I have seen people stand in line, and then realize they need another item or two and expect the cashier to wait and hold the line.
My grocery store politely says, "we will put a hold on your order, please come wait in the same line and we will finish ringing you up when you come back in line and wait for the other customers."
aid politely, logically, and it works!!
My SS encounter-
at CFA last week, saw several pre-teens with a sports shirt on that I realized was an out-reach program, so the kids were out with coaches and mentors, instead of parents.
The kids way over dipped and topped in the free icecream toppings special of the night, and then tried to have an ice cream fight in the middle of customers.
The lady that helps clean the floors and wipe tables and take out the trash was almost run over, as was a young mom carrying a tray and a baby.
I used my "teacher voice" to say, "quiet feet, no running" and the ones that heard did stop and go sit down. The others got told on to the manager, and he had them sit in a back section. (They were too tall and big for the play area, but still tried to go in and play in such a way that they could break the equipment)
The coaches were just tired. And the kids were excited.
but playing ice cream tag and crashing the little kid play room was not a good idea!!