More helpless library not-quite-snowflakes-but-still...
Are there THAT many people in the world who have NO idea how a copy machine works? I could have paid off the mortgage in dimes today for every one I had to show how to place the paper, how to put the coins in the slot, how to hit the button, how to retrieve the paper from the printer and on and on and on.
One woman insisted up and down I was doing it wrong, but declined to spend money to show me that it was wrong. These printers are old enough to vote, may even be eligible for social security....you use them to make prints of things you want to read later or make copies of the GOOD original before you send it off. They aren't for making creamy clean gorgeous resume worthy copies you are going to send to prospective employers. We tell people this up front. But they, who have no clue how to use these machines, seem to know better than we do.
And then there was the lady who couldn't decide if she wanted me to have the ONLY circulating copy of a very necessary text sent from another branch or if she wanted to go there and pick it up. Seriously, ma'am, if you need it tonight, then go get it tonight. Otherwise, it's a two day wait. Deliberating on this for twenty minutes still doesn't make it rocket science.
This was all on the inside of course. She's a very nice lady and I wanted to make her happy....but TWENTY MINUTES ASKING ME ABOUT IT? REALLY? Happily, my nice and calm and naive coworker was there to take over when the steam started coming out of my ears.