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Author Topic: Professional Darwinism: Update to OP on p.74  (Read 3769566 times)

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sevenday

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2760 on: August 21, 2012, 04:18:16 PM »
Just had one. Don't know if it's complete PD but it's certainly not going to help her any.  Visited a doctor yesterday, and doc wanted me to get bloodwork through a certain lab affiliated with their offices.  Well and good, but she didn't  mention if you had to have an appointment or if walk-ins were okay.  It was late when I left the office, so the labs were closed.  I called Location A at 1:30 today - their location is near my dentist, who I have to see on Thursday anyway. I figured if it was walk-in friendly, then I could kill two birds with one stone.  Important to the story is that I am deaf and to make calls I use an IP Relay service.  Basically, I use IMs to contact an interpreter, who calls a number for me.  This means I have logs of these calls on my computer. 

So - first call, 1:36 AM, to Location A.  Ring 1, 2 - "I'm WORKING, I'm busy, buh-bye." CLICK.  I ask the operator to redial, hoping maybe I'll get someone else.  Nope.  Ring 1, 2 - same person picks up.  "you know you can't call a business. this is a MEDICAL CLINIC."  click.  Now, the operators do identify themselves as being relay service for the deaf, so why this woman didn't clue in that a CUSTOMER was trying to call, I don't know.  I realize that some businesses get "fake" relay calls trying to scam them, but if you are in a business that permits customers/clients to CALL YOU asking for information, you need to realize that on occasion an actual deaf customer might want to call - therefore, you can't blanket-policy hang up on relay customers like this charming lady did. 

I call Location B, near a different clinic that I will need to visit in the future.  Ring 1, 2, woman answers, introduces herself, acknowledges the relay call. I ask her if walk-ins are okay.  She tells me they are, asks if I need directions.  I say no, that's all I needed to know, thank you.  She wishes me a great day and hangs up. Call over in less than 2 minutes, and much more positive.

I found an email address for customer relations for this particular labratory service and wrote them a very stern email outlining what happened and that I had verifiable computer logs to prove exactly what she said.  This woman, I hope, is going to find herself facing some retraining because of her behavior.  And rightfully so.

RooRoo

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2761 on: August 21, 2012, 06:51:20 PM »
Hmm - I hadn't thought of this, but Sevenday's post reminded me...

In 2011, my health insurance company had *Big Lab Company (BLC), as their designated lab. That means that, if I go to that company's local lab, I pay nothing, but if I use a different one, I have to pay a percentage.

I have 3 doctors. By coincidence, they all wanted lab work the same week, and they all wanted the same two tests. So I took all the forms and went to the BLC branch. I figured it would save my insurance company some money, since they could do two tests, and send the results to all three doctors.

I started getting billed by BLC, so I called my insurance company. We got the mixup sorted - but it was revealed that the lab had billed them for three separate versions of those two tests. The insurance company paid for 6 tests when they should only have been billed for 2.

This year, we have a different lab company. Gee, I wonder why?  >:D
For in the fatness of these pursy times
Virtue itself of vice must pardon beg,
Yea, curb and woo for leave to do him good.
     Hamlet, Act 3, scene 4, lines 144-146
       (Pursy: wheezing)

Minmom3

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2762 on: August 21, 2012, 09:22:33 PM »
A group of daycare workers ran a toddler "fight club". Concerns me about the future of humanity.

http://www.foxnews.com/us/2012/08/21/daycare-workers-accused-running-toddler-fight-club/

What feeble brained fool thought they could do that and not get caught?!?!?   ::)
Double MIL now; not yet a Grandma.  Owner of Lard Butt Noelle, kitteh extraordinaire!

ladyknight1

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2763 on: August 22, 2012, 07:53:49 AM »
A group of daycare workers ran a toddler "fight club". Concerns me about the future of humanity.

http://www.foxnews.com/us/2012/08/21/daycare-workers-accused-running-toddler-fight-club/

What feeble brained fool thought they could do that and not get caught?!?!?   ::)

