Reading the other Ebay feedback question got me thinking...
I ordered two items through an Amazon marketplace seller at the end of November. I got a shipping notification on December 3rd, and a week or so later, one item arrived. I emailed the seller to check, and they said that the two items were shipped separately. So, fine, I went back to waiting for the other item. Amazon's "your package should have arrived by this date" was December 22nd. That date rolled around, still no item. So I emailed the seller again. They responded by telling me that my items had shipped separately. Right, you already told me that, very helpful.
So I emailed them again. And again. And called them. Again. And again (they didn't pick up the phone half the time). Finally, after two weeks of what felt like pulling teeth, I finally got a response in which they acknowledged that the item must have been lost in shipping and offered to replace it or refund my money. I reluctantly decided to go for the replacement, because they had the best price.
Assuming that the item does finally arrive, what kind of feedback is reasonable to give? I mean, the problem *was* resolved, but surely over two weeks is a long time to wait for acknowledgement that there was a problem and an offer to fix it. Am I justified in giving them a 3 or so, for "item didn't arrive, seller took forever to respond but finally replaced item" or something like that? Or is that rude, given that they did deal with the issue eventually? I don't want to be rude or unkind, and it *was* over the holidays, but surely they had at least a few working days between December 18th and January 2nd or so.