Author Topic: Special Snowflake Stories  (Read 5757279 times)

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Thipu1

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Re: Special Snowflake Stories
« Reply #22110 on: July 06, 2013, 08:51:38 AM »
My daughter, now 20, could not be left in the toy section of any store, because she insisted on putting everything in its place, and organizing it. Unfortunately, that tendency did not (and does not now) extend to her room at home.

Apparently when I was a toddler, I wandered over to a shoe store and began straightening all the shoes on display.

Yeah, my kids did that too.

I still do it in book stores.  I'll be looking at a table of bargain books and find myself neatening the
piles.  I suppose it's the librarian gene coming out. 

camlan

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Re: Special Snowflake Stories
« Reply #22111 on: July 06, 2013, 09:25:42 AM »
Quote
I think the manager is a good example of why SS's act the way they do....because too many people try to give them their way.

If you read Customers Suck and Not Always Right, you'll find that all-too-many mangers do that--cave in to the rude and obnoxious, instead of supporting their own employees. I get the impression that it's sometimes to avoid having to deal with the SS and sometimes because the manager doesn't want to lose a sale.


And sometimes, sadly, it is corporate policy to placate the SSs. And the managers don't know if they are dealing with a regular customer or a secret shopper.

Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.
Nothing is impossible, the word itself says, “I’m possible!” –Audrey Hepburn


rose red

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Re: Special Snowflake Stories
« Reply #22112 on: July 06, 2013, 10:32:27 AM »
Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.

Yeah, dealing with customers was the worst jobs I ever did.  I always say I'd rather mop floors or dig ditches than deal with customers ever again.

laud_shy_girl

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Re: Special Snowflake Stories
« Reply #22113 on: July 06, 2013, 03:05:17 PM »
Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.

Yeah, dealing with customers was the worst jobs I ever did.  I always say I'd rather mop floors or dig ditches than deal with customers ever again.

POD
“For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing.” - Jonah Lehrer

Sirius

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Re: Special Snowflake Stories
« Reply #22114 on: July 06, 2013, 04:42:03 PM »
Retail work is just a no-win situation, between the SS shoppers and the bizarre corporate policies that make no sense.

Yeah, dealing with customers was the worst jobs I ever did.  I always say I'd rather mop floors or dig ditches than deal with customers ever again.

Me, too.  My job can be a pain, but I work by myself and there are times I wouldn't trade that for anything.  (What I would trade it for is the chance to work in an astronomical observatory.  But that's about it.)

LadyClaire

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Re: Special Snowflake Stories
« Reply #22115 on: July 06, 2013, 05:05:48 PM »
Today at Macy's, I was digging through a rack of clearance jeans when I noticed something weird. The jeans I was looking at were supposed to be Calvin Klein, size 6. But the little CK tag inside the waistband was peeling away. Usually they're stitched in. So I looked at the button on the jeans. Not Calvin Klein. The size tag was for a Junior size, and the jeans showed signs of wear.

I took them up to the manager and told her she needed to give them to Loss Prevention. Someone had cut the tag from a pair of CK jeans and glued it into the waistband of the non-CK brand jeans and then returned them to Macy's, probably using the receipt for the real pair of CK jeans they'd bought earlier.

Sadly, that happened a LOT. I worked there over the holiday season and the Loss Prevention office was full of stuff like that..clothes that had been doctored and swapped out with the real thing and returned, usually for cash. There are a lot of thieving SS people who do crap like that.

Katana_Geldar

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Re: Special Snowflake Stories
« Reply #22116 on: July 07, 2013, 08:46:56 AM »
Shouldn't th staff make sure the item returned is really the item on the receipt?

siamesecat2965

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Re: Special Snowflake Stories
« Reply #22117 on: July 07, 2013, 10:07:46 AM »
Shouldn't th staff make sure the item returned is really the item on the receipt?

Yes, but sadly, many just don't care. which is why the scammers can get away with it. I had a customer recently bring back a sweater that was waaay old, should not have even been out on the floor, and was final sale, which we don't do anymore. It had a hole in it, and smelled of perfume, like it had been worn. I felt badly for her as she really like it, but they shouldn't have even sold it to her. Fortunately, I can override final sale on the register, so I did. And then marked it MOS.

Desdemona

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Re: Special Snowflake Stories
« Reply #22118 on: July 07, 2013, 11:43:56 AM »
Shouldn't th staff make sure the item returned is really the item on the receipt?

Sometimes the staff taking the returns aren't familiar enough with the merchandise to know that something is wrong. If the person has a receipt and it matches the tag stuck to thing being returned they do the return because it seems correct.

I used to work at Macy's in the department that sold the expensive jeans and people who were pulling a scam would take the return to any other department just because we would have known that the item wasn't right but the people in other areas didn't work with them enough to realize something wasn't right. I know my store wanted to start a policy that all items had to be returned at the department where the brands are located but it never took off because it made customers unhappy.

LadyClaire

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Re: Special Snowflake Stories
« Reply #22119 on: July 07, 2013, 02:15:33 PM »
Shouldn't th staff make sure the item returned is really the item on the receipt?

Some do, but a lot don't bother really looking at the merchandise, or just don't care. the person had taken the time to attach even the original price and size tags from the CK jeans, do the cashier was probably just looking at those.