POD. How can they be cruel enough to turn the child and send them back in to fight?
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

kitty-cat

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2764 on: August 22, 2012, 08:15:46 AM »
I don't know if this is PD, or Greek Life Darwinism. Last semester we had a girl who was pretty much just coasting by waiting for graduation. She would have succeeded except for a few things. BG- Drinking while wearing letters is forbidden. If caught you will get called into standards and you will be in trouble. Also, at formals, your date is not allowed to have a flask. End BG

Yeah, pretty obvious. She got caught drinking in letters more than once and pretty much showed no remorse for it. And her date for Spring Formal showed up already drunk and with a flask. As your date's behavior reflects on you, it was pretty much the straw that broke the camels back.

And the sad part? It was only like 3-4 weeks left in the semester before graduation.




NE Florida

Sophia

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2765 on: August 22, 2012, 08:58:45 AM »
A group of daycare workers ran a toddler "fight club". Concerns me about the future of humanity.

http://www.foxnews.com/us/2012/08/21/daycare-workers-accused-running-toddler-fight-club/

What feeble brained fool thought they could do that and not get caught?!?!?   ::)

Before cell phone cameras I think they would have totally gotten away with it.
 
Around 1990, some friends of mine were watching the news during sweeps week and that is how they learned their daycare was drugging their baby.  They saw their baby being drugged by the daycare.  The news show had put hidden cameras on some kids.  My friends had done all the things you are supposed to do to check-out a daycare. 

RingTailedLemur

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2766 on: August 22, 2012, 09:29:31 AM »
A group of daycare workers ran a toddler "fight club". Concerns me about the future of humanity.

http://www.foxnews.com/us/2012/08/21/daycare-workers-accused-running-toddler-fight-club/

What feeble brained fool thought they could do that and not get caught?!?!?   ::)

Before cell phone cameras I think they would have totally gotten away with it.
 
Around 1990, some friends of mine were watching the news during sweeps week and that is how they learned their daycare was drugging their baby.  They saw their baby being drugged by the daycare.  The news show had put hidden cameras on some kids.  My friends had done all the things you are supposed to do to check-out a daycare.

So the parents weren't even informed by the people with the hidden camera before it went out on the news?!

Sophia

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2767 on: August 22, 2012, 10:11:35 AM »
Nope.  I think they were focused on ratings.  In fact, the video had been from a few weeks before but they'd held it until sweeps week.

We'd had plans to meet at their place and then go eat, and we showed up while they were still shell-shocked. 

I am very pro Stay-At-Home-Parent.  That experience is only a small part of it, but it is a part. 

s

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2768 on: August 22, 2012, 01:55:23 PM »
Not sure if I have mentioned this before.  Awhile back, maybe a year or more, there was one employee that would go work out in the gym for the rest of his shift (a good 2 1/2 hrs) after our supervisor had left for the day.  There was hardly anyone in the office at that time but some senior employees noticed and promptly reported him. The sad thing is I think he had a legitimate problem in that he was obsessed with losing weight because we did notice him losing lots of weight quite rapidly.  I think there's a word for it, but I forget what it's called but it's akin to being anorexic or bulimic except that the person is just addicted to over exercise.


Two other long time employees with the company were fired for logging into each other's computers to clock each other in if one of them were running late. 



Another person was fired for being a terrible driver.  They had been reported by many employees for their terrible/dangerous driving in the parking lot.  Driving too fast, cutting other employees off, etc.  I think I only once witnessed this, I just saw the car quickly speeding away at speeds not appropriate for a parking lot.

Pippen

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2769 on: August 22, 2012, 03:48:14 PM »
A group of daycare workers ran a toddler "fight club". Concerns me about the future of humanity.

http://www.foxnews.com/us/2012/08/21/daycare-workers-accused-running-toddler-fight-club/

What feeble brained fool thought they could do that and not get caught?!?!?   ::)

Probably the same morons who took a group of pre schoolers for a walk on a motorway.

http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10384517

Midnight Kitty

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2770 on: August 22, 2012, 04:23:44 PM »
DH volunteers at the student radio station.  He was asked yesterday to substitute for a DJ who won't be DJing anymore.  She didn't show up for her time slot and didn't call anyone to say she wasn't coming in.  The radio station has an FCC license that prohibits dead air, so someone had to stay late and someone else came in unscheduled.

