Can I complain? E-tickets...*Minor Update post 41 & bigger update post 44"funny"

[DaDancingPsych]

They followed their policies to the letter, they owe you nothing and you owe them nothing. However, I see nothing wrong with a letter explaining your disappointment in their policy and how this may effect your future ticket purchasing. The expected outcome would not be a ticket to the show, but rather that they reconsider their policy. However, the business may or may not decide that they need to make changes. It would simply be a courtesy on your part to let the company know why you are no longer using their services.

Honestly, I think my money speaks louder than my words. I don't waste my time addressing companies that have disappointed me, but rather just spend my money elsewhere.

[Twik]

Honestly, I think my money speaks louder than my words. I don't waste my time addressing companies that have disappointed me, but rather just spend my money elsewhere.

The trouble with that is, the company is unlikely to be going "Hmmm, DaDancingPsych hasn't bought from us recently. We must have done something to offend her - better review our customer service."

I think communication is a great thing. If something makes you so angry you're not going to use the service again (and I can see why this, even if allowed by the fine print, smells of bait-and-switch), it is helpful for both the company and other customers to make it known.

[gibsongirl]

Latest news: four minutes after the tickets went back on sale, they were sold out.  I'll be going professionally, or not at all.

[DollyPond]

This happened to a friend of mine only they did not change the venue they changed the time.  TicketMaster notified their customers of the time change, the Third Party Vendor did not.  So when Friend showed up for the event at 3PM she found out that it had taken place at 10AM.

She has been fighting with the Third Party vendor and her credit card company for months to no avail.

Moral:  DO NOT buy tickets from a Third Party Vendor.

[Outdoor Girl]

If you are actually trying to phone Ticketmaster to purchase tickets, don't phone the office(s) in the city in which the venue is located.  Their phones will be very busy and ringing off the hook.

Instead, phone a Ticketmaster location in another city some distance from the venue and you have a much better chance of getting through.

(I phoned Winnepeg for a Toronto show - got tickets, no problem.)

((gibsongirl))  Sorry this happened to you.

[Kaypeep]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a relationship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

[Hushabye]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

The third party vendor did reissue the tickets, but at double the (already high) price gibsongirl previously paid and was refunded, if I'm reading this right.

No, she doesn't have a leg to stand on legally, but I do think it's worth a try to explain why a customer is completely disatisfied with the purchasing/refund/repurchasing process.  That's the only way to try to get it changed.

[Twik]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

[RingTailedLemur]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

I agree.

[Kaypeep]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

The ticket broker doesn't automatically guarantee tickets to every event (or the same tickets to every event.)  It's a one-shot deal when you get tickets from them.  Being able to get a full refund is fair enough. But expecting them to work out replacements for a new show or venue is not what they are in business for. That's why I think a complaint about her current predicament is unwarranted.  They have honored the transaction they made.  It's not their responsibility to help her beyond that with tix for the new show.   You're assuming they are using the technicality to increase their own profits.  You don't know if the new show is costing them more themselves and that's why the price is higher.  Better yet, even if they are jacking the prices up, that's what they are in business for, so why begrudge them that?  They are a last resort and that's why they charge what they charge.  It's the nature of the business.  No one is forcing anyone to buy them. 

[gibsongirl]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

The ticket broker doesn't automatically guarantee tickets to every event (or the same tickets to every event.)  It's a one-shot deal when you get tickets from them.  Being able to get a full refund is fair enough. But expecting them to work out replacements for a new show or venue is not what they are in business for. That's why I think a complaint about her current predicament is unwarranted.  They have honored the transaction they made.  It's not their responsibility to help her beyond that with tix for the new show.   You're assuming they are using the technicality to increase their own profits.  You don't know if the new show is costing them more themselves and that's why the price is higher.  Better yet, even if they are jacking the prices up, that's what they are in business for, so why begrudge them that?  They are a last resort and that's why they charge what they charge.  It's the nature of the business.  No one is forcing anyone to buy them. 

It's not costing them more.  Ticketmaster reissued the tickets to them at the same price.  I've been told by several sources.  I begrudge them the raised prices because an ethical way to handle the situation would be to give the third party purchasers right of first refusal, the same way ticketmaster gave them right of first refusal.  It may be legal, but frankly, as a customer service policy, it stinks.

[Twik]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

The ticket broker doesn't automatically guarantee tickets to every event (or the same tickets to every event.)  It's a one-shot deal when you get tickets from them.  Being able to get a full refund is fair enough. But expecting them to work out replacements for a new show or venue is not what they are in business for. That's why I think a complaint about her current predicament is unwarranted.  They have honored the transaction they made.  It's not their responsibility to help her beyond that with tix for the new show.   You're assuming they are using the technicality to increase their own profits.  You don't know if the new show is costing them more themselves and that's why the price is higher.  Better yet, even if they are jacking the prices up, that's what they are in business for, so why begrudge them that?  They are a last resort and that's why they charge what they charge.  It's the nature of the business.  No one is forcing anyone to buy them. 

