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ER Etiquette

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--- Quote from: RooRoo on October 09, 2012, 03:53:51 PM ---Re: all those questions they ask

My memory is unreliable, so I keep an emergency medical information sheet with me at all times.

--- End quote ---

I love having one of those. I hate that it isn't big enough for all my surgeries.

As a hospital worker, I love those lists.  It save so much time when I can just write 'see list' and attach it to the file rather than having to write it all down time after time.

Be sensitive to patients with mental health problems.  This includes people presenting with self-inflicted damage resulting from mental illness.  A good referral to a mental health practitioner will do a lot more than fussing over how much of a bad idea that was.

My particular incident was a regular doctor rather than an ER, but I've heard many similar stories about problems in the ER, people being accused of "wasting time" or "being stupid," and the like.  Judging a mentally ill person for their symptoms does little more than encourage them to not seek help next time.

Garden Goblin:
Re: mental conditions (along with a few other things)

Quick note to certain members of a particular hospital's staff - depressed does not equal stupid or deaf.  Bipolar does not equal hard of hearing or come with an inability to understand words larger than two syllables.  Hard of hearing does not mean blind.  Blind does not mean deaf and/or stupid.  Mildly retarded does not automatically equate to unable to dress or feed oneself, nor does it mean diapers.  Schizophrenic does not automatically equate to violent or suicidal.  And for the love of little green frogs, anxiety disorders DO mean don't keep a person in suspense or keep reminding them that whatever problem they had could be/get a lot worse.

Please don't shout at me when I tell you that it's only been 20 minutes since your last dose of pain meds and I can't give you more yet. I'm legally not allowed to kill you.

Please don't tell me you have a pain score of 9 or 10 while lieing serenely and reading a magazine, I will have to note that you are showing no signs of serious pain and query drug seeking behaviour.

Do not enter other patients rooms/cubicles

Please, if a frail older patient is in a room alone and staff have left the door open so we can see her at all times, do not take it upon yourself to close the door becuse 'you don't like seeing sick people'.

Finally: when there has been a widley publicised major incident, with mulitiple injurys and casualties think twice about calling an ambulance for somthing minor. If  you do call an abulance and are sent to a peripheral hospital as the major hospital is closed due to said incident do not shout at staff because you are a long way from home. Once you have been discharged and you have to wait for an ambulance home (due to mobility issues) it will take a while, you going out of area and most of the ambulances are still tied up with said major incident. Asking every 15 minutes will not make it come quicker.

During a major incident all hospitals in the area will be busier, we can't help it.

Finally: when the poilce & other emergency responders who have completed their shifts, despite their own injurys and distress at this major incident, drag themselves 20 miles to us so as not to put extra strain on the already streached major hospital, you can bet we're jumping them to the front of the Que, before the earache/fell over drunk/random non urgent illness, yes its favoritism, but you know what tough.


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