DH understands why the speaker didn't apologize, but thinks it might have been a nice gesture to placate the woman. I said no.
I had a similar situation happen in which I did not apologize to placate someone. I think someone at the church eventually did, but my attitude was that heck no, it's not going to be me doing it.
I was a youth advisor and Youth Sunday was coming up in a few months. This is a service that is completely handled by the youth - US 6th through 12th grade. They choose who will do each piece, those people get to do what they want to do (write their own prayer, choose a bible verse, write the sermon, etc.) within the bounds of the church rules on what must take place in order for it to be a worship service.
This event was on both the youth calendar and Church calendar. It was stated in the youth newsletter (1990's snail mail that all the eligible kids in the church received), when the planning sessions were going to be held. As planning went on, the newsletter stated which areas still needed to be covered. By the day of the service, everything was in place and ready to go. Service was held, kids did great, everyone really enjoyed it - mostly because the services done by the kids usually end really, really early
The next week, as I'm stopping in the church to check on something, I'm taken aside by one of the ministers. See, I need to call this one family and apologize. For what? I ask. Well, it seems that they were very upset and offended that their kids had not been personally invited
to participate in the service. It wasn't enough that they received every single piece of information that all the other kids received. No, they wanted to be called and now were complaining and demanding that the youth staff apologize to them. Since I was the advisor that oversaw the service, that would come down to me.