5. I bought my tickets on Craigslist. I'm not getting a refund. The promoter was pretty clear about this from the beginning. Only tickets purchased through them were covered. Weekend two tickets didn't sell out until Wednesday. It was possible for a lot of festival goers to avoid scalpers or third party vendors.
I know my fifth point will probably prove divisive but, had I bought my tickets from a scalper, I'd have to suck it up. That the promoter is even issuing refunds at all is pretty generous.
Where the tickets only available from one source only and you had to provide the name of the people who would be using it beforehand?
If the ticket is valid, I don't see how the promoter can get out off what would be (or not, depending on situations) a legal obligation to refund, just because the ticket changed hands at one time.
This time is probably moot, "act of nature" and only cancelling part of something means they most likelly are not legaly obligated to refund anything.
At one point or another the scalpers had to buy it from someone, the promoter, so unless they are able to track everyone or the tickets have a name or something it sounds weird*.
*Not saying it's the wrong way to do it, saying it's donne differently here, where you can buy festival or show tickets in a variety of shops/kiosks, and if ShopA refunds ShopA tickets, they have to refund every ShopA tickets, even if it went through 5 hands inbetween, they have no way to know that.