Author Topic: Special Snowflake Stories  (Read 5767645 times)

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Slartibartfast

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Re: Special Snowflake Stories
« Reply #23190 on: August 28, 2013, 12:43:47 PM »
Is that like a 50-minute massage at the hourly rate? Very odd and I would call the management, if they have one.

That's part of my dilemma - the cleaning service is clearly part of a chain (NOBODY would have a three-minute vanity jingle as their hold music unless someone at national headquarters told them they had to!) but I don't know how big the local one is.  It may be just two people trying to jump-start a new business by advertising on Groupon, or they may have a dedicated office staff and two dozen cleaners.  I just don't know, so if I complain it may end up being complaints to the very person who did a mediocre job cleaning my house  :-\

Phoebelion

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Re: Special Snowflake Stories
« Reply #23191 on: August 28, 2013, 12:45:26 PM »
The way you describe what occurred, I'm with you on this one.  I wouldn't hire them on a regular basis.

But what happened may be based on how the workers are paid.   Not for how well they did the job, but on the time they worked.

Long time ago, I worked for a cleaning company to supplement my income.  I was assigned to clean an office building 3 evenings a week.   The office building was charged for 15 hours per week to do a specified list of chores.  And I got paid for 15 hours worth of work.  It made no difference if it took me 4 hours a week, or 50 hours a week - I got paid for 15 hours. 

It would up taking me approximately 9 hours per week.  And even then, the cleaning company received compliments on my work, and how I went above and beyond what was on the list.




siamesecat2965

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Re: Special Snowflake Stories
« Reply #23192 on: August 28, 2013, 12:55:08 PM »
Okay, please tell me I'm not the special snowflake here  :-\  (Kinda long, but I'm grumpy right now.)

 The first session went . . . meh.  They worked very fast, which was nice.  But I had given them my top priorities to start with because I wasn't sure how long it would take to clean them and I wanted to make sure things like the bathrooms got done.  And when they finished with the list of things I gave them, they left - after 90 minutes (so half an hour short of the cleaning session I paid for).  I was dealing with Bittybartfast at the time so I hadn't realized they were done until they were gone.   This time I had a longer and more specific list of what I wanted done, since I had a better idea of how much they could get done in two hours.  And once again, they finished up in an hour and a half.  Except as they're in the driveway I looked at the stairs and what do you know - the same bits of lint I've been stepping over all month.  So I chased out after them and asked if they had done the stairs, and they said they did but they'd come in and do them again, and I think they did them right this time.

And since there was still ~25 minutes to go that I had paid for, I asked them to bring some of their stuff back in and do things like dust the living room ("do the living room" seems to have translated into "vacuum only") and re-do the microwave to get the stuff off that their first pass didn't get un-stuck.  The cleaning ladies weren't really mad, or rude, or anything, but they both had this confused look like "why would you be asking us to do this when we're already done?"

I get that they were probably looking forward to lunch and I delayed that.  And I get that the stuff I wanted them to do at the end wasn't strictly on my original list.  But I had expected "two hours of cleaning" to involve them cleaning what I asked and then if there was time left, coming back to me and saying "anything else you want us to do?" before calling it a day.  Am I unreasonable to want that?  I've never worked as a cleaner (other than my own house!), so I'm not up on all the housekeeping etiquette or whatnot, but it seems like "two hours" should be "two hours or until the homeowner says you're done, whichever comes first."

So obviously I'm not going to use this company on a regular basis.  But if/when they call me, do I tell them why I'm not continuing?  Or do I just say I'm not looking for someone right now?  I don't know whether one of the two ladies who came today was the owner, or just an employee, or what.

I don't think you're being an SS at all. if you paid for 2 hours, in spite them finishing everything you asked them to do early, as you said, they should have come to you and asked what else they could do, or at the very least, done a better job than they did.

Carotte

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Re: Special Snowflake Stories
« Reply #23193 on: August 28, 2013, 12:57:45 PM »
Is that like a 50-minute massage at the hourly rate? Very odd and I would call the management, if they have one.

That's part of my dilemma - the cleaning service is clearly part of a chain (NOBODY would have a three-minute vanity jingle as their hold music unless someone at national headquarters told them they had to!) but I don't know how big the local one is.  It may be just two people trying to jump-start a new business by advertising on Groupon, or they may have a dedicated office staff and two dozen cleaners.  I just don't know, so if I complain it may end up being complaints to the very person who did a mediocre job cleaning my house  :-\

Then they need even more feedback!
It could be because it's a Groupon deal, then you have two scenarios: they are either employed in a big structure, their pay shouldn't be any different just because you are paying as a deal, but maybe they have to work more (or they have a really really bad-word boss but that's basically their problem, nothing you can do about it).
Or they are starting their business and actually have to be told how to do things and that you don't leave before A) telling the owner and B) making sure everything is right.
They might not care, or they might improve and be happy to have some feedback.

