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Author Topic: Special Snowflake Stories  (Read 6742366 times)

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ica171

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Re: Special Snowflake Stories
« Reply #22095 on: July 05, 2013, 11:36:23 AM »
Wal-Mart SS. We made the mistake of going to Wal-Mart during the day yesterday and it was packed. Our Wal-Mart has the self-checkout registers that are arranged in a big square, with one entrance and one exit, so you can have one or two employees watching a dozen registers. The line had formed to the left of the self-checkout entrance, and it was quite obvious there was a long line. We had been waiting for at least ten minutes and were second in line when SS group #1 rushed in from the right and practically ran to a newly empty register before the woman at the front of the line could even move. SS group #2 came right on the heels of group 1, also from the right, and stood there discussing which register they could go to when one opened (registers are either cash or card, not both). The woman at the front of the line told them that the line started on the left. SS group #2 looked over and got these affronted looks on their faces. No one said aloud "how dare the line be this long!" that I heard, but they were all clearly thinking it. They abandoned their cart--directly in the center of the entrance to the self-checkout area--and stomped off. Personally I'd rather wait than make two trips to Wal-Mart, but to each their own.

Jocelyn

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Re: Special Snowflake Stories
« Reply #22096 on: July 05, 2013, 11:39:41 AM »
A train of mild SS'ness:

Shopper A and Shopper B finish checking out and exit the checkouts. Shopper A is two checkouts closer to the exit than B, so she  reaches the exit just ahead of B. They go into the vestibule like a little choochoo train. There are 2 exterior doors, with the one on the left marked EXIT and the one on the right ENTRANCE. A couple, C, approach the store from the outside, and approach the EXIT door, since it is closer, and pause to enter. A pushes her cart out the door, B pushes her cart to the doorway. A then comes to a complete halt, and starts digging in her purse for her sunglasses. B cannot go forward, because of A; she cannot turn left because of C, and because A's cart is angled to the right, she doesn't try to get around her on the right. A continues to dig. The couple glares, but since A has her back to them, they glare at B.

snowdragon

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Re: Special Snowflake Stories
« Reply #22097 on: July 05, 2013, 12:14:27 PM »
Wal-Mart SS. We made the mistake of going to Wal-Mart during the day yesterday and it was packed. Our Wal-Mart has the self-checkout registers that are arranged in a big square, with one entrance and one exit, so you can have one or two employees watching a dozen registers. The line had formed to the left of the self-checkout entrance, and it was quite obvious there was a long line. We had been waiting for at least ten minutes and were second in line when SS group #1 rushed in from the right and practically ran to a newly empty register before the woman at the front of the line could even move. SS group #2 came right on the heels of group 1, also from the right, and stood there discussing which register they could go to when one opened (registers are either cash or card, not both). The woman at the front of the line told them that the line started on the left. SS group #2 looked over and got these affronted looks on their faces. No one said aloud "how dare the line be this long!" that I heard, but they were all clearly thinking it. They abandoned their cart--directly in the center of the entrance to the self-checkout area--and stomped off. Personally I'd rather wait than make two trips to Wal-Mart, but to each their own.

 I went to Target yesterday to pick up a nightgown for a great aunt recently admitted to a nursing home. I was about to put my stuff on the belt when some one came from nowhere shoved in front of me ( from the end of the register closest to the doors  instead of the normal way of going through the end closest to the store)  and put her stuff ahead of mine.  I looked at the cashier - who was just as incredulous as I - and told her that she had seen that I was next and she reached to take my stuff, to take me in turn. SSshopper told her that if she did that, that SSshopper would "have her job". I replied that I was there in line first and if it came down to it, I would go complain also.  The SSshopper told me "So, what, you just wait your turn, I was at the register first." By this point the manager got wind of the issue, came over and asked what was going on - we all told her and she looked at me and said "Well,do you mind waiting it would be easier." I replied that Yes I would mind, I should have been taken care of already but because someone cut the entire process I was being held up.  She audibly sighed and told the cashier to take me first and the SS would.not.move. from in front of the credit card pad - cashier detaches it and hands it to me. SS gets ticked at this move.
  Manager then tells the cashier "When you are done with her, take SS next." at which point the rest of the line protests. Manager asks "Well, what do you want me to do - force her to go to the back." The guy behind said "Yes, that is what would be fair to the rest of us. Some of us had been in line for 10 minuets BEFORE she cut the line."  When I left SSshopper, was still trying to be taken care of and the guy behind me was arguing with the manager to be taken in turn.
  I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

twiggy

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Re: Special Snowflake Stories
« Reply #22098 on: July 05, 2013, 12:25:58 PM »

