Apparently I didn't pay attention when I posted, because Shoo posted about the shoe repair several minutes before I did.
If you live within a reasonable distance to any Amish, you could probably find someone who works with leather and makes tack for horses.
Another idea - why don't you email the customer service of the manufacturer? Maybe they would fix it at a discount, since it is still relatively new.
I live in Florida, and as far as I'm aware we don't have any Amish in the area, or have any leatherworkers around. I did find one shoe repair place near me, but they're closed.
As for the manufacturer, I bought the purse from eBay, I don't see any tags for who made it. But that's a good thought for the future.
And yesterday was a blizzard of snowflakes on the phones. The most memorable was one of our insurance agents giving me flack over the fact he had to wait around 30 seconds before getting through to me. I guess he was living up to his name, because his last name was very masculine in nature and his first name is the nickname of Richard that starts with a D and the filters don't like.
It wasn't the joking tone about waiting either. He was livid over the fact he had to wait to get through to someone on a Friday. I did politely point out that this is a call center that services customers in the entire US and American Territories, and that this is one of our busiest times of the year.
Then after answering his questions and I asked "Is there anything else I can help you with?" He just grunted at me and hung up.