Anyway, who leaves from the first cleaning (or contract) job without checking with the 'employer'? Unless they where told "I won't be here/I won't be available, please see yourself out"

MommyPenguin

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Re: Special Snowflake Stories
« Reply #23194 on: August 28, 2013, 12:59:58 PM »
I've never used a cleaning service.  But I would think that two hours means, well, two hours.  With *maybe* the exception of, you aren't home, and you left a list, and they took care of the list, and they can't see anything else that needs to be done.  If you're home, I think they should check back with you when they've done everything on your list (or, if you didn't have a list, their own list of what they usually do), and see if you have other things for them to do.  I think it's a good idea to have several backup chores and give them basically a second list, so they don't have to *keep* coming back to you.  But once is reasonable.

I'd love to hire a cleaning service like that, but after your story, I'm a little reluctant.  :(

PastryGoddess

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Re: Special Snowflake Stories
« Reply #23195 on: August 28, 2013, 01:07:40 PM »
I think you erred by not giving them the list of everything you wanted them to do.  Most cleaning services do not come back to you to ask if there is anything else after they are done.  They assume that the instructions you give them before they start is everything you need done that day. 

We have a cleaning service in every two weeks.  The first time they came out, we walked through the house with them going over exactly what we wanted them to do.  The person in charge told us it might take an extra 15-30 min, but what we wanted was doable.  The did go over about 15 min, but they had done everything we asked.  We did notice that some things were not as clean as we would have liked and so we followed up behind them.  Based on that experience we scaled back a bit on the list of stuff we wanted them to do in order to make sure the cleanliness was up to our standards.  Its worked out great for about 3 years now

Outdoor Girl

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Re: Special Snowflake Stories
« Reply #23196 on: August 28, 2013, 01:08:38 PM »
I think they should have stayed for 2 hours because that is what you paid for.  And I wouldn't be calling this company to do any more work for me.

Whatever company/individual you do go with, though, will likely quote you for the cleaning you want done on a regular basis and it will be the same price each time, regardless of how long it takes, like Phoebelion indicated.  In that case, if they quoted you $100 for 3 hours work each visit and managed to complete everything in 2.5 hours, that would be fine.

A Groupon is to drum up business.  You'd think they'd be doing their absolute best work in order to get you to be a regular client.

Which reminds me, I need to call the number of the person I ran into at Costco and see if she can come give me a quote...
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

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Re: Special Snowflake Stories
« Reply #23197 on: August 28, 2013, 01:09:59 PM »
Your list of priorities was fine.  But next time, include a line that states other things they can do to fill up the 2 hours you have paid for.  And state it that way.

gramma dishes

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Re: Special Snowflake Stories
« Reply #23198 on: August 28, 2013, 01:17:19 PM »
I honestly wouldn't have been concerned at all about their leaving early.

I would, however, have been concerned that what they did do they did not do well!

Shalamar

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Re: Special Snowflake Stories
« Reply #23199 on: August 28, 2013, 01:19:55 PM »
To this day, I regret not telling a certain cleaning company why I stopped using them ...

Here's the story:  I came home one day and found that my makeup mirror was broken.  It was the light-up kind, so it cost a few bucks, and the mirror part was cracked.  It had been fine in the morning, the cleaners came that day, and when I came home at night, I found the damage.  I called the company, and they flatly denied being responsible.  "It was like that when we got there."  I called BS on that one, and I insisted that they pay for a replacement.   They very grudgingly coughed up the money, griping that I'd bought the most expensive replacement I could find (I hadn't), and then they demanded that I give them the broken one (it had already been thrown away).  I decided to find another cleaner after that.

RegionMom

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Re: Special Snowflake Stories
« Reply #23200 on: August 28, 2013, 01:21:54 PM »
I had a cleaning service come to add 'sparkle' before my Bunco party.  They worked so quickly that I went and cleared the master bath, excited that they would have time to do a bit in there, even though it was not on my list of what needed work for the party.

Well, the last 45 mins, they became super slo mo, realizing they were at the end of the list, and not realizing I had more for them. 

So, call it whatever, but I will not be using that company again.

And, am I the only one with the special kind of floor that AFTER you sweep and mop, that once it dries, it needs a sweeping again, from dried dust, or whatever?!?

Fear is temporary...Regret is forever.

ladyknight1

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Re: Special Snowflake Stories
« Reply #23201 on: August 28, 2013, 01:23:04 PM »
^ Wow. I would not use that company again either.

