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Author Topic: Professional Darwinism: Update to OP on p.74  (Read 3439877 times)

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Jocelyn

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3405 on: February 10, 2013, 11:57:26 AM »


I wonder if that may well rise to the level of illegal too -- it's certainly fraud.
 
It is certainly unethical for a social worker to represent herself as having a professional credential that she does not.  She'd have a hard time defending this in front of the state licensing board.

WolfWay

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3406 on: February 11, 2013, 02:13:22 AM »
Things I learnt today (this didn't happen to me, it happened to a coworker):

If UberBigBoss asks you if you think we (as a department) are being more productive since his favourite new minion implemented all his new administrative rules, the ONLY answer is an enthusiastic "Yes". I'm on the fence about it actually being better, it's better in some ways but more frustrating in other ways.

Coworker made the silly mistake of thinking UberBigBoss wanted honest feedback from the front lines. What he wanted was confirmation that his superduper new plan was working perfectly. Coworker made the mistake of giving honest feedback (i.e. that for him, he was finding he was less productive with all the new rules and he felt that this applies to the department as a whole).

Coworker was then subject to 30 minutes of being hammered into agreeing that things were now better. Then UberBigBoss finished off the session by telling coworker that for an analyst he "talked too much".  :o :o :o

<3

Midnight Kitty

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3407 on: February 11, 2013, 04:56:41 PM »
Coworker was then subject to 30 minutes of being hammered into agreeing that things were now better. Then UberBigBoss finished off the session by telling coworker that for an analyst he "talked too much".  :o :o :o
My "UberBigBoss" is a political appointee, so we're most likely stuck with her until we get a new Governor.  She wants to move our department out to some unused government land in a remote area.  Our department serves the public.  Her preferred site is over a mile away from the nearest bus stop, limiting access significantly.  She had a "town hall style Q&A session" to hear about employee concerns regarding this move.

I don't know if it was PD on her part (probably not since she's still in charge), but certainly turned out to be PD for anyone who dared ask a question.  She was snarky, sarcastic, belittling, and denigrating of anyone who raised any concerns.  Yes, I was one of the first ones to ask a question, so I was surprised at the vicious smack down.  At first, lots of people had their hands up to ask questions, but as we watched each person get smacked down, fewer and fewer people were willing to raise their hands.  Eventually we ran out of people willing to ask questions long before the Q&A session was scheduled to end.
"The first rule is to keep an untroubled spirit.  The second is to look things in the face and know them for what they are."

Marcus Aurelius

Kimblee

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3408 on: February 11, 2013, 07:48:29 PM »
My husband asked me if I would recognize my company's CEO if he did something like this. I said of course I would. He asked how I knew. I told him that it was because our CEO is French and has a very distinct accent.  :P >:D :P

Our CEO is orange.

He spends a LOT of time in his tanning bed that is in his penthouse office.

Our CEO is almost 7 feet tall.

A friend of mine was telling me about interviewing people for her company. One of the questiosn was "How do you feel about being kissed, hugged or randomly picked up of your feet?"

Their big boss is a walking, talking se**al harrassment ad. Except he honestly doesn't seem to grasp that any of it could be seen as "wrong" so he simply only hires people who will put up with him. Friend got his personal coffee maker (one of those pod style ones.) working after he knocked it off its stand and got picked up and swung around in the air for her troubles.

Then three days later he had identical coffee makers installed in the employee break rooms because he decided since he loves his so much, his employees would love them too. According to Friend, working for him is "never boring."

He'd be a Darwin type person, if he didn't own the company I guess.

CharlieBraun

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3409 on: February 13, 2013, 09:06:46 AM »
Phone salesman on my company Iphone, just now:

"Based on your recent submission, you are qualified to be in our next Executive and (something else) Leadership directory!"

(note:  in the background, I can hear at least six other voices, mostly female, in various stages of the same script, so close to him that I can only gather they are all in a 6x3 bathroom sitting lap-on-lap.  Based on the accents alone, I'm guessing Balgalore.)

My response:  I work for a (international consulting firm) and I cannot consent to my entry in any directory without  corporate office approval.

