face.  A third reason is if the cake is wrong (taste, texture, design) we need to know it for future reference so we can prevent it from happening.  As I said, I'm not the full time baker now but she and I want to be able to assess the remaining cake.

It's not worth the time right now to contact the CC company premptively.  However, if we are notified that there is a charge back, we have documentation to prove our case.

I also have some other tricks up my sleeve  >:D   We'll see if she comes in. 


You'd be surprised at what people will bring back.  We had one mom who spent $XXXX on a dress cake for her daughter and they didn't even eat it.  Apparently the nanny who picked it up didn't secure it in the car properly and it had fallen apart by the time they got it home.  They brought the whole thing back to us that Monday. 

Katana_Geldar

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Re: Special Snowflake Stories
« Reply #22599 on: July 30, 2013, 06:21:05 PM »
So, how would you act in my case? We got a photo of the cake and there's paperwork at the bakery...but no cake itself as we ate part of it and the exception venue threw the rest out.

Jocelyn

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Re: Special Snowflake Stories
« Reply #22600 on: July 30, 2013, 07:18:12 PM »
Somebody wants free cake.
EVERYONE wants free cake!
Free cake for everyone!  >:D

Jones

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Re: Special Snowflake Stories
« Reply #22601 on: July 30, 2013, 07:25:10 PM »
Someone has to say it.


The cake is a lie.

PastryGoddess

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Re: Special Snowflake Stories
« Reply #22602 on: July 30, 2013, 07:26:27 PM »
So, how would you act in my case? We got a photo of the cake and there's paperwork at the bakery...but no cake itself as we ate part of it and the exception venue threw the rest out.

It depends. A lot of our cakes are done via contract, so we don't get money directly from the bride and groom.  Therefore processing a refund is difficult.  However, if you paid for the cake out of your own pocket, there is a bit more leeway.

We'd probably give you a free 8" cake of your choosing to pick up that week.  And then we'd give you a gift certificate/store credit for the remaining amount.  If that isn't ok, then we'll still give you a free cake and a refund as well.

In the two years I've been there both full time and part time, We've only had 2 instances where the wrong wedding cake was delivered.  Unfortunately both times were the owners fault due to her not identifying the cakes properly after icing them.  :-\

TeamBhakta

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Re: Special Snowflake Stories
« Reply #22603 on: July 30, 2013, 08:09:38 PM »
I also have some other tricks up my sleeve  >:D   We'll see if she comes in. 

I hope it involves one person bringing out a small sample tray and saying sweetly "Would you like to try our lemon cake (which is the same one she ordered) ?" And when CR happily noms on it, someone pops out with "Great lemon cake, CR ? Great cake ? See if you can read this *writes 'Get the scrabble out' on dry-erase board* You're no longer welcome in this bakery, and just in case your ears are scrabbled Get.The.Scrabble.Out."(TM Entourage)  >:D

PastryGoddess

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Re: Special Snowflake Stories
« Reply #22604 on: July 30, 2013, 08:18:27 PM »
I also have some other tricks up my sleeve  >:D   We'll see if she comes in. 

I hope it involves one person bringing out a small sample tray and saying sweetly "Would you like to try our lemon cake (which is the same one she ordered) ?" And when CR happily noms on it, someone pops out with "Great lemon cake, CR ? Great cake ? See if you can read this *writes 'Get the scrabble out' on dry-erase board* You're no longer welcome in this bakery, and just in case your ears are scrabbled Get.The.Scrabble.Out."(TM Entourage)  >:D

ahem...not quite...but just as devious