Author Topic: Special Snowflake Stories  (Read 5231718 times)

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MissRose

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Re: Special Snowflake Stories
« Reply #24795 on: December 12, 2013, 07:59:03 AM »
Now this: http://au.pfinance.yahoo.com/fame-and-fortune/article/-/20286876/rude-customers-pay-extra-at-french-cafe/ ...is kinda awesome. XD

Then some people would get broke because I have often witnessed a lot of rudeness in many places!

Ginger G

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Re: Special Snowflake Stories
« Reply #24796 on: December 12, 2013, 10:30:53 AM »
I work in HR and I think a few of our employees have been slightly snowflakey lately. 

We recently had a wellness challenge where those employees who met certain minor exercise goals for that week would be entered into a drawing for a gift card.  In the email announcing the challenge we said up front the prize would either be a Whole Foods gift card or a gift card to another store known for fresh healthy food.  This contest was strictly voluntary, no one is being forced or coerced to do it. 

The challenge lasted 6 weeks, and 4 of the 6 gift card winners complained because those stores were "too far away" for them to shop at.  I find that snowflakey because 1) The prizes were announced in advance, so it's not like they entered, then won and found out what the prize was.  2)  Both stores are within a 10 - 15 minute drive of our office, so they could go on their lunch hour or after work.  3) I just think it's rude and ungrateful to complain about a prize to the person who selected the prize.  I was planning to do another wellness challenge in the spring but this just makes me not want to.

GlitterIsMyDrug

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Re: Special Snowflake Stories
« Reply #24797 on: December 12, 2013, 10:47:00 AM »
http://www.abc15.com/dpp/news/region_southeast_valley/mesa/valley-couple-calls-911-after-they-dont-get-hash-brown-order-at-mcdonalds

These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".

Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.

In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.

nutraxfornerves

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Re: Special Snowflake Stories
« Reply #24798 on: December 12, 2013, 11:06:09 AM »
There was a recent post on Customers Suck about someone who wanted to return library books on Thanksgiving Day. The library was closed & the book drop locked. So they called the police.

The library didn't find out how the police responded, just "Apparently the cops called our custodian (who's their contact if our security alarm goes off) to let them know this call came through. They specified that they weren't asking us to do anything about it and that they think we do a great job, etc. "

Nutrax
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GlitterIsMyDrug

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Re: Special Snowflake Stories
« Reply #24799 on: December 12, 2013, 11:10:43 AM »
There was a recent post on Customers Suck about someone who wanted to return library books on Thanksgiving Day. The library was closed & the book drop locked. So they called the police.

Why is this everyone's go to plan? I can't do what I want so I'm calling the cops, how does that make any sense? What were the police going to do? Force someone to come down and open the library? Do people actually know what police do?

Melle

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Re: Special Snowflake Stories
« Reply #24800 on: December 12, 2013, 11:17:01 AM »
I think it's just that people have gotten so used to the "everything is possible immediately and for free" mentality they've developed a sense of entitlement. That's certainly true for the library I work at.

We had a staff meeting once and opened the library two hours later than usual. This information was broadcast on all available channels to our customers four weeks in advance.
People still came and furiously knocked, yelled and kicked, and one young man took the cake by mooning us through the glass door.

Melle

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Re: Special Snowflake Stories
« Reply #24801 on: December 12, 2013, 11:22:42 AM »
(and, on an entirely different note, I seem to be twelve years old again because I just had to suppress a very childish chuckle when I read the hash-brown-incident article and came across the line "Michael and Nova Smith say they ordered a Number 2")

mumma to KMC

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Re: Special Snowflake Stories
« Reply #24802 on: December 12, 2013, 12:09:03 PM »
http://www.abc15.com/dpp/news/region_southeast_valley/mesa/valley-couple-calls-911-after-they-dont-get-hash-brown-order-at-mcdonalds

These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".

Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.

In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.

Wow. It is a hash brown people, I realize you paid for it, and you didn't get it, but really, to throw you bag of food over it? McDonald's doesn't have the issue, you do!

Last week, Zaxby's missed our salad, what did I do? I got out of the car and went it to ask for it, with a smile on my face, let them know, and I got it. End of story. I didn't get upset and I didn't argue, I just said it was forgotten. That easy.

cwm

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Re: Special Snowflake Stories
« Reply #24803 on: December 12, 2013, 12:31:34 PM »
http://www.abc15.com/dpp/news/region_southeast_valley/mesa/valley-couple-calls-911-after-they-dont-get-hash-brown-order-at-mcdonalds

These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".

Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.

In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.

Wow. It is a hash brown people, I realize you paid for it, and you didn't get it, but really, to throw you bag of food over it? McDonald's doesn't have the issue, you do!

Last week, Zaxby's missed our salad, what did I do? I got out of the car and went it to ask for it, with a smile on my face, let them know, and I got it. End of story. I didn't get upset and I didn't argue, I just said it was forgotten. That easy.

