These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".
Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.
In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.
I can't STAND people who dial emergency numbers for non-emergencies. My uncle is a fireman, one cousin is a police officer, and my grandfather also used to be a fireman. So it was drilled into us from an early age from family as well as school etc, not to misuse emergency numbers.
I watched a TV show a few months ago about all the stupid calls the emergency services get. They include gems such as people trying to order a pizza; someone calling because they want someone to come and change a lightbulb for them, and a grown man calling to whine about the fact his girlfriend had confiscated his XBox. None of these are emergencies!!!
It just infuriates me SO MUCH when people abuse emergency numbers. Someone could die trying to get through to the emergency services, while call operators are stuck dealing with idiots like this. I really hope that the people in the hash brown case also get into trouble for wasting police time. Police are busy enough as it is without SS who cannot identify what is an emergency and what isn't.
I went to Pizza Hut today, and my server brought me a Coke (or equivalent, I can't remember the brand), rather than a lemonade. Meh, not a problem - I realise I can speak a little indistinctly at times, and bar that one thing, he was great at his job. I didn't waste police time over it. Even if the exact drink had been a problem for me (which it wasn't), I would never in a million years call the emergency services over it.