Okay, please tell me I'm not the special snowflake here
(Kinda long, but I'm grumpy right now.)
I got a Groupon from a local cleaning service for two two-hour housecleaning sessions. I am actually in the market for a cleaning service (I go back and forth about whether it's worth the money, but I hate having a dirty house and I never manage to stay on top of it!) and most places have a "first-time fee" which is 2-3x what the normal rate is - so if they'd normally charge you $100 each time they come out, the first time may be $350. I suspect it's a surcharge because they assume your house really
needs the extra help the first time . . . Anyway, I was hoping if I liked this service, they could skip the first-time fee (since they would have just been here twice for the Groupon) and overall it would save me some money.
The first session went . . . meh. They worked very fast, which was nice. But I had given them my top priorities to start with because I wasn't sure how long it would take to clean them and I wanted to make sure things like the bathrooms got done. And when they finished with the list of things I gave them, they left - after 90 minutes (so half an hour short of the cleaning session I paid for). I was dealing with Bittybartfast at the time so I hadn't realized they were done until they were gone. There were also things I couldn't tell if they had cleaned - the tub had a bit of dust in it which could have been just stuck to the sponge or could have been "they only did a halfway job," for example, and it looked like they had just wiped around the stuff on the bathroom counter instead of actually picking things up and cleaning underneath them.
This time I had a longer and more specific list of what I wanted done, since I had a better idea of how much they could get done in two hours. And once again, they finished up in an hour and a half. Except as they're in the driveway I looked at the stairs and what do you know - the same bits of lint I've been stepping over all month. So I chased out after them and asked if they had done the stairs, and they said they did but they'd come in and do them again, and I think they did them right this time.
And since there was still ~25 minutes to go that I had paid for, I asked them to bring some of their stuff back in and do things like dust the living room ("do the living room" seems to have translated into "vacuum only") and re-do the microwave to get the stuff off that their first pass didn't get un-stuck. The cleaning ladies weren't really mad
, or rude, or anything, but they both had this confused look like "why would you be asking us to do this when we're already done?"
I get that they were probably looking forward to lunch and I delayed that. And I get that the stuff I wanted them to do at the end wasn't strictly on my original list. But I had expected "two hours of cleaning" to involve them cleaning what I asked and then if there was time left, coming back to me and saying "anything else you want us to do?" before calling it a day. Am I unreasonable to want that? I've never worked as a cleaner (other than my own house!), so I'm not up on all the housekeeping etiquette or whatnot, but it seems like "two hours" should be "two hours or until the homeowner says you're done, whichever comes first."
So obviously I'm not going to use this company on a regular basis. But if/when they call me, do I tell them why I'm not continuing? Or do I just say I'm not looking for someone right now? I don't know whether one of the two ladies who came today was the owner, or just an employee, or what.