[BG] I work in a call center for an insurance company, part of my job duties is to answer questions our agents have about new policies they've written, existing ones, their commissions etc. They need to identify who they are before a rep can give them the information they're looking for. Because they're essentially salespeople, many of them display some of the worst characteristics of such. [/BG]
Had a guy call yesterday and the call went something like this:
Him: I'm calling on policy x, policy y, policy z
Me: Okay, may I ask who I'm speaking with?
Him: Oh, I'm doing good, what are your weekend plans?
Um, I'm sorry, who am I speaking with?
Him: Wow, what a sidestep. Oh well, I'm Agent A, here's my id#
We get down to the nitty gritty of what he's calling about. After that he then goes into this minirant about how he was just trying to make chitchat and just wouldn't get that I had no idea who he was and that I had a strange male asking about my weekend plans. Or well, maybe I was totally off the wall in my response. If so, maybe the wise folks here can give me some tips for the future.