 I went to Target yesterday to pick up a nightgown for a great aunt recently admitted to a nursing home. I was about to put my stuff on the belt when some one came from nowhere shoved in front of me ( from the end of the register closest to the doors  instead of the normal way of going through the end closest to the store)  and put her stuff ahead of mine.  I looked at the cashier - who was just as incredulous as I - and told her that she had seen that I was next and she reached to take my stuff, to take me in turn. SSshopper told her that if she did that, that SSshopper would "have her job". I replied that I was there in line first and if it came down to it, I would go complain also.  The SSshopper told me "So, what, you just wait your turn, I was at the register first." By this point the manager got wind of the issue, came over and asked what was going on - we all told her and she looked at me and said "Well,do you mind waiting it would be easier." I replied that Yes I would mind, I should have been taken care of already but because someone cut the entire process I was being held up.  She audibly sighed and told the cashier to take me first and the SS would.not.move. from in front of the credit card pad - cashier detaches it and hands it to me. SS gets ticked at this move.
  Manager then tells the cashier "When you are done with her, take SS next." at which point the rest of the line protests. Manager asks "Well, what do you want me to do - force her to go to the back." The guy behind said "Yes, that is what would be fair to the rest of us. Some of us had been in line for 10 minuets BEFORE she cut the line."  When I left SSshopper, was still trying to be taken care of and the guy behind me was arguing with the manager to be taken in turn.
  I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

"I'd be willing to wait for a $50 gift card"  >:D Wonder if Manager would still see it as the 'easier' option?
In the United States today, there is a pervasive tendency to treat children as adults, and adults as children.  The options of children are thus steadily expanded, while those of adults are progressively constricted.  The result is unruly children and childish adults.  ~Thomas Szasz

nutraxfornerves

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Re: Special Snowflake Stories
« Reply #22099 on: July 05, 2013, 01:22:13 PM »
Quote
I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

If you read Customers Suck and Not Always Right, you'll find that all-too-many mangers do that--cave in to the rude and obnoxious, instead of supporting their own employees. I get the impression that it's sometimes to avoid having to deal with the SS and sometimes because the manager doesn't want to lose a sale.

Speaking of CS, this thread has several stories of SS who complained about pets at pet-friendly hotels and even a complaint about allowing a service dog in a hotel. One offensive word at the bottom of the first page.

Nutrax
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amylouky

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Re: Special Snowflake Stories
« Reply #22100 on: July 05, 2013, 01:45:53 PM »
Manager asks "Well, what do you want me to do - force her to go to the back."

How did they get to be a retail manager without understanding the basics of how a line works?

Oh, wait. I've read notalwaysright.com too long to even ask that question, really..

kherbert05

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Re: Special Snowflake Stories
« Reply #22101 on: July 05, 2013, 01:53:58 PM »

 I went to Target yesterday to pick up a nightgown for a great aunt recently admitted to a nursing home. I was about to put my stuff on the belt when some one came from nowhere shoved in front of me ( from the end of the register closest to the doors  instead of the normal way of going through the end closest to the store)  and put her stuff ahead of mine.  I looked at the cashier - who was just as incredulous as I - and told her that she had seen that I was next and she reached to take my stuff, to take me in turn. SSshopper told her that if she did that, that SSshopper would "have her job". I replied that I was there in line first and if it came down to it, I would go complain also.  The SSshopper told me "So, what, you just wait your turn, I was at the register first." By this point the manager got wind of the issue, came over and asked what was going on - we all told her and she looked at me and said "Well,do you mind waiting it would be easier." I replied that Yes I would mind, I should have been taken care of already but because someone cut the entire process I was being held up.  She audibly sighed and told the cashier to take me first and the SS would.not.move. from in front of the credit card pad - cashier detaches it and hands it to me. SS gets ticked at this move.
  Manager then tells the cashier "When you are done with her, take SS next." at which point the rest of the line protests. Manager asks "Well, what do you want me to do - force her to go to the back." The guy behind said "Yes, that is what would be fair to the rest of us. Some of us had been in line for 10 minuets BEFORE she cut the line."  When I left SSshopper, was still trying to be taken care of and the guy behind me was arguing with the manager to be taken in turn.
  I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

"I'd be willing to wait for a $50 gift card"  >:D Wonder if Manager would still see it as the 'easier' option?


I would go with give everyone in line a $50 gift card (Because the snowdragon said there were several people behind her)- or call the cops to remove SS and issue a no trespass order against her.