Him:  But this is a directory!  It is the Executive and (something else) Leadership directory!

Me:  This can only be handled by my corporate office.  If you send the information to me via email, which you should have if you have my phone number, then I will forward it to them.

Him:  But this is a directory!  It is the Executive and (something else) Leadership directory!

Me:  Please send me an email with the information.

Him:  You are not listening to me!  Listen to me!  Listen now!

Me:  (click)

Fab.  It's busy season - I'm lucky I have clean underwear, and that's only because my husband is the bestest ever.  Answering the phone is just about bottom of the list.  Being in a dubious directory?  Not even in the top 1,072,876 things I need to work through.
"We ate the pies."

darling

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3410 on: February 13, 2013, 09:32:32 AM »
Fab.  It's busy season - I'm lucky I have clean underwear, and that's only because my husband is the bestest ever.  Answering the phone is just about bottom of the list.  Being in a dubious directory?  Not even in the top 1,072,876 things I need to work through.

LOL, I had to laugh, because that's exactly how busy I am right now. Only it's my son (18) who has to do the laundry!

pierrotlunaire0

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3411 on: February 13, 2013, 11:08:15 AM »
I am not yet certain how this is going to play out.  BG: We have to be very careful with driver information.  The DPPA (Driver Privacy Protection Act) forbids us from accessing people's info for personal use, as well as releasing info to any unauthorised person.  One employee lost her job last year for looking up her ex's info.  We also had a specific training session on the importance of DPPA. End BG.

Mary and Rhonda shared a printer.  Both are fast and a little careless.  In December, both process licenses and both grab at the paper coming out of the printer, except they managed to grab each other's.  Mary takes a photo and sends her customer on his way with SOMEONE ELSE'S personal info.  Rhonda managed to tear her paper, so she looked at it carefully, realized the error, and redid hers.  Rhonda's customer ended up leaving with his own, but Mary's customer didn't.  I bring Mary into the office and discuss it with her.

In January, it happens again.  I am walking by when Rhonda's customer returns: This is not my registration, this is someone else's!  This time two customers have received someone else's info.  The main office feels that this is becoming a major problem.  I am directed to write up both clerks for being in violation of the law.

Mary has a problem with this.  She says she didn't do anything!  Rhonda did it!  And what is this about it happening before?  This has never happened before.  When I reminded her, she only "vaguely remembered something about it."  Mary files a union grievance: she wants the write up expunged from her record.  The union rep even asked me why only Mary was written up, and not Rhonda.  Rhonda was written up also, but she acknowledged her mistake and vowed to be more careful.

So I am waiting for the union grievance, and Mary has changed work stations and now shares with Tory.  Then last week, Mary abruptly goes off on sick leave for at least two weeks (the flu is decimating us).  Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory.  It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.

It will be interesting to see what happens when (or if) Mary returns.
I have enough lithium in my medicine cabinet to power three cars across a sizeable desert.  Which makes me officially...Three Cars Crazy

Midnight Kitty

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3412 on: February 13, 2013, 01:31:46 PM »
Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory.  It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.
Since you mention you found out about this Monday, I deduce that Mary was lying to Tory and you don't think mailing out the correct info to the customers affected is a satisfactory resolution.  Someone's pigeons are about to come home to roost.

I work for the State Dept. of Health.  Even though I don't work with patients (I work in Environmental Health), all the HIPAA rules apply to the entire Dept. of Health.  Other state agencies have had some spectacular security/privacy breaches - secured personal data which should never have been downloaded to a private laptop in the first place, let alone leaving the laptop in a parked car in plain sight so it gets stolen.  I am surprised that they have not announced the termination of that idiot.  Sometimes head have to roll to get the attention of entrenched bureaucrats.
"The first rule is to keep an untroubled spirit.  The second is to look things in the face and know them for what they are."

Marcus Aurelius

pierrotlunaire0

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3413 on: February 13, 2013, 01:44:08 PM »
In terms of satisfactory resolution, Mary's write up contained the language: Effective immediately, you will not release customer information to anyone else except for the customer in question.  Failure to adhere to this may result in suspension or even termination.

I don't know how many times I said to her: Look at the paperwork before you hand it to the customer.  Make certain that the name on the paperwork matches your customer.  Our info isn't as sensitive as HPPA, but it is extremely sensitive.  Some of our stuff would contain enough info to successfully commit identity fraud.
I have enough lithium in my medicine cabinet to power three cars across a sizeable desert.  Which makes me officially...Three Cars Crazy

anonever13

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3414 on: February 13, 2013, 03:29:32 PM »
I was trying to decided whether to post this in Professional Darwinism or Special Snowflakes

http://www.komonews.com/news/local/Seattle-barista-fired-over-snarky-anonymous-blog-190947201.html

Short story:  A barista who created an anonymous blog listing complaints about customers was fired by the coffee shop he worked for once they found out about the blog. 

On the one hand I think it's wrong for someone to get fired for things they posted anonymously, on the other hand this guy was writing some pretty petty and awful things.

bopper

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3415 on: February 13, 2013, 03:31:48 PM »
I am not yet certain how this is going to play out.  BG: We have to be very careful with driver information.  The DPPA (Driver Privacy Protection Act) forbids us from accessing people's info for personal use, as well as releasing info to any unauthorised person.  One employee lost her job last year for looking up her ex's info.  We also had a specific training session on the importance of DPPA. End BG.

Mary and Rhonda shared a printer.  Both are fast and a little careless.  In December, both process licenses and both grab at the paper coming out of the printer, except they managed to grab each other's.  Mary takes a photo and sends her customer on his way with SOMEONE ELSE'S personal info.  Rhonda managed to tear her paper, so she looked at it carefully, realized the error, and redid hers.  Rhonda's customer ended up leaving with his own, but Mary's customer didn't.  I bring Mary into the office and discuss it with her.

In January, it happens again.  I am walking by when Rhonda's customer returns: This is not my registration, this is someone else's!  This time two customers have received someone else's info.  The main office feels that this is becoming a major problem.  I am directed to write up both clerks for being in violation of the law.

Mary has a problem with this.  She says she didn't do anything!  Rhonda did it!  And what is this about it happening before?  This has never happened before.  When I reminded her, she only "vaguely remembered something about it."  Mary files a union grievance: she wants the write up expunged from her record.  The union rep even asked me why only Mary was written up, and not Rhonda.  Rhonda was written up also, but she acknowledged her mistake and vowed to be more careful.

So I am waiting for the union grievance, and Mary has changed work stations and now shares with Tory.  Then last week, Mary abruptly goes off on sick leave for at least two weeks (the flu is decimating us).  Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory.  It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.

It will be interesting to see what happens when (or if) Mary returns.

Get everyone their own printer.

Amara

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3416 on: February 13, 2013, 04:06:04 PM »
I am not yet certain how this is going to play out.  BG: We have to be very careful with driver information.  The DPPA (Driver Privacy Protection Act) forbids us from accessing people's info for personal use, as well as releasing info to any unauthorised person.  One employee lost her job last year for looking up her ex's info.  We also had a specific training session on the importance of DPPA. End BG.

Mary and Rhonda shared a printer.  Both are fast and a little careless.  In December, both process licenses and both grab at the paper coming out of the printer, except they managed to grab each other's.  Mary takes a photo and sends her customer on his way with SOMEONE ELSE'S personal info.  Rhonda managed to tear her paper, so she looked at it carefully, realized the error, and redid hers.  Rhonda's customer ended up leaving with his own, but Mary's customer didn't.  I bring Mary into the office and discuss it with her.

In January, it happens again.  I am walking by when Rhonda's customer returns: This is not my registration, this is someone else's!  This time two customers have received someone else's info.  The main office feels that this is becoming a major problem.  I am directed to write up both clerks for being in violation of the law.

Mary has a problem with this.  She says she didn't do anything!  Rhonda did it!  And what is this about it happening before?  This has never happened before.  When I reminded her, she only "vaguely remembered something about it."  Mary files a union grievance: she wants the write up expunged from her record.  The union rep even asked me why only Mary was written up, and not Rhonda.  Rhonda was written up also, but she acknowledged her mistake and vowed to be more careful.

So I am waiting for the union grievance, and Mary has changed work stations and now shares with Tory.  Then last week, Mary abruptly goes off on sick leave for at least two weeks (the flu is decimating us).  Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory.  It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.

It will be interesting to see what happens when (or if) Mary returns.

Get everyone their own printer.

Or institute a rule that the name on the paper has to be highlighted before it is handed over. Something like that?

VorFemme

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3417 on: February 13, 2013, 04:35:20 PM »
I am not yet certain how this is going to play out.  BG: We have to be very careful with driver information.  The DPPA (Driver Privacy Protection Act) forbids us from accessing people's info for personal use, as well as releasing info to any unauthorised person.  One employee lost her job last year for looking up her ex's info.  We also had a specific training session on the importance of DPPA. End BG.

Mary and Rhonda shared a printer.  Both are fast and a little careless.  In December, both process licenses and both grab at the paper coming out of the printer, except they managed to grab each other's.  Mary takes a photo and sends her customer on his way with SOMEONE ELSE'S personal info.  Rhonda managed to tear her paper, so she looked at it carefully, realized the error, and redid hers.  Rhonda's customer ended up leaving with his own, but Mary's customer didn't.  I bring Mary into the office and discuss it with her.

In January, it happens again.  I am walking by when Rhonda's customer returns: This is not my registration, this is someone else's!  This time two customers have received someone else's info.  The main office feels that this is becoming a major problem.  I am directed to write up both clerks for being in violation of the law.

Mary has a problem with this.  She says she didn't do anything!  Rhonda did it!  And what is this about it happening before?  This has never happened before.  When I reminded her, she only "vaguely remembered something about it."  Mary files a union grievance: she wants the write up expunged from her record.  The union rep even asked me why only Mary was written up, and not Rhonda.  Rhonda was written up also, but she acknowledged her mistake and vowed to be more careful.

So I am waiting for the union grievance, and Mary has changed work stations and now shares with Tory.  Then last week, Mary abruptly goes off on sick leave for at least two weeks (the flu is decimating us).  Monday, I found out that the day before she went off sick, Mary did it again, this time swapping info with Tory.  It also seems that Mary told Tory that she had told me all about it, and I had directed her to mail out correct info to the customers affected.

It will be interesting to see what happens when (or if) Mary returns.

Get everyone their own printer.

Or institute a rule that the name on the paper has to be highlighted before it is handed over. Something like that?

Or the customer has to confirm the birth date or something on the paperwork for the employee to check before handing the printout over to them.  It would be unlikely for that to duplicate often....if you go with "last four" and birthdate - it should almost never duplicate (statistically, at least, it would be extremely rare - not being Spock, I'm not going to calculate the odds). 
Let sleeping dragons be.......morning breath......need I explain?

pierrotlunaire0

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3418 on: February 13, 2013, 04:47:42 PM »
 New printers: Not going to happen.  This is government, and we limp along with the equipment we have.

The other suggestions I have made: Look at the paperwork, and say, "Mr. Donan, here is your updated registration."  Or when you tear off the small corner that we keep, compare our tab with your computer screen.

Mary's response is to blame her coworkers, and claim that she is only making a simple mistake, and we are making a undo fuss. 
I have enough lithium in my medicine cabinet to power three cars across a sizeable desert.  Which makes me officially...Three Cars Crazy

Midnight Kitty

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Re: Professional Darwinism: Update to OP on p.74
« Reply #3419 on: February 13, 2013, 05:24:18 PM »
Mary's response is to blame her coworkers, and claim that she is only making a simple mistake, and we are making a undo fuss.
Mary needs a reality check.  There are "simple mistakes" and "acts that violate the law."  Acts that violate the law are not simple mistakes and they have serious consequences, like losing your job.
"The first rule is to keep an untroubled spirit.  The second is to look things in the face and know them for what they are."

Marcus Aurelius