Don't know if this belongs here or the Harry Potter thread.
A little background: thanks to layoffs and the almost constant exodus of staff who won't put up longer with Stonecold's policies, we are down by more than half the staff we used to have to run one big main library and several satellites. Most days, some of us are on desk alone for an hour or there will be two of us for longer periods of time. For most of the time we are on desk, we cannot do any kind of paper work or online work because we are constantly getting up to help with questions of the "How do I upload my photos from my IPhone to Facebook?" variety and the every popular "I made an email address for myself six years ago, but I can't remember what it was. Can you find it for me?" (Nope). We are running to get books for people, trying to help people make sense of bills or subpoenas (yes, we have been asked to explain those, I bet Peter M. has similar tales) and so on and so forth. So we really cannot sit down and not move for two or three hours at a time to, you know, keep someone honest if they are, say, taking a test.
Enter special snowflake who can't seem to get that WE CAN'T DO THIS.
He called this morning asking us to proctor an exam. I have done this before, waaaaaaay back when we had actual staff and time. It involved me getting several exams mailed to me, me signing several forms and then locking the person in a glassed in room where I could keep an eye on him AND get some work done. I also had to time him.
My coworker got the original call and the above has always been her proctoring experience, too. She explained for twenty minutes why we don't do this, including the all important "monitoring" part of the proctoring.
Well, the patron decided to do some research and came in to tell us that other area libraries said THEY would proctor the test, but they wouldn't monitor him, he was on his own as to the time and they would not sign anything that said they had watched him, but he was certainly welcome to come in and take his test on the honor system.
He shows up with this information and says "You should consider this. I need some help here!" One of my immediate supervisors pointed out that "What Other Library does isn't called proctoring, it's called you coming in and doing it all on your own. We can't be responsible for tellling your professor that you followed all the rules when we can't be available to monitor you."
He continued to argue that the other libraries are willing to proctor him and we should do the same. We told him again that the other libraries are telling him he can come in and take the exam if he wants, but they aren't going to give h im any assistance or support. We told him the same "You are welcome to come in here and take the exam, but we are not going to be able to monitor you and since we cannot monitor you we cannot sign the necessary forms saying you followed the rules."
Nothing was resolved when he left except that he had agreed to talk to his professor and see what "proctoring" meant to the professor.