Snowdragon I think you should definitely contact corporate and tell the exactly what you told us. The manager needs to be demoted or fired. SS should have been given 1 of 2 choices leave or be arrested.
Don't Teach Them For Your Past. Teach Them For Their Future

cattlekid

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Re: Special Snowflake Stories
« Reply #22102 on: July 05, 2013, 03:32:47 PM »
Oooh....this reminds me of a Post Office special snowflake from years past.  It was the holiday season and I went into my local Post Office first thing in the morning before work to mail a package.  I had the package properly wrapped, taped and labeled and had the correct labels written out for overseas shipping as well, all researched online ahead of time. 

Well, when I got to the Post Office, there was an individual at the counter who was loudly berating the staff for his personal inability to fill out the correct paperwork for the package he was trying to mail. The staff was trying to be as polite as possible, but I could tell they were getting frustrated the more he complained.  So I said what I knew they were dying to say....I told him that it was not their fault that he didn't fill out the correct paperwork and that he really shouldn't treat the staff like that.  Staff were staring open-mouthed while SS slunk off around the corner to his Post Office box. 

After he left, the staff thanked me for saying what they couldn't say.

TootsNYC

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Re: Special Snowflake Stories
« Reply #22103 on: July 05, 2013, 08:45:35 PM »
My daughter, now 20, could not be left in the toy section of any store, because she insisted on putting everything in its place, and organizing it. Unfortunately, that tendency did not (and does not now) extend to her room at home.

Apparently when I was a toddler, I wandered over to a shoe store and began straightening all the shoes on display.

Yeah, my kids did that too.

RooRoo

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Re: Special Snowflake Stories
« Reply #22104 on: July 05, 2013, 09:33:24 PM »
Quote
How did they get to be a retail manager without understanding the basics...?
At my old (non-retail) job, whoever got promoted to supervisor had to go out of town to management school.

We used to say they had gone in for their spine-removal surgery...  >:D
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cabbageweevil

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Re: Special Snowflake Stories
« Reply #22105 on: July 06, 2013, 06:44:54 AM »
My daughter, now 20, could not be left in the toy section of any store, because she insisted on putting everything in its place, and organizing it. Unfortunately, that tendency did not (and does not now) extend to her room at home.

My son is the same way! SIL expressed concern about OCD; however he sure does like to throw stuff around his room, mix salt and pepper on the kitchen floor then dance about it tribal style.

I did that too.  I also organised clothing racks by sizes and occasionally shoes.  ::)  My bedroom was also sort of messy though.

I was a weird child.

Well, I can thoroughly "see" this phenomenon -- there's recreational tidying; and then there's everyday-boring-chore-type tidying, which is a whole different ballgame. (By the way, I have been since childhood - many decades ago now -- a strong candidate for "world's untidiest person".)

Thipu1

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Re: Special Snowflake Stories
« Reply #22106 on: July 06, 2013, 07:51:38 AM »
My daughter, now 20, could not be left in the toy section of any store, because she insisted on putting everything in its place, and organizing it. Unfortunately, that tendency did not (and does not now) extend to her room at home.

Apparently when I was a toddler, I wandered over to a shoe store and began straightening all the shoes on display.

Yeah, my kids did that too.

I still do it in book stores.  I'll be looking at a table of bargain books and find myself neatening the
piles.  I suppose it's the librarian gene coming out. 

camlan

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Re: Special Snowflake Stories
« Reply #22107 on: July 06, 2013, 08:25:42 AM »
Quote
I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

If you read Customers Suck and Not Always Right, you'll find that all-too-many mangers do that--cave in to the rude and obnoxious, instead of supporting their own employees. I get the impression that it's sometimes to avoid having to deal with the SS and sometimes because the manager doesn't want to lose a sale.


And sometimes, sadly, it is corporate policy to placate the SSs. And the managers don't know if they are dealing with a regular customer or a secret shopper.

Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.
Nothing is impossible, the word itself says, “I’m possible!” –Audrey Hepburn


rose red

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Re: Special Snowflake Stories
« Reply #22108 on: July 06, 2013, 09:32:27 AM »
Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.

Yeah, dealing with customers was the worst jobs I ever did.  I always say I'd rather mop floors or dig ditches than deal with customers ever again.

laud_shy_girl

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Re: Special Snowflake Stories
« Reply #22109 on: July 06, 2013, 02:05:17 PM »
Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.

Yeah, dealing with customers was the worst jobs I ever did.  I always say I'd rather mop floors or dig ditches than deal with customers ever again.

POD
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