I love the local hospital. I spend entirely to much time there due to various family members.
Because I've been so often, I know the routines, know what info they need, and have what I can't recite from memory packed neatly into a manila envelope to hand over. The nurses know me by sight and we have a good working relationship
where their job is to make my family member healthy and my job is to keep my family member from being a cranky, uncooperative pain in the behind. Since we work together, both jobs get done well and everyone gets to go home reasonably happy.
Recently a new nurse had to be taken aside by the supervisor and given the 'if you take 30 seconds to talk to the family member present and answer their question, they can make your life a lot easier. If you brush them off and otherwise treat them like they are just there to annoy you, they can make your life a lot harder.'
My family members have reactions to medications, which means that if I am present, you will be asked what you are giving them and unless you can give me a satisfactory answer (note - something to help them sleep is not an answer, I need drug/dosage and have myriad forms filled out that state I have the right to know), you will not be administering it. I've discovered, unfortunately the hard way, that the nurses who won't give a proper answer to the question are much more likely to not have read all the way through the chart and be about to administer something for which the patient has documented unpleasant side effects, including full on allergies or complications with other conditions.
I tried to tell her what my mother-in-law was going to need and kept getting brushed aside. It was like a complete shock to that nurse to learn the elderly woman who fell also had MS and Sundowners, like a broken shoulder and MS were mutually exclusive conditions
. So, yes, while a broken shoulder doesn't ordinarily prevent someone from being able to stand, it's helpful to know if someone's legs don't work before answering a concern of 'I have to use the bathroom' with 'it's down the hall'. Fortunately, I knew where the wheely commodes were kept and fetched one myself while summoning decent assistance.
There are a few nurses out there who need to get it through their heads that a patient who asks questions is not being difficult, and the five seconds it takes to give a decent answer is not a hardship. Fortunately, given the environment at this hospital, new nurse is either going to have to shape up or ship out.