Well, if I wanted to personalize that someone I'd never met made comments that personally applied to me, I guess I could construe that he hates me.
Actually, she didn't fire him immediately...she sent him home to wait for a call from his manager. Then she went and demanded the manager fire him.
I think you may be confused about what I'm saying. I'm not saying that the employee should not have been fired. I'm saying that it was handled badly. And that a company who handles a firing this way is probably abusive of its employees in many other ways, as the other workers described. A company that doesn't prioritize being kind to workers probably doesn't really care about customers, either. Just about pretending whatever's necessary to 'preserve the brand'.