Just had one. Don't know if it's complete PD but it's certainly not going to help her any. Visited a doctor yesterday, and doc wanted me to get bloodwork through a certain lab affiliated with their offices. Well and good, but she didn't mention if you had to have an appointment or if walk-ins were okay. It was late when I left the office, so the labs were closed. I called Location A at 1:30 today - their location is near my dentist, who I have to see on Thursday anyway. I figured if it was walk-in friendly, then I could kill two birds with one stone. Important to the story is that I am deaf and to make calls I use an IP Relay service. Basically, I use IMs to contact an interpreter, who calls a number for me. This means I have logs of these calls on my computer.
So - first call, 1:36 AM, to Location A. Ring 1, 2 - "I'm WORKING, I'm busy, buh-bye." CLICK. I ask the operator to redial, hoping maybe I'll get someone else. Nope. Ring 1, 2 - same person picks up. "you know you can't call a business. this is a MEDICAL CLINIC." click. Now, the operators do identify themselves as being relay service for the deaf, so why this woman didn't clue in that a CUSTOMER was trying to call, I don't know. I realize that some businesses get "fake" relay calls trying to scam them, but if you are in a business that permits customers/clients to CALL YOU asking for information, you need to realize that on occasion an actual deaf customer might want to call - therefore, you can't blanket-policy hang up on relay customers like this charming lady did.
I call Location B, near a different clinic that I will need to visit in the future. Ring 1, 2, woman answers, introduces herself, acknowledges the relay call. I ask her if walk-ins are okay. She tells me they are, asks if I need directions. I say no, that's all I needed to know, thank you. She wishes me a great day and hangs up. Call over in less than 2 minutes, and much more positive.
I found an email address for customer relations for this particular labratory service and wrote them a very stern email outlining what happened and that I had verifiable computer logs to prove exactly what she said. This woman, I hope, is going to find herself facing some retraining because of her behavior. And rightfully so.
