This morning at work, I had a customer that called in that needed a service set up that my department also services. She had moved to us from another company. I explained the processes to her and what we can do to help her, but there were a few things she was required to do to make all stuff work right here. She was not happy when I explained things to her then she puts her boss on the phone who immediately screams into the phone "Its not acceptable!!!". The customers then transferred their sales person on the line, I explain what I can do, and that the customer must do items A, B, and C themselves as we cannot do so. Both customers still were irate and insistent that my group do ALL of the work they had to do themselves. The salesperson contacts me and the person who processed the service request back a few times then the processor of the request had a doozy of a time with the Snowflakes when he called them several times, and even went out of his way (which he can do if he wishes, but does not have to do so) to get the customer side items processed.
At least the salesperson sent an email later after all was done, and copied our respective bosses on it (as me and the processor have different bosses) complimenting us for our work, appreciative of our help, and apologizing for the behavior of the Snowflake customers.