New receptionist Sally started in the new year, was doing fairly well - just the usual teething issues learning procedures etc - on the whole she seemed a good employee, there were really no concerns. At the end of her 3 month probation I had a meeting with her, she passed, yay great. But then later that day she apparently took offense at something a coworker said and walked out of the office at 4:30pm. Just left, went home. She apologised to me the next day and we discussed it, she said it would never happen again. The egregious offense was that they asked if they could help her with anything which she found patronising. (The other employee in question is a floating admin and it's her job to help when the others are busy!) Apparently Sally wanted to be able to complain about how busy she was without anybody offering to help or saying anything back.
Guess what? Yeah, it's happened again. Basically anytime her supervisor raises any issues with her or gives her any performance feedback, Sally throws an epic temper tantrum. Her attitude in the office is so poor that people dread being around her. She will get PA and completely shut down, responding with monosyllable answers. Due to her inability to take any feedback, and the fact her work is getting *worse* not better, she is now being performance managed and has received written warnings.
Except she refuses to accept this. She rants about how "inaccurate" our accusations are and also how "everybody does those things", but when we ask her to specify what is inaccurate, or put her concerns in writing, nothing happens. She keeps saying that she is a mature adult and doesn't have to put her concerns in writing, and that we are being "childish" and "targeting her". We ignored her rants and scheduled her some extra training on the very basic tasks that she keeps getting wrong. (Although we think that she does know how to do them, she just isn't bothering to do her work because she has a bad attitude and doesn't care, but we want to at least show we've given her every chance!).
The bit that had me and her supervisor rolling our eyes? Well, this week she got her mother to call in sick for her. Twice. Because apparently she has a rash. Yes, miss "I'm sooo mature and ya'll are childish" got her mummy to call in sick for her. If she'd lost her voice or was in hospital we'd understand, we're certainly not suggesting it's not ok for somebody else to call, but ... a rash? Obviously she just doesn't want to speak to either of us, but I keep hearing her voice saying "I'm so mature!" and "I'm an adult!" and then the supervisor saying "Her mum called in sick for her" and it makes me laugh everytime! The good news is she has no paid leave left so is unpaid, and everything is going so well with her gone. The floating admin is covering her role, and although it has made the admin teams workload much higher things overall are much better. Why? Well she procrastinated so much near the end that she'd create more problems (customers complaining etc) so now that her work is getting done quickly and efficiently there are fewer issues. We definitely need to replace her once she is finally gone for good, but right now it's just so nice to have her not here.... and that's never a good sign for your career, if your colleagues are HAPPY when you're gone. Fingers crossed we don't see her again!