In defense of Nordstrom...while a customers watch may say 10 02, the computer that turns on the registers may not say the same time and the store opens by the stores time. I loved the special snowflakes that would YANK on our doors before or after closing then shout "My watch says..." Well, your watch can sing opera for all I care, the store clock has our open and close time, and we were set to the NWS NOAA time.
We are never going to agree about this, so I will just say I would be happy if store clocks were set to the atomic clock. I use my cell phone which gets its time by sattelite, too. If I get there early for a reason, it's really annoying to still be standing outside after a store's posted opening time, especially when it's five or more minutes later, which happens. I don't make a scene, but I still don't appreciate it.
As someone who was on the company end of opening five to ten minutes late during the holiday season in 2008 at Borders, it wasn't anything that could be helped. Our problem was a combination of poor management - only me on cashier until 2 and one person dedicated to floor until the same time with two stockers* floating - and a truck being early by three hours on the Monday after Thanksgiving. *facepalm* That truck was usually unloaded with five of the stockers and a manager, so extra help was needed, plus it had all of my cash wrap items to do set up. It took us an extra two minutes pass usual opening to get up there and I would have unlocked the door, save for three people pounding on the door. Sorry, us two are going to wait until the sole manager there can get back up front and deal with the pounders. Said pounders turned into yellers and 911 was called. That was a fun morning.
Our regulars (newspapers/magazines/coffee people) gave the pounders the side eye and calmly waited to the side until they could get by safely. I think, if the pounders hadn't started, the regulars would have rung the front doorbell. They knew where it was just in case we slipped up and started late, but our regulars were awesome. They never minded waiting or ringing because it was the one time that we would ring up one of their things at half price due to wait. Usually got them to buy a book or an extra magazine they wouldn't have normally because we'd take it off of the highest price item instead of lowest. I swear they kept our numbers up during the non holiday times and my CS numbers too.
*I loved the stockers but good luck getting them to come up to register when help was needed, even during the holidays. It's when all but one of them disappeared into the back until a manager ordered them to get their lazy bacon-fed knaves up there.