The OP says they have increased the prices unilaterally. I'd be very surprised if simply changing the date or time of a concert substantially increased the price to the scalper ticket agent.

No one is forcing people to buy them, true - but they reneged on a deal, and why you think that writing a letter of complaint is beyond the pale is very strange to me. No one is forcing them to read their own mail, I suppose?

[wyliefool]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

The ticket broker doesn't automatically guarantee tickets to every event (or the same tickets to every event.)  It's a one-shot deal when you get tickets from them.  Being able to get a full refund is fair enough. But expecting them to work out replacements for a new show or venue is not what they are in business for. That's why I think a complaint about her current predicament is unwarranted.  They have honored the transaction they made.  It's not their responsibility to help her beyond that with tix for the new show.   You're assuming they are using the technicality to increase their own profits.  You don't know if the new show is costing them more themselves and that's why the price is higher.  Better yet, even if they are jacking the prices up, that's what they are in business for, so why begrudge them that?  They are a last resort and that's why they charge what they charge.  It's the nature of the business.  No one is forcing anyone to buy them. 

The OP says they have increased the prices unilaterally. I'd be very surprised if simply changing the date or time of a concert substantially increased the price to the scalper ticket agent.

No one is forcing people to buy them, true - but they reneged on a deal, and why you think that writing a letter of complaint is beyond the pale is very strange to me. No one is forcing them to read their own mail, I suppose?

Altho, very often, these big scalpers buy up all the tkts a minute after they go on sale (as the OP found when trying to get a new tkt). So if you don'y buy from them you can't get a tkt, period.

The whole system stinks. It's a monopoly, first--Tktmaster has no competition--and second, it's the height of hypocrisy that large-scale online scalping is legal but a guy trying to sell 2 tkts outside the venue will be arrested. 

[Kaypeep]

Caveat Emptor.

I think you don't have a leg to stand on.  This is the risk you take when purchasing through a third party vendor.

FWIW, it's possible that the seller has a rel@tionship with the original venue, and not through Ticketmaster or the performers.  That's why they can't reissue a ticket for the new venue.  So instead they give you a refund.  I really don't see how this is unfair at all.  Unfortunate (for you) yes, but unfair, absolutely not.  You do not have the same agreement with the ticket broker that you would have if you bought directly from the show people.  I think you are reasonably upset over the situation, but are being unreasonable if you want to complain.  It's not warranted.

I don't see anything unreasonable about complaining about paying for something, having it cancelled unilaterally, and having the price doubled on you. Even if they can't reissue the ticket directly (and I can't quite follow your reasoning above as to why they couldn't), they are using a technicality to increase their profits. A complaint about such practices is completely warranted.

The ticket broker doesn't automatically guarantee tickets to every event (or the same tickets to every event.)  It's a one-shot deal when you get tickets from them.  Being able to get a full refund is fair enough. But expecting them to work out replacements for a new show or venue is not what they are in business for. That's why I think a complaint about her current predicament is unwarranted.  They have honored the transaction they made.  It's not their responsibility to help her beyond that with tix for the new show.   You're assuming they are using the technicality to increase their own profits.  You don't know if the new show is costing them more themselves and that's why the price is higher.  Better yet, even if they are jacking the prices up, that's what they are in business for, so why begrudge them that?  They are a last resort and that's why they charge what they charge.  It's the nature of the business.  No one is forcing anyone to buy them. 

The OP says they have increased the prices unilaterally. I'd be very surprised if simply changing the date or time of a concert substantially increased the price to the scalper ticket agent.

No one is forcing people to buy them, true - but they reneged on a deal, and why you think that writing a letter of complaint is beyond the pale is very strange to me. No one is forcing them to read their own mail, I suppose?

They didn't reneg on a deal.  They sold tickets for X show at Venue A.  Show was canceled, so they refunded the money.  End of transaction.  As a broker, that's what they do.  They don't guarantee replacements or exchanges.  It's a one-shot deal.  That's why I think writing to complain is unwarranted.  I think expecting anything more from them is expecting too much, that's why I think writing a letter is unwarranted. 

[Twik]

And I disagree.

Let's say you were travelling somewhere by air, and you have to make a connection. You get to your midpoint, and the airline tells you your next flight has been cancelled. They will (in the goodness of their hearts, because they're such a *caring* company) refund your money. However, they have rescheduled a new flight 15 minutes after your old one. And hey! They'll let you have an equal chance with all the other customers to book onto it (move fast, though, it's going quickly), and it'll only be, oh, five hundred dollars more than the flight you originally booked. Perfectly fair, right? You'd be perfectly happy with that?

Seriously, what the OP describes is not a "new" concert. It is a rescheduled one. If you can't see the difference, fine, but the OP has every right to write a letter of complaint, just as the brokers have a right to ignore it if they wish to.