Okay, wondering if you can help me. At of my favorite casual dining restaurants (Max and Erma's, if it makes any difference) you can order their food to go. That's all good, but when I go in to pay for my food, the check comes with a line for tips, and last time I was there, they had a tip jar sitting out on the to-go counter.
My dilemma is- should/need I tip the to-go person? My original instinct is no, because they aren't really waiting on me, but...
I think it's up to you - but if it's a restaurant that is generally geared to dining-in, I do tip a small amount for a pickup order. Not as much as I would for dining-in- maybe 8 or 10 %, rounding it up to the most convenient $$ amount. Someone is taking extra time to assemble the pickup order, as opposed to a fast-food place where perhaps the majority of orders would be take-out. That said - if I gave something like $12 for a $ 9.50 order and got asked "do you want change" my answer was "now, I do".
I do disagree with a PP's assertion that a pickup order can be almost as much work as dining in. I'm not saying that it's no work at all, but there's not the work involved in constantly revisiting a table to make sure that they're satisfied, don't need refills on drinks, etc.