Lady Snowdon

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Re: Special Snowflake Stories
« Reply #22120 on: July 07, 2013, 10:29:38 PM »
I witnessed a pack of SS kids while at Gettysburg this past week.  We were walking up to the Pennsylvania Memorial, and there were about five kids sitting on one part of it.  As we walked up, one guy hawked and spit towards one of the girls, who screamed.  That seemed to inspire all five of them to start shrieking, pushing at each other, and getting into everyone else's way who was at the memorial.  I was watching them and one kid caught my eye and figured out that I wasn't happy with them.  They all calmed down a bit (although the girl who initially screamed seemed to be having fun making faces at me), until the Union reenactors who were demonstrating how to load and fire muskets set off the first round.  Every round that was fired was greeted with piercing, terrifying shrieks from all five of them, and laughter in between.  They seemed to think it was really fun to see who would come over to see if they were okay every time a shriek was heard.  >:(

Bluenomi

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Re: Special Snowflake Stories
« Reply #22121 on: July 07, 2013, 10:45:47 PM »
Shouldn't th staff make sure the item returned is really the item on the receipt?

Yes, but sadly, many just don't care. which is why the scammers can get away with it. I had a customer recently bring back a sweater that was waaay old, should not have even been out on the floor, and was final sale, which we don't do anymore. It had a hole in it, and smelled of perfume, like it had been worn. I felt badly for her as she really like it, but they shouldn't have even sold it to her. Fortunately, I can override final sale on the register, so I did. And then marked it MOS.

When I worked retail I spend many years on the refund counter. I had scammers who would walk in, see me there and leave. They knew nothing would get past me  >:D Annoyingly other staff did which is why they kept doing it but at least it didn't happen on my watch.

Once we had a customer who refused to take no for an answer so demanded to see my manager. So I got her. He refused to believe her when she told him the same thing and demanded her manager. The store manager came donw and he didn't believer her either. He wanted a male manager. We didn't have any working that day so we just rounded up a male staff worker who, because he'd be trained by me, said exactly what the rest of us had said. Finally the customer either believed him or gave in since he then left.

snowdragon

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Re: Special Snowflake Stories
« Reply #22122 on: July 07, 2013, 11:33:04 PM »

Once we had a customer who refused to take no for an answer so demanded to see my manager. So I got her. He refused to believe her when she told him the same thing and demanded her manager. The store manager came donw and he didn't believer her either. He wanted a male manager. We didn't have any working that day so we just rounded up a male staff worker who, because he'd be trained by me, said exactly what the rest of us had said. Finally the customer either believed him or gave in since he then left.

  I ran into that when I was doing tech support for Office.  I told the guy that he could not get a free replacement for his Office'95 just because Office 2000 came out. He refused to believe me - or my female supervisor, so a male team leader came on and told him the same thing...his response was "Well, you're a guy so I'll believe you, but you never know if a girl can be made to do what I want her to."
  Male team leader was flabbergasted.

PastryGoddess

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Re: Special Snowflake Stories
« Reply #22123 on: July 08, 2013, 03:37:38 AM »
I witnessed a pack of SS kids while at Gettysburg this past week.  We were walking up to the Pennsylvania Memorial, and there were about five kids sitting on one part of it.  As we walked up, one guy hawked and spit towards one of the girls, who screamed.  That seemed to inspire all five of them to start shrieking, pushing at each other, and getting into everyone else's way who was at the memorial.  I was watching them and one kid caught my eye and figured out that I wasn't happy with them.  They all calmed down a bit (although the girl who initially screamed seemed to be having fun making faces at me), until the Union reenactors who were demonstrating how to load and fire muskets set off the first round.  Every round that was fired was greeted with piercing, terrifying shrieks from all five of them, and laughter in between.  They seemed to think it was really fun to see who would come over to see if they were okay every time a shriek was heard.  >:(

And this is why I visit Gettysburg during the off season.  The last time I was there during a reenactment was on Memorial Day the year Sarah Palin was scheduled to show up in her bus.  My walking stick almost became an agent of evil and my camera a weapon of mass desctruction

Piratelvr1121

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Re: Special Snowflake Stories
« Reply #22124 on: July 08, 2013, 06:52:48 AM »
I witnessed a pack of SS kids while at Gettysburg this past week.  We were walking up to the Pennsylvania Memorial, and there were about five kids sitting on one part of it.  As we walked up, one guy hawked and spit towards one of the girls, who screamed.  That seemed to inspire all five of them to start shrieking, pushing at each other, and getting into everyone else's way who was at the memorial.  I was watching them and one kid caught my eye and figured out that I wasn't happy with them.  They all calmed down a bit (although the girl who initially screamed seemed to be having fun making faces at me), until the Union reenactors who were demonstrating how to load and fire muskets set off the first round.  Every round that was fired was greeted with piercing, terrifying shrieks from all five of them, and laughter in between.  They seemed to think it was really fun to see who would come over to see if they were okay every time a shriek was heard.  >:(

And this is why I visit Gettysburg during the off season.  The last time I was there during a reenactment was on Memorial Day the year Sarah Palin was scheduled to show up in her bus.  My walking stick almost became an agent of evil and my camera a weapon of mass desctruction

This is good to know.  DH would like to take a day and visit both Antietam and Gettysburg the next time my bff comes out and I know we'd both rather not have to deal with that kind of thing.
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