It is a bit SS to think that they are so special that they need a supervisor to fix their problem when that is not the supervisor's job, especially when MissRose is still working through the issue with her. Stupid, too, because if MissRose's workplace is anything like mine (I work in a call centre) her supervisor would have had to ask MissRose or someone doing the same job for help with anything more than the most basic of fixes.
Well, there's this conversation today:
ME: May I speak to Mr. X?
Assistant: I'm sorry, he's not available right now, can I help?
Me: Well, he just remoted into my colleague's computer to fix a problem. It took him quite awhile to fix it. My computer has a similar problem, and I thought it would save time to have Mr. X fix it, too.
Asst.:Well, perhaps I can help.
I set up the remote access, and he remoted in.
Asst.: What exactly did X do?
Me: I'm not sure, my colleague wasn't specific about how X fixed it- she said it was something about the spooler. That's why I thought it would be a good idea to have X work on my computer, as both of them quit printing at the same time.
Me: When I send something to the print cue, it shows that I sent two files at the same time. You can look in my print queue and see.
Asst. somehow erases the print queue. He then tells me he just doesn't know what's going on, not without that print queue. He asks me to try again...but he will NOT take his hand off his mouse, so I can't use mine!
Asst.: Well, I guess I'll have to fill out a work order and have X look at it.
So I think it IS possible for a customer to know that s/he needs a supervisor.