Well, this just happened to a coworker five minutes ago and sounds like a mildly entertaining SS story. I wonder if people really do not understand the consequences of their actions and even more, do they realize that other people are not psychics and therefore are not responsible for the patrons' issues?
Apparently Mr. Furious was looking for an item he NEEDED, desperately, and we were the only library in the area to have that item. It had gone missing from his hometown lilbrary and others around him. So he looked us up on line and saw that we have it. Instead of CALLING to find out if it was here (which, apparently, he had done with the other libraries) he hopped in his car and drove the (not quite) ten miles to get here.
And, not surprisingly, the item was not here. He began by verbally abusing the young part time library aide who was in the room where the item was. When it was explained to him that things go missing all the time because of thieves, he became more abusive and demanded the aide's supervisor. When she explained that unless they KNOW something has been stolen it cannot be marked missing, he started screaming about incompetence and the like and demanded to see HER supervisor.
Who, of course, is Stonecold.
And we all know where Stonecold is.
Anywhere but at work.
My coworker didn't find out what happened from there. She was able to tell me what the item was that caused the distress. A DVD of....Petticoat Junction. Which was stolen because, although we now have a system similar to Redbox to keep DVDs safe, we only are able to store letters A - J and need more of the boxes.
And of course, it's ALL OUR FAULT that the patron didn't call first to see if the DVD was in or not.
I understand the man's frustration (I wanted to see the complete series of Boris Karloff's Thriller and it's gone) but to scream at someone about how THEY wasted MY time because I was too important to call first and find out if my desired item was really in? That's special to the max.