General Etiquette > All In A Day's Work

I am going to pull my hair out! Vent

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MadMadge43:
So I told you all about the sales manager that tried to steal my customer and almost lost the account in the process. I was promoted to Director of Sales above him a little after that.

Well he is getting on my ever last nerve. He needs his hand held on everything and takes up more of my time and the other sales managers time asking questions because he doesn't know how to do anything!  And I mean anything!  Today he asked me how to create a reply. Huh? a reply?  yeah you know so it responds, come again, you know of the e-mail, um, do you mean the out of office assistant? Yeah, that's it.  So I show him how to put on out of office assistant because you know at 45 and 20 years in the office experience that's a new fangle gadget.  The list is really endless, on Monday when we're both back in the office, I am going to start a tally sheet of all the questions he asks the two of us and then give it to him at the end of the week when we sit down to discuss this situation. 

Then the next thing that I am trying to curb, is him going to our boss about everything.  Now I realize that he used to be problem child's boss and some things could be a matter of habbit, but this is our conversation today:
PC I noticed that the assoc your apart of has a meeting on Thursday, I realize that you have something else planned, but I need you to start attending these again, I think they're important.  PC say: Well, I go alot and Mitch doesn't really want me going.  Me: well I do so please let me know when the next one is. PC: ok, well I'll talk about it with Big Boss (actual term he used) because it's his budget  Me: no, it's my budget and I want you going ok?  Silence.

First off, he hasn't been to one in months because I've kept track. Secondly, "Big Boss" wants him to go, they're breakfast meetings so he doesn't want to go. And I swear if he tells me one more thing that "Big Boss" said he wanted I'm going to scream. I have told him repeatedly "well, then "big boss" is wrong because this is how it works."  Oh and BB is within earshot of me and never says a word because PC has usually missed the whole point of the message BB tried to convey to him. 

Welcome to management baby!

ShadesOfGrey:
hey,

I've dealt with workers like these too, and I am so sorry for your frustration.  My boyfriend is in this EXACT situation right now, actually - the main thing to remember is that BB has to back YOU up.  When this guy goes to him, his standard reply should be "what did MadMadge43 say?" Of course, he will already know what you said, and be ok with it, because you talked with him.  When the other guy sees that you and BB are on the same team, he wont have anywhere to go.  Moreover, you need to have a meeting with him and explain that his lack of professionalism is hurting his performance.  Is there a review process for employees? Do you participate in it for this guy? Be SURE to put something in his review about it (or about any meetings you have had to discuss the issue with him) (as an aside, I hate it when there are "problem employees", and review time comes around and nothing is said about the issues-duh, that's what reviews are for!) Anyway, dont stoop to his level.  Rebut his simple questions, with something like - So-and-so can show you that, why dont you ask him/her? Or, Microsoft has some great training modules, why dont you take some time to review those.  There's also a great quick reference help section....

Your best defense is a completely professional I-expect-more-from-you attitude.  I would not suggest telling him that BB is wrong.   You need to present a united fron with him.  Good luck!

Katharine:
Is there any way "Big Boss" can talk to PC and tell him you are now his boss?

Clara Bow:
I love tattletales! They make such handy little doorstops! I think I'd talk to the Big Boss and explain that this employee was getting PA with me and ignoring my authority and I needed some backup. There is no reason for you to be going through this. Do you have any kind of disciplinary action, like write-ups that you can do when he skips your meetings? You might need to show this guy that you mean business to get his attention.

graceh9:

First off, he hasn't been to one in months because I've kept track. Secondly, "Big Boss" wants him to go, they're breakfast meetings so he doesn't want to go. And I swear if he tells me one more thing that "Big Boss" said he wanted I'm going to scream. I have told him repeatedly "well, then "big boss" is wrong because this is how it works."  Oh and BB is within earshot of me and never says a word because PC has usually missed the whole point of the message BB tried to convey to him. 

Welcome to management baby!
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is there some reason he isn't fired?   If I were you I would carefully document the issues of incompetence, and insubordination.  I would carefully put in writing things like your request that he attend these meetings. etc   build a record then start progressive discipline.  Obviously if BB is undercutting you or won't allow this then you have to proceed differently, but it is definitely appropriate to start supervising closely and tightening the screws regardless.

such fun

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