Both times I've been to Bob Evans they've forgotten our bread. I just asked if we could get it to go when our server brought our check. Problem solved. I do the same thing when a fast food place messes something up, just go in and politely mention it.

I've worked fast food. Those places aren't exactly set up and run to exacting standards. Mistakes happen, people are human.

Diane AKA Traska

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Re: Special Snowflake Stories
« Reply #24804 on: December 12, 2013, 03:17:10 PM »
There was a recent post on Customers Suck about someone who wanted to return library books on Thanksgiving Day. The library was closed & the book drop locked. So they called the police.

Why is this everyone's go to plan? I can't do what I want so I'm calling the cops, how does that make any sense? What were the police going to do? Force someone to come down and open the library? Do people actually know what police do?

I have a theory.  You know those parents that tell their children "You see that policeman?  If you don't settle down right now, he's going to arrest you."  These are the result, their children.  Mommy threatened me with the police if I didn't do what she wants, that must be how they work.
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rose red

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Re: Special Snowflake Stories
« Reply #24805 on: December 12, 2013, 03:47:18 PM »
http://www.abc15.com/dpp/news/region_southeast_valley/mesa/valley-couple-calls-911-after-they-dont-get-hash-brown-order-at-mcdonalds

These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".

Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.

In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.

Wow. It is a hash brown people, I realize you paid for it, and you didn't get it, but really, to throw you bag of food over it? McDonald's doesn't have the issue, you do!

Last week, Zaxby's missed our salad, what did I do? I got out of the car and went it to ask for it, with a smile on my face, let them know, and I got it. End of story. I didn't get upset and I didn't argue, I just said it was forgotten. That easy.

Both times I've been to Bob Evans they've forgotten our bread. I just asked if we could get it to go when our server brought our check. Problem solved. I do the same thing when a fast food place messes something up, just go in and politely mention it.

I've worked fast food. Those places aren't exactly set up and run to exacting standards. Mistakes happen, people are human.

A place made a mistake with my order and gave me free french fries.  I couldn't help but wonder if they do that because bad experiences made them afraid and they are now hoping free fries may preemptively calm the crazies people down.

cwm

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Re: Special Snowflake Stories
« Reply #24806 on: December 12, 2013, 04:11:51 PM »
A place made a mistake with my order and gave me free french fries.  I couldn't help but wonder if they do that because bad experiences made them afraid and they are now hoping free fries may preemptively calm the crazies people down.

Yes. We were told that whenever we messed something up about the food itself to offer free french fries or a free child size ice cream cone (we had ice cream and fast food) and tell the manager to mark it off as waste. Another location in the same city had to ban a customer and send his picture and information to all the other stores because of his habit of scamming the stores for free food. He apparently came in three or four times a week complaining about things. They'd always refund his money, remake his food, and give him free extras. Oddly enough despite the store constantly getting things wrong, he kept coming back.

goldilocks

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Re: Special Snowflake Stories
« Reply #24807 on: December 12, 2013, 04:13:14 PM »


My cat would like you to know that his name is Moose, not Snowflake.  I beg to differ.

Why on earth are you doing anything other than paying attention to him?

greencat

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Re: Special Snowflake Stories
« Reply #24808 on: December 12, 2013, 04:42:25 PM »


My cat would like you to know that his name is Moose, not Snowflake.  I beg to differ.

Why on earth are you doing anything other than paying attention to him?

My right hand was rubbing his belly.  My left hand was doing the typing and then picture-taking bits.

mumma to KMC

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Re: Special Snowflake Stories
« Reply #24809 on: December 12, 2013, 04:56:35 PM »
A place made a mistake with my order and gave me free french fries.  I couldn't help but wonder if they do that because bad experiences made them afraid and they are now hoping free fries may preemptively calm the crazies people down.

Yes. We were told that whenever we messed something up about the food itself to offer free french fries or a free child size ice cream cone (we had ice cream and fast food) and tell the manager to mark it off as waste. Another location in the same city had to ban a customer and send his picture and information to all the other stores because of his habit of scamming the stores for free food. He apparently came in three or four times a week complaining about things. They'd always refund his money, remake his food, and give him free extras. Oddly enough despite the store constantly getting things wrong, he kept coming back.

You'd think that he'd rotate stores a bit, so as not to be found out. :)

I had a friend who'd do that sort of thing though. I think I mentioned it on ehell before, but she would go out to dinner and either forget her wallet (and someone would pay for her) or she'd complain enough to get free food and the manager would come to smooth things over. It was never fun, after a while we quit inviting her out with us.

We had food forgotten once when and called when we got home to let them know, basically for quality control (it wasn't worth the gas money to go back out and get it, to be honest) and  they said they'd mark us down for a free meal. We go out to eat so rarely that we won't redeem that anyway.