The radio station knows that students have full plates and busy schedules.  Their purpose is to introduce students into the wonderful world of broadcast radio and they are very good at it.  Learning to act like a professional is part of the training.  The station has many great, dedicated DJs and a couple flakey ones.  Par for the course even if you aren't working with stressed out students.  If you have to study for an exam or have a schedule conflict, let people know in advance and someone will sub for you.  If you get sick at the last minute, at least call the station to let the DJ on duty know.

Don't call? Don't come in?  Don't bother calling or coming in again. >:(

My DH is not a student, but a community member.  The radio station would go off the air between school sessions without the community members who all work for free. :-*
"The first rule is to keep an untroubled spirit.  The second is to look things in the face and know them for what they are."

Marcus Aurelius

Reika

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2771 on: August 22, 2012, 09:44:39 PM »
I think I may have a possible candidate.

BG: I'm not a supervisor in my call center, but I'm on the escalation team.

Customer calls in and wants a supervisor to make a complaint about a rep. He gives me the details of about when he called and said that not only was she rude, but she was silent for quite awhile so he asked, "Are you still there?"

She says, "Yes, I just had you on mute."

Me as I'm listening to the gentlemen :o . And of course the rep didn't document the call so I didn't know who it was. Not that I told him that, just that I'd get it addressed. So I emailed one of our quality people to see if they could locate the call. She did locate it and said that she was forwarding it to the manager of the call center to address.

I thought maybe he exaggerated a bit because of how angry he was. But that she actually did it is horrifying and they make a big deal about when it's okay to use the mute button.

Minmom3

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2772 on: August 22, 2012, 11:39:39 PM »
DH volunteers at the student radio station.  He was asked yesterday to substitute for a DJ who won't be DJing anymore.  She didn't show up for her time slot and didn't call anyone to say she wasn't coming in.  The radio station has an FCC license that prohibits dead air, so someone had to stay late and someone else came in unscheduled.

The radio station knows that students have full plates and busy schedules.  Their purpose is to introduce students into the wonderful world of broadcast radio and they are very good at it.  Learning to act like a professional is part of the training.  The station has many great, dedicated DJs and a couple flakey ones.  Par for the course even if you aren't working with stressed out students.  If you have to study for an exam or have a schedule conflict, let people know in advance and someone will sub for you.  If you get sick at the last minute, at least call the station to let the DJ on duty know.

Don't call? Don't come in?  Don't bother calling or coming in again. >:(

My DH is not a student, but a community member.  The radio station would go off the air between school sessions without the community members who all work for free. :-*

My FIL set up the radio station at San Jose State in California.
Double MIL now; not yet a Grandma.  Owner of Lard Butt Noelle, kitteh extraordinaire!

WolfWay

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2773 on: August 23, 2012, 02:16:58 AM »
The sad thing is I think he had a legitimate problem in that he was obsessed with losing weight because we did notice him losing lots of weight quite rapidly.  I think there's a word for it, but I forget what it's called but it's akin to being anorexic or bulimic except that the person is just addicted to over exercise.
Orthorexia I think.
<3

StarFaerie

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Re: Professional Darwinism: Update to OP on p.74
« Reply #2774 on: August 23, 2012, 02:57:47 AM »
The sad thing is I think he had a legitimate problem in that he was obsessed with losing weight because we did notice him losing lots of weight quite rapidly.  I think there's a word for it, but I forget what it's called but it's akin to being anorexic or bulimic except that the person is just addicted to over exercise.
Orthorexia I think.

Orthorexia is an obsession with healthy food.

Anorexia Athletica or Hypergymnasia is the exercise one.