Funny SS story
A guy came in and told me that he wanted his phone unlocked - I told him we don't do that sort of thing in store, sorry. He tells me customer service said that we do (and I believe him on that point .. customer service loves to lie about what sort of things we can do in store.. a huge peeve of mine.) but once again, I tell him that we do not and never have unlocked phones. He doesn't believe me, so I shout over to coworker "Hey, CW. We don't unlock phones, right?"
He then asks just how to get it unlocked. I tell him he has to call customer service back, and get them to do it as they are the only ones OR he can take his chances and look on Kijiji for unlock codes. Customer service charges $50 to do so, because it's basically hacking the phone in a way.
Now, here's where he gets SSy.
He insists that the phone should be unlocked free of charge, because he's such a loyal customer. CW says "You're taking a phone from us and switching providers. CS won't see that as loyal." He responds "Well, I've been with you for this long, haven't I?" Yes, because you had a contract.
He goes on and on trying to convince us he's a loyal customer, and I'm trying to hold back my laughter
He leaves, eventually, but I had a hard time holding back my laughter at his logic.