So right after Thanksgiving I bought my first ever new car! Such a great day for me. I spent nine years without a car. And then I settled in to wait for the car to arrive at the dealership. I was supposed to come a week before Christmas. So then I start getting phone calls. It's in early, the 6-10th of December. The next day, the 7-11th of December. Finally they called and said between the 10th and 14th. I didn't mind, I just want the car to finally arrive.
So this past Monday, the 11th, I get a call saying it's here. So excited! On the 12th I call about the paperwork and financing and tell the manager I'll be in on the 15th. On the 14th I talked to the manager just to clarify some questions as I had never done this before, and that night I got a call from our sales guy. I told him we'd be in on the 15th after work to do the paperwork and get the final numbers. We'd be back on saturday the 16th to take the car home.
I am not getting my car today. When we showed up last night it was dirty and the seats were still wrapped in plastic, but they let us take it for a test drive. They excused the dirt by saying it just came off the truck. I kept saying it arrived on Monday. So we go to fill out the paperwork and they ask when we're coming to get it. Long story short. The sales guy is on vacation next week. Didn't think we'd be coming by to pick up the car and he left early. Never wrote down that we were coming so the car has not been washed, detailed, or inspected. I just loved that they let us take a car out that they didn't know was safe or not.
He did that to another customer who arrived right before us to get their car. Two customers who have to wait until next week because he never bothered to get the cars ready and now the managers won't let us take them home. I appreciate that they want to clean and inspect it, but shouldn't that have happened sometime between monday and friday?
12 new cars came in yesterday. I think they sold my car to someone else as a duplicate was coming in and they knew I couldn't get to them for a week. The end result is that I can't get my car until Tuesday and Dh and I were very upset. How do you promise someone a car and just leave without doing anything to get it to them. I mean we bargained hard, but you don't retaliate by not giving us the car we want.