Right, now, the US Postal Service.
I bought something off of Etsy and it was shipped via USPS. On Saturday, the tracking looked like this:
Sorted 12/3/2016 10:30AM
Out for Delivery 12/3/2016 11:24AM
On Sunday, a new record was added:
Status not Updated 12/4/2016 10:00AM
Today, all three of those records were gone and instead:
Delivered 12/3/2016 4:55AM.
There is no package. First off, how could they possibly deliver the package five hours before it was sorted and six hours before it went out for delivery? Second, how did they manage to deliver to a gated community at that hour? This was not some high-value package with overnight delivery that would require someone to work at 5AM to deliver it. The fact that the evidence of the time conflict magically disappeared makes me *very* suspicious; it was a substitute delivery person on Saturday and I wonder if they lost the package and just entered the "Delivered" to get management off their back.
The help options are terrible. Their voice response system doesn't recognize the phrase "missing package" at all and the wait times are horrible once you can get them to connect you to an agent. The web-based email is terrible too. You *must* identify the contents, but they only give you a few options like "credit card" or "jewelry/precious metals." I'm not sure how to categorize two pairs of glass dragon eye irises worth about $12. They also require you to state what special services were used (and "Unknown" isn't an option.) I have *no* idea what services the sender used!
For reference, this
is what is missing. Nothing urgent or earth-shattering but it's annoying that either I or the seller will have to eat the cost of the lost shipment and have a longer wait (in the Christmas season, no less.)