- Please don't tell me that Jane on the other shift never charges you for X, or Bob said you could get Y while you waited after I've told you otherwise. If you have "special arrangements" with another employee, please come when they're here and deal directly with them. Not only will I not help you, but I will be compelled to report them. Remember, they can't do you any favors if they're no longer employed here.
- When calling or making inquiries, get the name of the person you're speaking to - we'll usually volunteer it when we answer the phone, but please verify it for your records if you plan to call/come back. When you tell us, "I talked to some girl yesterday," we assume you're just making stuff up. Also, "the black guy" describes at least five people here. Seriously, get a name.