LadyJaneinMD

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Re: Special Snowflake Stories
« Reply #23202 on: August 28, 2013, 02:07:23 PM »
I honestly wouldn't have been concerned at all about their leaving early.

I would, however, have been concerned that what they did do they did not do well!

Wow.  Yeah, I'd be ticked off at them, too.   
Okay, I have a cleaning lady, and a 1050-sq-ft apartment.  I found her on the Freecycle Café list for my area.   She comes over once a month, and cleans my apartment.  In response, this forces me to keep my stuff picked up and my dishes clean and put away, so she can actually *clean*. She does a fantastic job and my cat loves her.

One day, she had finished a little early, so she cleaned and organized my fridge.    ;D

Another day, I came home from work to find a note on my door.  All of my towels were piled on the table next to the door(inside).  She'd SHAMPOOED MY CARPET!   The towels were just in case the carpet was still wet. 

I never know what to expect, because every time I think she's doing a wonderful job, she ups the ante!

Yeah, I'm bragging, but I am also telling you to expect only the best.  Never put up with 'almost-done'. 

Piratelvr1121

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Re: Special Snowflake Stories
« Reply #23203 on: August 28, 2013, 02:16:27 PM »
May I nominate a four footed candidate who got smacked by some furry karma recently?  TeaCup Doggie is not quite two years old, spoiled rotten and suffers from the notion that a) she is a Rotweiler and b) Master of All She Surveys.  She lives with two other dogs who are both used to deferring to her, even though they have been part of the household longer and are bigger than she is. 

Enter Rescue Puppy.  Rescue Puppy is six or seven months old three times the size of TeaCup and desperate to play.  There are toys all over the house and nearly all of them are toys that TeaCup is not interested in AT ALL.  Until now.  Rescue Puppy cannot pick up a toy, look at a toy Or breath near a toy without TeaCup getting all in her face, barking and screaming and carrying on. 

As soon as Rescue Puppy drops the toy in question, Teacup picks it up, heads into the dining room and sticks in underneath the credenza where she can fit but Rescue Puppy cannot.  Then she goes out to see what else she can take from Rescue Puppy. 

It doesn't matter if she has three nylon bones included in her little Smaug-like hoard...if Rescue Puppy has one, Teacup must have it, too.  (I spent most of my time sitting them taking all the toys away and hiding them.  One morning I piled all the toys up on the ledge in the kitchen and came back to find TeaCup nudging her cage toward the window to see if she could climb on top to get at them.

One of the other dogs is a homely little mutt who has the sweet soul of a poet.  He's a big hug in fur and loves to snuggle.  EVERYONE loves him and no one ever hears him bark.  He had been snuggling with me one afternoon when "the girls" got into a fight over a rope toy. 

TeaCup had decided that two rope toys weren't enough.  She needed three and she wasn't going to rest until she had the one that Rescue had.  Nothing any of us did could shut them up.  I was getting upset because I couldn't even grab them (and I had had to get up and leave Snugglepuss to fend for himself.

Suddenly Snugglepuss marches into the middle of the conflict, looks from Teacup to Rescue and back and let out what can only be called a Super Atomaic BARK!  (Think "Bolt")

Both girls were so shocked they both dropped the toy.  Snugglepuss picked it up, toddled off upstairs with it where, I guess he hid it, then he came back downstairs, climbed back into his spot on the sofa and sat there looking at me as if to say "Well, come on, the movie is still going and my ears need scratching."

TeaCup and Rescue were staring at each other as if to say "What the heck just happened?"

Snugglepuss got extra biscuits for rescuing me.

LOL!! I LOVE that story and I love the phrase "A hug in fur!"  He sounds like a sweetie and your others are a trip and a half!! :)
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Piratelvr1121

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Re: Special Snowflake Stories
« Reply #23204 on: August 28, 2013, 02:21:46 PM »
A teacher should not have been using sarcasm toward elementary school-age kids anyway.  LOTS of kids, even those who aren't on the spectrum, don't understand it, well into their teens.

From GhostBusters:
Dr Ray Stantz: "Symmetrical book stacking. Just like the Philadelphia mass turbulence of 1947."
Dr. Peter Venkman: "You're right, no human being would stack books like this."


I remember seeing this movie when I was in college, thanks to the free movies shown to students on weekends.  As a child the movie had frightened me, but in my late teens suddenly it was hysterical and I was wishing I'd worn Depends or something.   So much of that movie flies over the heads of kids, I think.  I know the part you quoted wasn't fully appreciated till I was an adult.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata