I am not yet certain how this is going to play out. BG: We have to be very careful with driver information. The DPPA (Driver Privacy Protection Act) forbids us from accessing people's info for personal use, as well as releasing info to any unauthorised person. One employee lost her job last year for looking up her ex's info. We also had a specific training session on the importance of DPPA. End BG.
Mary and Rhonda shared a printer. Both are fast and a little careless. In December, both process licenses and both grab at the paper coming out of the printer, except they managed to grab each other's. Mary takes a photo and sends her customer on his way with SOMEONE ELSE'S personal info. Rhonda managed to tear her paper, so she looked at it carefully, realized the error, and redid hers. Rhonda's customer ended up leaving with his own, but Mary's customer didn't. I bring Mary into the office and discuss it with her.
In January, it happens again. I am walking by when Rhonda's customer returns: This is not my registration, this is someone else's! This time two customers have received someone else's info. The main office feels that this is becoming a major problem. I am directed to write up both clerks for being in violation of the law.
Mary has a problem with this. She says she didn't do anything! Rhonda did it! And what is this about it happening before? This has never happened before. When I reminded her, she only "vaguely remembered something about it." Mary files a union grievance: she wants the write up expunged from her record. The union rep even asked me why only Mary was written up, and not Rhonda. Rhonda was written up also, but she acknowledged her mistake and vowed to be more careful.
So I am waiting for the union grievance, and Mary has changed work stations and now shares with Tory. Then last week, Mary abruptly goes off on sick leave for at least two weeks (the flu is decimating us). Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory. It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.
It will be interesting to see what happens when (or if) Mary returns.