BG: I work at a vet's office. We have several SS clients. One in particular has a cat who had surgery yesterday. Everything had gone well and he was doing great upon discharge, yesterday afternoon. Today, SS client called, frantic, describing "odd" behavior in her cat and insisted that she talk to the vet who did the surgery, Dr. Tina. We generally try to handle phone calls from clients before handing them over to the Dr.'s because, if not, the Dr.'s would be on the phone all day and not getting anything done at the office. I was on the phone with her, and this is how it went. /BG
SS Client: My cat it acting so weird!! I need to talk to Tina!
PitBullMom: What is his behavior?
SSC: Well, he, blah, blah, blah (nothing really major and not an emergency)
PBM: Is he eating/drinking and going to the bathroom normally?
SSC: Yes, but...(more behavior descriptions and nothing harmful, dangerous, or concerning)
PBM: If he's eating/drinking, etc normally, then there's nothing to worry about. It can take up to 36 hours for the drugs to wear off. It sounds like he's still a bit drugged from yesterday.
SSC: Well, what if I have an emergency and I have to bring him in? Can I see Tina?
PBM: If you bring him in before noon (closing time), you can certainly be seen by Dr. Tina. If you feel he has to come in after that time, you will need to take him to the emergency clinic.
SSC: I can't do that! They don't know him there! If I take him in later, I'll need to see, or at least talk to, Dr. Tina!
PBM: I am afraid that won't be possible after 12:00. That is when we close. You are welcome to bring him in between now and then, but Dr. Tina will not be available from noon today until Monday morning. (It was a rare weekend off for her.)
SSC: But I'll need a way to get ahold of her after hours! I'll need to speak with her if something happens!!
PBM: Dr. Tina will not be available after 12:00 today. You are welcome to come in before then or go to the e-clinic after we close.
By this time SSC is rather frantic and practically crying on the phone about the "what ifs" when, in fact, her cat was fine and, like I told her, she could come in before noon and be seen. What she wanted was for me to say, "Here's Dr. Tina's personal number. Go ahead and call her whenever you like later today/tomorrow and tell her of your concerns. She may even meet you here at the clinic if you want your cat to be seen." However, I was not about to do this. I had described everything SSC told me to Dr. Tina, and she assured me that the cat was fine as long as he was eating/drinking and using the bathroom normally. Any other odd behavior was to be considered normal for at least 36 hours post-surgery. (At this time, it hadn't even been 24 hours.) If, in fact, there was something truly wrong with her cat after closing, the e-clinic would be open and she could take him there. We weren't going to leave her high and dry.
I let her rant for a bit, and when she calmed down, she
demanded asked to speak to Dr. Tina over the phone.
PBM: I'm sorry, that won't be possible. She is in a room right now seeing another patient. I can have her call you back as soon as she's finished.
SSC: OK, that will be fine.
So, Dr. Tina called SSC back and told her everything I had told her during the previous conversation. The end result was that SSC would be coming in before noon to have her cat looked at despite being reassured that he was fine. Interestingly enough, she never showed up. <shrug> I guess it wasn't that important after all.