There is very definitely going to be some PD fallout from this one . . .
My friend's daughter Kay had surgery recently. Kay has some fairly significant and extremely rare medical problems - my friend has a two-inch-thick binder of medical history she has to bring every time they see a doctor because most medical personnel have never even heard of Kay's illness - but she's just generally medically fragile and anyone with half a brain would notice the signs (either in the chart or meeting Kay in person) and would check before doing something stupid.
Not the head nurse in the pediatric ward, apparently. After Kay's surgery, she was supposed to stay under close supervision for 2-3 days. Instead, she got about eight hours in the pediatric ward before the head nurse announced that they were short on beds (despite having several empty rooms) and Kay would have to be moved to a different floor. This was a problem because the pediatric rooms had some medical equipment Kay sometimes needs in an emergency (she has breathing issues) and the other floor didn't, but my friend kept getting brushed off so they shunted Kay off to a room in the sleep study wing which wasn't being used.
Issue #1: the room next door was under construction. Very, very loud construction, starting very early in the morning. Friend complained and was told there were no other beds available.
Issue #2: when morning came and workmen were in the next room, it became apparent that the mirrored wall in the sleep study room was, in fact, a one-way mirror. And it became apparent that the workmen had been watching my friend and Kay all morning. My friend complained again - the issue was "fixed" by a workman putting up garbage bags over the mirror.
Issue #3: My friend went next door to ask the workmen about the noise (it was approaching Kay's naptime) . . . only to discover that there was a GIANT computer monitor in the room, broadcasting a video feed from Kay's room. Where my friend had changed after her shower, and had tended to Kay's medical needs (which involve undressing her). Needless to say, my friend was NOT pleased. Complained straight up to the top this time and got someone in administration - not a head honcho, but someone who appeared genuinely shocked at the treatment she had received and was eager to help. He called in a meeting with the pediatric floor nurse to figure out what the $$#@$@# was going on.
Issue #4: Nurse's answer as to why there were "no beds" when there were clearly empty rooms: "Oh, we save those for cancer patients who might be immunocompromised." At which my friend BLEW UP, because it's VERY CLEAR on Kay's medical charts that she is immunocompromised too - albeit not from cancer - and why wasn't she put in one of those rooms in the first place? And why wasn't she given access to the potentially lifesaving medical equipment in the pediatric ward during her recovery? And whose bright idea was it to stick them in a room with a live video feed next to tremendously loud construction?
I'm not going to get into speculation on why the nurse made the decisions she did, because it could get political, but it comes down to Kay being part of a group which often has to deal with tremendous discrimination - on top of all her other medical issues - and it's looking like this was flat-out prejudice on the part of whoever was giving the room assignments. There were SEVERAL other rooms - not all of which were reserved for cancer patients - and the only reason Kay might have been assigned this one was out of spite.
The helpful administrator hasn't gotten back to my friend yet, at least not that I've heard, but it sounds like the nurse may not have a job all that much longer.