Actually, ours is probably a little stricter, if anything, because over here, noone but the patient ever has a right to information or decision making without a legal document. No information is ever meant to be given out over the phone because you can't see who you're talking to. Furthermore, did the nurse actually think the Queen conducts her own phone enquiries? As a nurse, I think this is PD on the nurse's part too, and rightly so. A major part of her job working in a private hospital that the royals use, is protection of their privacy and confidentiality. She failed miserably in a way an NHS nurse knows better than to do. We have rules in place for these situations. She didn't follow them.