One of my managers came up to me today and said "I promised *vendor* we've give them some widgets on Tuesday. Charlie says you've ordered them before. I need some new ones. Order them" and walked away.
Ok. I did order these widgets for Charlie, three years ago. There is more to it than just ordering widgets. I need massive information. I need the part number (information I don't have access to) and I need to know what company they want me to order the widgets from and how about "How many?"
And... order them and have them delivered by Tuesday? Today is Friday, after 12:00... you really expect a miracle? It usually takes at least a week to order and receive this particular item.
The manager came back to my desk and asked if I had ordered them. Note that only 5 minutes had passed. I said "I will be happy to order those for you. I need to know the part number, what company you want these from, how many, and you will need to contact finance for a charge line."
He again started with "But I PROMISED *vendor* we'd have them on Tuesday!" I thought of ehell when I remained very calm and said "I'm afraid that won't be possible. When you give me the information I need, I will order these right away. I can request to have them expedited, but there are no guarantees."
He started pouting again, and whined "But I PROMISED!!" And I just stayed so calm! "I understand. When you can get me the information I need, I will order the widgets right away."
Heh.. he brought the information I needed 10 minutes later, and as *I* promised, I ordered the widgets. Expensive little buggers, these widgets!